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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): T-Systems MPLS Services

    Good presence helped to overcome local issues

    Overall Comment

    good distribution and wide network presence in eastern europe and northern africa

    What one piece of advice would you give other prospective customers?

    Describe the requirements more thoroughly

    What do you like most about the product or service?

    flexibility

    What do you dislike most about the product?

    price

    What one thing do you wish the vendor did differently?

    reflect what was understood

    If you could start over, what would your organization do differently?

    Evaluation of vendor with a better framework (requirements clearer described, beauty contest, speak to peers and customers of vendor before engaging...)


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

12 months or more


Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Managed Routers

(1)
3.0

Ethernet WAN

(1)
4.0

Managed MPLS VPN

(1)
5.0

Managed and Redundant Broadband

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install


What other vendors were considered?

BT

Level 3 Communications

T-Systems


In which region(s) did your deployment take place?

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America