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We have aggregated ratings data on Riverbed but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SteelCentral

    Very capable product; no HA options yet.

    Overall Comment

    Full-featured platform; great capabilities.

    What do you like most about the product or service?

    Functionality.

    What do you dislike most about the product?

    Lack of high availability architecture.

    Service & support - overall comment

    Very capable professional services available; no support issues to date.


  • 4 out of 5.0, Reviewed

    Product(s): SteelCentral

    Fairly easy implementation, ongoing work on our side helped realize the ROI.

    Overall Comment

    Solid product that produced immediate returns. A fuller ROI entailed significant commitment on our side to realize.

    What one piece of advice would you give other prospective customers?

    Ensure that you have a strategy to realize the full potential of the product.

    What do you like most about the product or service?

    Very powerful and comprehensive solution. It has dramatically reduced our mean time to trouble resolution (MTTR).

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Perhaps more marketing materials and training available to aid the internal evangelism effort.

    If you could start over, what would your organization do differently?

    Network team was somewhat immature at the time and did not fully understand the value of the product and how it could help them. Some additional internal evangelism was needed. Not a limitation of the technology per se.

    Product capabilities - overall comment

    Integration with Shark and PCAP is extremely powerful.


  • 2 out of 5.0, Reviewed

    Product(s): SteelCentral

    Great reputation doesn't always mean satisfied customers.

    Overall Comment

    Not satisfied at all.

    What one piece of advice would you give other prospective customers?

    Do your homework before moving on to an "industry standard" solution.

    What do you like most about the product or service?

    Flexibility to monitor different aspects of the environment to include the network and specific applications if necessary.

    What one thing do you wish the vendor did differently?

    Provide documentation of efforts expended during the project.

    If you could start over, what would your organization do differently?

    Start with a more solid set of requirements to select a more appropriate solution

    Service & support - overall comment

    Sales continues to try to demonstrate and sell when a grooming is truly the requirement.

    Integration & Deployment - Overall comment

    Still attempting to make the solution work within our environment. Rework is required.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
3.3

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
2.7

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
3.0

Quality of technical support

(3)
3.0

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Endpoint/Component/Link Monitoring

(3)
4.0

Service Delivery Monitoring

(3)
4.0

Diagnostics

(3)
4.0

IT Operations Analytics

(3)
4.0

Integration and Interoperability

(3)
3.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection

Functional Assessment

Technical Assessment

Vendor Management


What other vendors were considered?

Fluke Networks

Cisco

NetScout Systems

Riverbed


Why did you purchase this product?

Create internal/operational efficiencies

Resolve specific operational problems

Improve compliance and risk management

Improve customer relations/service

Cut costs/improve margins

Enhance decision making


What were the key factors that drove your decision?

Ability to resolve specific operational problems

Make better insights available to more people

Better, faster decisions

Customer satisfaction

Expand types of analysis

Reduce external IT costs


In which region(s) did your deployment take place?

North America