4 out of 5.0, Reviewed May 11, 2016
The contract negotiations took a long time due to previously executed contracts.
Use a solid vendor management strategy.
Right mix of performance, value and support.
Not best in breed.
Expedite the contracting process.
Start earlier and meet in person.
3 out of 5.0, Reviewed Dec 7, 2015
When it works, it really works. The sales team was great and attentive.
Windstream is growing and as they integrate, outages have occured. Make sure that you have a diverse secondary connection.
Outages are painful, usually takes about a week for a Root Cause Analysis.
It's important to have your own monitoring tools in place, regardless of the vendor. However, it was extremely valuable for us to monitor Windstream as some of the information we received from them was not helpful.
Conversion was a decent experience, a few bumps but for the most part it went well.