4 out of 5.0, Reviewed Sep 12, 2016
We are assessing SevOne PAS to increase the scope and longevity of the tool beyond the smaller scope that another group originally purchased it for. Vendor relationship was not the best, technical pre/post sales support was good but the product itself was the highlight for our technical experts.
make sure you are comparing them to the appropriate alternative tools. These companies are encroaching on other companies "bread and butter" and vice versa. Read the reviews on them here (Gartner) and ask around. Make sure you are all using the same verbiage.
Product is very useful to networking folks. Speaks their language and is fast/responsive. Goes deeper than most other tools (if you need that)
Not the best APM tool, not the best log analysis tool - if you are a smaller shop and need a single suite then look at them for their ancilary products/services but we need best of breed.
Better partnership rather than just being one of many accounts.
Internally: get disparate groups on the same page so that we can leverage tools across the enterprise. Assuming that is done, partner with the vendor early on. Get them on-site and invested and use them to answer our questions rather than relying on internal resources which are strained. Watch out for Scope creep. These newer tools are all saying "they can do everything" so drive your needs towards specfic capabilities first. I call them the 3C's... Capabilites, Collaboration and Cost (in that order of importance). We need a tool that meets our technical needs, allows for collaboration across functional groups (IT, Net, Exec) and is within budget. Groups usually start with cost and that can be disadvantageous.
Due to the architecture, you need support for this tool. That was one of the selling points, while we use it on premise we don't have the people to admin it. That was one of the reasons it was brought in.