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npm fluke-networks All Markets > Network Performance Monitoring and Diagnostics

Netscout Systems (formally Fluke Networks)

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Netscout Systems (formally Fluke Networks) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Visual TruView

    Lot's of pre-work to ensure you are getting the right data to report on, but worth it.

    Overall Comment

    No proactive follow up support however when we reached back out to the vendor to actually operationalize the data we have been using they were very accommodating. Frustration with the lack of being able to monitor SSL traffic however that frustration is with all APM/NPM right now.

    What one piece of advice would you give other prospective customers?

    Stay on top of vendor for proactive support and training.

    What do you like most about the product or service?

    The diverse monitoring and proactive trendlines (once operationalized).

    What do you dislike most about the product?

    No SSL monitoring. Would be a absolute perfect product if it could track SSL traffic.

    What one thing do you wish the vendor did differently?

    Be more proactive on how we are using the product.

    If you could start over, what would your organization do differently?

    Operationalize much sooner. We implemented in 2013/2014 but did not really operationalize until 2015 and it was like trying to learn it all over again.


  • 5 out of 5.0, Reviewed

    Product(s): Visual TruView

    Implementation was relatively smooth.

    Overall Comment

    Ease of use.

    What one piece of advice would you give other prospective customers?

    understand the nature of what you need to monitor.

    What do you like most about the product or service?

    Ease of use. Access to end-user experience data.

    If you could start over, what would your organization do differently?

    Better plan on what to monitor.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
5.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Endpoint/Component/Link Monitoring

(2)
4.0

Service Delivery Monitoring

(2)
4.5

Diagnostics

(2)
4.5

IT Operations Analytics

(2)
4.5

Integration and Interoperability

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Functional Assessment

Vendor/Product Selection


What other vendors were considered?

Cisco

Hewlett Packard Enterprise

NetScout Systems


Why did you purchase this product?

Create internal/operational efficiencies

Improve customer relations/service

Resolve specific operational problems


What were the key factors that drove your decision?

Ability to resolve specific operational problems

Better, faster decisions

Make better insights available to more people


In which region(s) did your deployment take place? Multiple responses allowed.

North America