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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Network Node Manager i (NNMi)

    Implementing the application was quite simple, but the licensing model was frustrating.

    Overall Comment

    Initial experience was very good. Adding maintenance and license after the fact was a struggle to understand.

    What one piece of advice would you give other prospective customers?

    Make sure you understand the licensing and ongoining maintenance model before making a purchase.

    What do you like most about the product or service?

    Accurate monitoring, easy setup, easy administration and easy to customize.

    What do you dislike most about the product?

    License model.

    What one thing do you wish the vendor did differently?

    Improve their website that is specific to the product (NNMi).

    If you could start over, what would your organization do differently?

    HP NNMi is a great product, however, we would have been better served looking at more vendors including proof of concepts.

    Service & support - overall comment

    Support is good, however, do not let the initial license fall off maintenance or you'll pay dearly to get them back under maintenance.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Endpoint/Component/Link Monitoring

(1)
5.0

Service Delivery Monitoring

(1)
3.0

Diagnostics

(1)
4.0

IT Operations Analytics

(1)
4.0

Integration and Interoperability

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Functional Assessment

Rollout and Install

Technical Assessment

User Training


What other vendors were considered? Multiple responses allowed.

Other...


Why did you purchase this product?

Resolve specific operational problems


What were the key factors that drove your decision?

Ability to resolve specific operational problems


In which region(s) did your deployment take place? Multiple responses allowed.

North America