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network-services windstream-communications All Markets > Network Services, Global

Windstream Communications

3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Windstream Communications but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Windstream Communications MPLS Services

    Executed the right solution for the 60 sites while cutting costs and improving performance

    Overall Comment

    The contract negotiations took a long time due to previously executed contracts.

    What one piece of advice would you give other prospective customers?

    Use a solid vendor management strategy.

    What do you like most about the product or service?

    Right mix of performance, value and support.

    What do you dislike most about the product?

    Not best in breed.

    What one thing do you wish the vendor did differently?

    Expedite the contracting process.

    If you could start over, what would your organization do differently?

    Start earlier and meet in person.


  • 3 out of 5.0, Reviewed

    Product(s): Windstream Communications MPLS Services

    Windstream, good for the price.

    Overall Comment

    When it works, it really works. The sales team was great and attentive.

    What one piece of advice would you give other prospective customers?

    Windstream is growing and as they integrate, outages have occured. Make sure that you have a diverse secondary connection.

    What do you dislike most about the product?

    Outages are painful, usually takes about a week for a Root Cause Analysis.

    If you could start over, what would your organization do differently?

    It's important to have your own monitoring tools in place, regardless of the vendor. However, it was extremely valuable for us to monitor Windstream as some of the information we received from them was not helpful.

    Product capabilities - overall comment

    Very Average.

    Service & support - overall comment

    Outages !!

    Integration & Deployment - Overall comment

    Conversion was a decent experience, a few bumps but for the most part it went well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
2.5

Pricing and contract flexibility (pricing and terms)

(2)
2.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

9 - 12 months (<12)


Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(2)
2.5

Quality of technical support

(2)
2.5

Quality of peer user community

(2)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0

Managed Routers

(2)
3.0

Ethernet WAN

(2)
3.0

Internet Access

(2)
4.0

Ethernet Services

(2)
4.0

Managed MPLS VPN

(2)
4.0

Managed and Redundant Broadband

(2)
4.0

Metro (SONET, Wavelength, Ethernet)

(2)
4.0

Dedicated Internet

(2)
4.0

SIP Trunking/IPTF/On-Net Voice

(2)
4.0

Managed WAN Optimization/APM

(1)
3.0

MPLS Services

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Executive Sponsor

Functional Assessment

Maintenance and Support

Technical Assessment

Vendor Management

Vendor/Product Selection

Other...


What other vendors were considered? Multiple responses allowed.

CenturyLink

AT&T

Masergy Communications

Verizon

XO Communications


In which region(s) did your deployment take place? Multiple responses allowed.

North America