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We have aggregated ratings data on Dynatrace but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): DCRUM

    Good tools but quite hard to use at the beginning

    Overall Comment

    Good Availability Measurement and Alerting Some DECODE unavailable (Exemple: FTP) Some DECODE give no more information than generic one

    What one piece of advice would you give other prospective customers?

    To take good Networks Engeneers to administrate de solution

    What do you like most about the product or service?

    The amount of information given

    What do you dislike most about the product?

    difficulties to know capacity of the solution

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Prepare beter our infrastructure before installation the solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

12 months or more


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Service Delivery Monitoring

(1)
4.0

Diagnostics

(1)
4.0

IT Operations Analytics

(1)
4.0

Integration and Interoperability

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Other...


What other vendors were considered?

Other...


Why did you purchase this product?

Improve customer relations/service

Resolve specific operational problems


What were the key factors that drove your decision?

Ability to resolve specific operational problems

Better, faster decisions

Customer satisfaction


In which region(s) did your deployment take place?

Europe, Middle East and Africa