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We have aggregated ratings data on Automic (Orsyp) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Smooth implementation of upgrade to v10.

    Overall Comment

    Consultant was knowledgeable and flexible on implementation.

    What one piece of advice would you give other prospective customers?

    Develop project plan with vendor, and have them commit specific consultants to actual project schedule.

    What do you like most about the product or service?

    Stable.

    What do you dislike most about the product?

    Costly annual renewal.

    What one thing do you wish the vendor did differently?

    Consulting capability in Asia - specifically Philippines.

    If you could start over, what would your organization do differently?

    Involve vendor sooner.

    Integration & Deployment - Overall comment

    One technical issue was challenging to solve, due to the inability to find the right expertise.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

Other...


Why did you purchase this product?

Resolve specific operational problems


What were the key factors that drove your decision?

Ability to resolve specific operational problems


In which region(s) did your deployment take place? Multiple responses allowed.

APAC

North America