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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Cisco Prime Collaboration (PC)

    Very difficult to implement, use or even keep running

    Overall Comment

    The product was very immature when originally purchased in 2012 and we have struggled to implement in production ever since. Prime Collaboration Provisioning Manager, in particular, has been difficult to use as advertised.

    What one piece of advice would you give other prospective customers?

    Plan on spending significant time with TAC to implement and maintain post implementation

    What do you like most about the product or service?

    Functionality (when it does work)

    What do you dislike most about the product?

    Buggy and fragile, the software is not reliable

    What one thing do you wish the vendor did differently?

    Fully develop and test software before going to market

    If you could start over, what would your organization do differently?

    Would have definitely asks to speak to other customers that had implemented before buying

    Product capabilities - overall comment

    Functionality is why we bought Prime to start with. It mostly delivers when you can keep it running.

    Service & support - overall comment

    TAC support is a must for this product. You won't be able to implement or keep it running without TAC support. Having said that there appears to be a limited amount of expertise even at Cisco on the Prime Collaboration family and it's been difficult to get to someone knowledgable, usually, have to escalate all the way to the BU.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Prime Infrastructure (PI) for SNMP

    Straight forward implementation to migrate from LMS.

    Overall Comment

    The implementation has been pretty straightforward. We've imported our data from LMS with no fuss and retained a majority of the same functionality.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
2.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Endpoint/Component/Link Monitoring

(2)
4.0

Service Delivery Monitoring

(1)
4.0

Diagnostics

(2)
4.0

IT Operations Analytics

(2)
4.5

Integration and Interoperability

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Application Lead

Development/Integration

Executive Sponsor

Maintenance and Support

Vendor Management

Vendor/Product Selection

Other...


What other vendors were considered?

Cisco

Other...


Why did you purchase this product?

Resolve specific operational problems

Create internal/operational efficiencies


What were the key factors that drove your decision?

Ability to resolve specific operational problems

Better, faster decisions

Other...


In which region(s) did your deployment take place?

North America