4.3 out of 5 (12 Ratings)
Jan 19, 2017
As a vendor goes, Riverbed provides the experience you would expect within a large IT organization. Account team is responsive, technical support is adequate, and the product works. Initial engagement was timely and done onsite. Ordering process was efficient, and post install support and follow up available. The tool is used in a support role and is not directly customer facing, which definitely impacts expectations.
Sep 8, 2016
Our experience with Riverbed has been very positive. Riverbed has done a good job of developing a wide portfolio of capability through both acquisition and internal development. The organisation is keen to stay agile and listen closely to customer needs as they consider updates to existing products and plan for new products. The responsiveness of the Riverbed sales team has made engagement smooth and productive. The pro services organisation has been flexible in accommodating our requirements for staff augmentation. The support organisation is very responsive and technically very capable.
Sep 7, 2016
No other product line can do what Riverbed Steel Central has been able to do for us. While responsive to our business needs, Riverbed is sometimes late in meeting IT Risk standards such as password expiration, Admin account management, and SSL certificate integrity.
Sep 2, 2016
We have been a user of the SteelCentral AppRespons product prior to acquisition by Riverbed. There were some 'acquisition pains' but those have worked out. A Very favorable impression of Riverbed's vision and a planned roadmap for the product line.
Aug 31, 2016
Riverbed licensing is still using the hardware-based model, which does not work well with the virtual environment.
Aug 30, 2016
Riverbed supported pilots as well as deployment and implementation activities with a strong and well-trained staff of engineers from their professional services.
Aug 23, 2016
Overall the experience has been great. The tools provide the data and capabilities as advertised
Aug 22, 2016
Riverbed has taken the SteelCentral ARX product from OPNET, which was always been excellent at an engineering and analysis level, and have developed a much needed, non-engineer focussed, front-end. This has made it much easier to display application performance data to various levels of business, service management and technical subscribers. Ease of access to the underlying data, flexible options for manipulation and presentation of that data with pre-canned charts and dashboards to help, were some of the key factors in our product selection. So the product set is evolving and various elements are being integrated to provide a consistent look and feel. There are some glitches with this, as can be expected, but the prognosis and the overall experience is very good. Riverbed themselves were an easy company to do business with - not too pushy, extolled the virtues of their products and refrained from criticism of their competitors. Post sale, they have been extremely supportive and appear genuinely interested in ensuring we get the outcomes we set out to achieve and that we are making the best use of their products. They are also pro-active in gathering feedback and suggestions for improvements. They remain an easy company to do business with.
Aug 19, 2016
Riverbed has built a stable of products to acquire telemetry from multiple sources, and tie the details into a comprehensive monitoring and troubleshooting platform. The breadth and depth of the product lines are awesome, but complex when tying all the pieces together. A generalist with broad knowledge of applications and systems is the best person to start building, the Riverbed solutions. The generalist will quickly need to bring appropriate SME team members onboard to dive deeply into each of the technology areas Riverbed touches. We use the Riverbed tools when the other tools in the organisation do not provide the visibility or granularity to actually fix problems.
Aug 15, 2016
Full-featured platform; great capabilities.