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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Network Node Manager i (NNMi) , Other...

    Implementation and integration was done but needed help to fix bug and enhancement

    Overall Comment

    Installed softwares and tried to integrate. Had problem with integrations and bugs. QA need to improve.

    What one piece of advice would you give other prospective customers?

    Review and compare products.

    What do you like most about the product or service?

    Porduct is good and easy to install.

    What do you dislike most about the product?

    Bugs.

    What one thing do you wish the vendor did differently?

    Improve QA

    If you could start over, what would your organization do differently?

    We might review other vendor's products


  • 4 out of 5.0, Reviewed

    Product(s): Network Node Manager i (NNMi)

    Implementing the application was quite simple, but the licensing model was frustrating.

    Overall Comment

    Initial experience was very good. Adding maintenance and license after the fact was a struggle to understand.

    What one piece of advice would you give other prospective customers?

    Make sure you understand the licensing and ongoining maintenance model before making a purchase.

    What do you like most about the product or service?

    Accurate monitoring, easy setup, easy administration and easy to customize.

    What do you dislike most about the product?

    License model.

    What one thing do you wish the vendor did differently?

    Improve their website that is specific to the product (NNMi).

    If you could start over, what would your organization do differently?

    HP NNMi is a great product, however, we would have been better served looking at more vendors including proof of concepts.

    Service & support - overall comment

    Support is good, however, do not let the initial license fall off maintenance or you'll pay dearly to get them back under maintenance.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Endpoint/Component/Link Monitoring

(2)
4.5

Service Delivery Monitoring

(2)
3.5

Diagnostics

(2)
4.0

IT Operations Analytics

(2)
4.0

Integration and Interoperability

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Functional Assessment

Rollout and Install

Technical Assessment

User Training


What other vendors were considered?

SevOne

Other...


Why did you purchase this product?

Resolve specific operational problems

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision?

Ability to resolve specific operational problems

Customer satisfaction

Expand types of analysis


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa