2 out of 5.0, Reviewed Aug 25, 2016
The product was very immature when originally purchased in 2012 and we have struggled to implement in production ever since. Prime Collaboration Provisioning Manager, in particular, has been difficult to use as advertised.
Plan on spending significant time with TAC to implement and maintain post implementation
Functionality (when it does work)
Buggy and fragile, the software is not reliable
Fully develop and test software before going to market
Would have definitely asks to speak to other customers that had implemented before buying
Functionality is why we bought Prime to start with. It mostly delivers when you can keep it running.
TAC support is a must for this product. You won't be able to implement or keep it running without TAC support. Having said that there appears to be a limited amount of expertise even at Cisco on the Prime Collaboration family and it's been difficult to get to someone knowledgable, usually, have to escalate all the way to the BU.
4 out of 5.0, Reviewed Dec 8, 2015
The implementation has been pretty straightforward. We've imported our data from LMS with no fuss and retained a majority of the same functionality.
1 of 1 peer(s) found this review helpful.