3.6 out of 5 (7 Ratings)
Feb 21, 2017
The process of transitioning from Version 9 to version 10 of the HP Suite has helped us to overcome some pressing compliancy issues with our external customers. There were many things that both versions provided that we were unaware of until we asked very specific questions of the vendor. I suspect that we would have known many of these things had we been able to send people to enough training but in todays world that isn't always possible.
Dec 2, 2016
Installed softwares and tried to integrate. Had problem with integrations and bugs. QA need to improve.
Sep 7, 2016
Initial implementation easy enough to handover to an intern, but advanced functionality might require a genius. The documentation tends to suffer a bit if you do anything other than what's listed in their examples. In the past responsiveness for new features or device support has been a long drawn out process but has improved over the last year.
Sep 2, 2016
Delivery of customer enhancement requests works quite well. But in the past, we had lots of stability issues due to poor software quality
Aug 25, 2016
Support was slow to engage and communication was lacking. Escalations to the Duty Manager were required to get the level of expected support. Even then, there should be a level of support between what we're paying for and top-tier Premier support.
Dec 7, 2015
Initial experience was very good. Adding maintenance and license after the fact was a struggle to understand.