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We have aggregated ratings data on SevOne but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SevOne Performance Appliance Solution (SevOne PAS)

    Great NPMD product, company needs to continue to mature along with its tools.

    Overall Comment

    We are assessing SevOne PAS to increase the scope and longevity of the tool beyond the smaller scope that another group originally purchased it for. Vendor relationship was not the best, technical pre/post sales support was good but the product itself was the highlight for our technical experts.

    What one piece of advice would you give other prospective customers?

    make sure you are comparing them to the appropriate alternative tools. These companies are encroaching on other companies "bread and butter" and vice versa. Read the reviews on them here (Gartner) and ask around. Make sure you are all using the same verbiage.

    What do you like most about the product or service?

    Product is very useful to networking folks. Speaks their language and is fast/responsive. Goes deeper than most other tools (if you need that)

    What do you dislike most about the product?

    Not the best APM tool, not the best log analysis tool - if you are a smaller shop and need a single suite then look at them for their ancilary products/services but we need best of breed.

    What one thing do you wish the vendor did differently?

    Better partnership rather than just being one of many accounts.

    If you could start over, what would your organization do differently?

    Internally: get disparate groups on the same page so that we can leverage tools across the enterprise. Assuming that is done, partner with the vendor early on. Get them on-site and invested and use them to answer our questions rather than relying on internal resources which are strained. Watch out for Scope creep. These newer tools are all saying "they can do everything" so drive your needs towards specfic capabilities first. I call them the 3C's... Capabilites, Collaboration and Cost (in that order of importance). We need a tool that meets our technical needs, allows for collaboration across functional groups (IT, Net, Exec) and is within budget. Groups usually start with cost and that can be disadvantageous.

    Service & support - overall comment

    Due to the architecture, you need support for this tool. That was one of the selling points, while we use it on premise we don't have the people to admin it. That was one of the reasons it was brought in.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Endpoint/Component/Link Monitoring

(1)
5.0

Service Delivery Monitoring

(1)
3.0

Diagnostics

(1)
5.0

IT Operations Analytics

(1)
4.0

Integration and Interoperability

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor Management

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

SolarWinds

Other...


Why did you purchase this product?

Improve business process agility

Improve business process outcomes

Resolve specific operational problems


What were the key factors that drove your decision?

Better, faster decisions

Expand types of analysis

Make better insights available to more people

Reduce other non-IT costs


In which region(s) did your deployment take place? Multiple responses allowed.

North America