4 out of 5 (3 Ratings)

3 Verified Reviews

Masergy Global Networking

Very smooth initial transition for original 14 sites, need to add further process maturity

Excellent engagement and pre-sales actvity with good demonstration of the capabilities of the Masergy solution. Very smooth transition driven by close project management and management of relationship / communication between Masergy and e2v. All sites live, covering US, Eurozone and Far East, with minimal disruption within 3 months. Very good programme management. Reason for 4 rather than 5 is due to lower than expected technical support for site moves and migrations after the initial go-live. Process maturity has grown for Masergy over the life of the relationship, something which e2v have driven to ensure good suport levels.

Masergy Global Networking

Very smooth transition and improvement in service and capability from the new solution

Implementation went very smoothly Great customer service More innovative solution Improved resiliency One issue with lead time on a new order

Masergy Global Networking

Masergy dashboard has helped us determine which devices and applications causing issues.

Overall the product is decent. At times, the dashboard doesn't provide accurate or consistent information. There is an opportunity to improve customer service.