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We have aggregated ratings data on SolarWinds but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Network Performance Monitor

    Dealing with the product provider was easy.

    Overall Comment

    Continue using their product.

    What one piece of advice would you give other prospective customers?

    Will recommend that to others too.

    What do you like most about the product or service?

    Easy to maintain.

    What do you dislike most about the product?

    No comments.

    What one thing do you wish the vendor did differently?

    Send people over on-site to do more analysis.

    If you could start over, what would your organization do differently?

    Probably do more research before we sign the contract.

    Product capabilities - overall comment

    Good rating. Need to try and deal with them directly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

User Training


What other vendors were considered? Multiple responses allowed.

Other...


Why did you purchase this product?

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America