4 out of 5 (3 Ratings)
Feb 20, 2017
Excellent engagement and pre-sales actvity with good demonstration of the capabilities of the Masergy solution. Very smooth transition driven by close project management and management of relationship / communication between Masergy and e2v. All sites live, covering US, Eurozone and Far East, with minimal disruption within 3 months. Very good programme management. Reason for 4 rather than 5 is due to lower than expected technical support for site moves and migrations after the initial go-live. Process maturity has grown for Masergy over the life of the relationship, something which e2v have driven to ensure good suport levels.
Feb 10, 2017
Implementation went very smoothly Great customer service More innovative solution Improved resiliency One issue with lead time on a new order
Jun 30, 2016
Overall the product is decent. At times, the dashboard doesn't provide accurate or consistent information. There is an opportunity to improve customer service.