Hewlett Packard Enterprise (HPE)

3.6 out of 5 (7 Ratings)

6 Verified Reviews

Network Node Manager i (NNMi)

Better insight needed to fully realize product potential

The process of transitioning from Version 9 to version 10 of the HP Suite has helped us to overcome some pressing compliancy issues with our external customers. There were many things that both versions provided that we were unaware of until we asked very specific questions of the vendor. I suspect that we would have known many of these things had we been able to send people to enough training but in todays world that isn't always possible.

Network Node Manager i (NNMi) , Other...

Implementation and integration was done but needed help to fix bug and enhancement

Installed softwares and tried to integrate. Had problem with integrations and bugs. QA need to improve.

Network Node Manager i (NNMi)

Initial implementation easy enough but advanced functionality require a genius.

Initial implementation easy enough to handover to an intern, but advanced functionality might require a genius. The documentation tends to suffer a bit if you do anything other than what's listed in their examples. In the past responsiveness for new features or device support has been a long drawn out process but has improved over the last year.

Network Node Manager i (NNMi) , Other...

Sustainable tool platform, which basically integrates monitoring, reporting and configuration management

Delivery of customer enhancement requests works quite well. But in the past, we had lots of stability issues due to poor software quality

Network Node Manager i (NNMi)

The product is complex and sprawling. The night is dark and full of terrors.

Support was slow to engage and communication was lacking. Escalations to the Duty Manager were required to get the level of expected support. Even then, there should be a level of support between what we're paying for and top-tier Premier support.

Network Node Manager i (NNMi)

Implementing the application was quite simple, but the licensing model was frustrating.

Initial experience was very good. Adding maintenance and license after the fact was a struggle to understand.