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network-services xo-communications All Markets > Network Services, Global

XO Communications

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): XO Communications MPLS Services

    You get what you pay for.

    Overall Comment

    Pricing was 40% cheaper than AT&T. Account team more responsive. Network not as robust as AT&T. We average 2 outages a year. Support structure is not mature. We have to engage our account team to get meaningful communication from support.

    What one piece of advice would you give other prospective customers?

    We saved a lot of money but gave up AT&T level of support and service.

    What do you like most about the product or service?

    Price. When it works it works well.

    What do you dislike most about the product?

    Working with tech support to resolve issues.

    What one thing do you wish the vendor did differently?

    Better support organisation.

    If you could start over, what would your organization do differently?

    Focus on SLAs

    Service & support - overall comment

    Service is aceptable. Support is lacking.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Ethernet WAN

(1)
4.0

Internet Access

(1)
4.0

Ethernet Services

(1)
4.0

Dedicated Internet

(1)
4.0

MPLS Services

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

AT&T

Level 3 Communications


In which region(s) did your deployment take place? Multiple responses allowed.

North America