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We have aggregated ratings data on SolarWinds but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Happy with NPM & NTA deployment

    Overall Comment

    We are very happy with our Solarwinds deployment which includes three dedicated polling stations and the network traffic analyzer module. The installation was simple and routine upgrades and patches are available on a regular basis. The integration of Syslog and individual nodes has made it very simple to isolate and resolve infrastructure problems.

    What one piece of advice would you give other prospective customers?

    Purchase the unlimited license version as you will very quickly utilize licenses.

    What do you like most about the product or service?

    Simple, easy, reliable.

    What do you dislike most about the product?

    Recent upgrades required registry edits to remove legacy version details to allow new product to install. Easy problem to solve once the keys were located but frustrating user experience.

    What one thing do you wish the vendor did differently?

    Better internal Syslog server (verses their external Kiwi version) and easier integration of the Database Performance Analyzer.

    If you could start over, what would your organization do differently?

    Purchase a second dedicated polling station to start and deploy regionally.


  • 4 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Met our needs

    Overall Comment

    Well designed product, easy to use

    What one piece of advice would you give other prospective customers?

    The product will lead to further Solar Winds product purchases

    What do you like most about the product or service?

    Easy to use, very flexible

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): NetFlow Traffic Analyzer, Network Performance Monitor

    Solarwinds, solid product in Mode 1

    Overall Comment

    this vendor has very good customer support, a bit of an overly aggressive sales team and strategy. The product is good, but feels a bit antiquated and slow to really embrace analytics, automating and machine learning types of trends.

    What one piece of advice would you give other prospective customers?

    While the company is a great, the product is stable and the support is good - consider predictive capablities

    What do you like most about the product or service?

    stability

    What do you dislike most about the product?

    a bit dated

    What one thing do you wish the vendor did differently?

    as noted, better advanced and predictive analyics

    If you could start over, what would your organization do differently?

    Educate C-level folks on realistic returns and look at more modern software


  • 5 out of 5.0, Reviewed

    Product(s): NetFlow Traffic Analyzer, Network Performance Monitor

    SolarWinds deployment

    Overall Comment

    Very easy install and initial kickstart, however much slower to get the eventual detailed and useful data that we wanted. Need to set expectation that it is not completely turnkey and assign a staff member to focus their attention on this for a few months.

    What one piece of advice would you give other prospective customers?

    Solarwinds is fantastic, but be honest with yourself about how much effort is required for a deployment.

    What do you like most about the product or service?

    It is very logical to use and out of the box connects well with a variety of other services and ITOM systems.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    I would probably contract a week with a Solarwinds specialist to help us understand the full functionality of the solution and avoid pitfalls during deployment.


  • 4 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Network monitoring is great. However, graphical mapping could use some improvement.

    Overall Comment

    Does most Network monitoring well. However, the graphical mapping tool could be improved.

    What one piece of advice would you give other prospective customers?

    Standardization of network equipment and configurations across the enterprise are critical to response and maintenance of the network infrastructure in a timely manner. It is also important for a smooth SolarWinds deployment.

    What do you like most about the product or service?

    Once standardized, discovery and monitoring of network equipment is a snap.

    What do you dislike most about the product?

    Graphical network mapping/representation.

    What one thing do you wish the vendor did differently?

    Better graphical representation of the network.

    If you could start over, what would your organization do differently?

    Look at some of the free tools that are out there, to see how they compare with SolarWinds.


  • 3 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Implementaion requires extensive knowledge of operatations and applications

    Overall Comment

    Configuration difficult based on advertised capabilities, toned down scope number of configurable items to enable operations.

    What one piece of advice would you give other prospective customers?

    Train at least two people.

    What do you like most about the product or service?

    Responsiveness of vendor and many capabilities of the product.

    What do you dislike most about the product?

    Complicated configuration and learning curve. nad

    What one thing do you wish the vendor did differently?

    Not sure !

    If you could start over, what would your organization do differently?

    Better requirements and proof of concept especially.


  • 4 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Implementation is fairly easy; fine tuning takes some effort

    Overall Comment

    Solarwinds has been very beneficial to our organization. It provides quick alerting and improved root cause analysis than other solutions we previously had.

    What one piece of advice would you give other prospective customers?

    If looking at various pieces of the Solarwinds suite, be mindful to size out your boxes with that in mind. I would recommend contacting the vendor directly to assist with this.

    What do you like most about the product or service?

    Ability to add devices and map them out in a hierarchical format.

    What do you dislike most about the product?

    Again, the interoperation between other product offerings; specificially those they have aquired.

    What one thing do you wish the vendor did differently?

    Provide better examples of grouping and dependiencies. This area took us a bit to grasp.

    If you could start over, what would your organization do differently?

    Understand the interoperation of other Solarwinds product offerings. Soloarwinds has bought several solutions over the years and occassionally the integration is somewhat tedious.


  • 5 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Solarwinds - Know your network

    Overall Comment

    Great support. Quarterly meetings with the vendor to make sure that we are getting the full use out of what we paid for. Very helpful when it comes to training and letting us know what is coming next.

    What one piece of advice would you give other prospective customers?

    It is a great too to help understand your network and work towards efficiencies. A great place to start with finding out what is going on that you don't know about. Helps to reduce bottlenecks in the network and also gives insight into ideas for improving.

    What do you like most about the product or service?

    Insight into the network. Has helped plan for future growth and future purchases. Very handy when finding out what sites are stealing the most bandwidth as well.

    What do you dislike most about the product?

    There is a little bit of a learning curve to get the most out of the product. It takes a little time to configure and train yourself to know exactly what you are looking for.

    What one thing do you wish the vendor did differently?

    Everything has been good so far. No comments to make.

    If you could start over, what would your organization do differently?

    Implement this sooner. We spent time looking at other vendors first and they didn't have all the functionality that this product has.


  • 5 out of 5.0, Reviewed

    Product(s): NetFlow Traffic Analyzer

    SolarWinds - NetFlow Traffic Analyzer

    Overall Comment

    SolarWinds and Loop1 Systems have been great partners to work with. Support and Licensing costs may be challenging for Business Partners to understand, but the insight that the product offers truly adds value to increasing performance, stability, and reliability.

    Product capabilities - overall comment

    A very capable and useful product.

    Service & support - overall comment

    SolarWinds support is very helpful. Any involved topics do require 3rd party support as from Loop1 Systems.

    Integration & Deployment - Overall comment

    Definitely requires expertise (Loop1 Systems) to properly implement. We find there's a lack of partners in the industry that truly know the product(s).


  • 4 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Dealing with the product provider was easy.

    Overall Comment

    Continue using their product.

    What one piece of advice would you give other prospective customers?

    Will recommend that to others too.

    What do you like most about the product or service?

    Easy to maintain.

    What do you dislike most about the product?

    No comments.

    What one thing do you wish the vendor did differently?

    Send people over on-site to do more analysis.

    If you could start over, what would your organization do differently?

    Probably do more research before we sign the contract.

    Product capabilities - overall comment

    Good rating. Need to try and deal with them directly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.1

Ability to understand your organization's needs

(8)
4.1

Timely and complete response to product questions

(9)
4.1

Pricing and contract flexibility (pricing and terms)

(10)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.8

Ease of integration using standard APIs and tools

(8)
4.0

Quality and availability of end-user training

(10)
4.0

Ease of deployment

(10)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
4.1

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
4.2

Quality of technical support

(10)
4.2

Quality of peer user community

(10)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.1

Endpoint/Component/Link Monitoring

(9)
4.4

Service Delivery Monitoring

(8)
3.9

Diagnostics

(9)
4.4

IT Operations Analytics

(9)
4.2

Integration and Interoperability

(9)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Functional Assessment

Application Lead

Executive Sponsor

Rollout and Install

Development/Integration

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection

Other...


What other vendors were considered?

Cisco

NetScout Systems

Dynatrace

Ipswitch

SevOne

Hewlett Packard Enterprise

Netscout Systems (formally Fluke Networks)

Paessler

Riverbed

Splunk

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Resolve specific operational problems

Improve compliance and risk management

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Improve business process agility

Other...


What were the key factors that drove your decision?

Expand types of analysis

Ability to resolve specific operational problems

Better, faster decisions

Make better insights available to more people

Customer satisfaction

Reduce other non-IT costs

Reduce external IT costs

Reduce IT head count

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America