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network-services masergy-communications All Markets > Network Services, Global

Masergy Communications

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Masergy Communications MPLS Services

    Masergy dashboard has helped us determine which devices and applications causing issues.

    Overall Comment

    Overall the product is decent. At times, the dashboard doesn't provide accurate or consistent information. There is an opportunity to improve customer service.

    What one piece of advice would you give other prospective customers?

    Make sure fail over to backup service will operate as expected prior to implementation.

    What do you like most about the product or service?

    Dashboard information.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Consistent dashboards.

    If you could start over, what would your organization do differently?

    Plan the entire process to reduce the cost of overlap with existing solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

0 - 3 months (<3)


Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

I'm unsure


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Managed Routers

(1)
3.0

Managed MPLS VPN

(1)
4.0

Managed and Redundant Broadband

(1)
3.0

MPLS Services

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Other...


What other vendors were considered? Multiple responses allowed.

CenturyLink


In which region(s) did your deployment take place? Multiple responses allowed.

North America