Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on SevOne but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SevOne Performance Appliance Solution (SevOne PAS)

    Comprehensive monitoring software

    Overall Comment

    Well organized team, project plan was not pessimistic enough

    What one piece of advice would you give other prospective customers?

    It relies on SNMP...ensure your SNMP is configured the same across all in scope servers

    What do you like most about the product or service?

    Agentless. Can monitor anything with SNMP

    What do you dislike most about the product?

    Nothing at this time.

    What one thing do you wish the vendor did differently?

    Build more padding into the schedule for issues

    If you could start over, what would your organization do differently?

    Look for technical roadblocks for rollout in advance


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
5.0

Endpoint/Component/Link Monitoring

(2)
4.5

Service Delivery Monitoring

(1)
3.0

Diagnostics

(2)
4.5

IT Operations Analytics

(2)
4.0

Integration and Interoperability

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Vendor Management


What other vendors were considered?

SevOne

SolarWinds

Other...


Why did you purchase this product?

Resolve specific operational problems

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Better, faster decisions

Expand types of analysis

Customer satisfaction

Make better insights available to more people

Reduce other non-IT costs


In which region(s) did your deployment take place?

North America