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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle Database

    Get to know your CSM. They are a wonderful asset.

    Overall Comment

    The on-premise database is a tried and true technology with little to no surprises. The cloud PoC started out a bit shaky as the public cloud environment experienced a few growing pains early on. However, our CSM escalated the SRs effectively and has been an indispensable resource during this roll-out. I was impressed by the response from director and VP level members of the Oracle Cloud team responding to our concerns and making time for conference calls.

    If you could start over, what would your organization do differently?

    N/A

    Service & support - overall comment

    The service is fine, for the most part. Support for anything outside of Cloud is rapidly declining.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Database

    The Private Cloud....Here We Come

    Overall Comment

    Although the choice was on premises, we have adopted the private cloud model using IaaS (Infrastructure as a Service). The experience so far has been educational, exceptional, and "on the leading edge" exciting.

    What one piece of advice would you give other prospective customers?

    1. Know what you have inside and out 2. Know where you are going to, not just 1 year out but 3 years out.

    What do you like most about the product or service?

    The T5-8 SuperCluster is a mean machine and as exceeded all our expectations.

    What do you dislike most about the product?

    ACS had a problem installing ops center and getting it to work but were on top of it all the way.

    What one thing do you wish the vendor did differently?

    ACS could communicate better but other than that it was and it outstanding.

    If you could start over, what would your organization do differently?

    Better preparation from a "current state" perspective.

    Service & support - overall comment

    Oracle Platinum Services are well worth the investment.

    Integration & Deployment - Overall comment

    The only issue was Ops Center and they have been on top of it all the way.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Database

    Great Product and Performance

    Overall Comment

    Great Product and Performance

    What one piece of advice would you give other prospective customers?

    talk to Oracle

    What do you like most about the product or service?

    great performance and committed people

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    work even closer with Oracle

    Product capabilities - overall comment

    very good performance

    Service & support - overall comment

    committed people

    Integration & Deployment - Overall comment

    timely and relatively easy


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Database

    Great performance and many useful tools available.

    Overall Comment

    Good tech support and great user based support information available.

    What one piece of advice would you give other prospective customers?

    Get the licensing contract straight if you are in a virtual environment sharing CPUs with others products and platforms.

    What do you like most about the product or service?

    It performs well and support is always helpful.

    What do you dislike most about the product?

    The tech support could be faster turnaround.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    None.

    Integration & Deployment - Overall comment

    The process was easy and straight forward


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Database

    Stable and Standardized product.

    Overall Comment

    Overall Oracle database has been a very stable and well standardized product for our company. It works out of the box and has support from a very large number of vendors and applications. The only issue we have encountered is the occasional patch that is problematic and requires Oracle Support consultation.

    What one piece of advice would you give other prospective customers?

    Invest time in planning which version to implements and weigh cutting edge risk and cost to upgrade if choosing a version that is not the latest. Also spend the time to understand the licensing model when choosing how to host your databases. Oracle Licensing is very complex and additional costs or out of compliance situations can arrise if proper planning is not done.

    What do you like most about the product or service?

    It has out of the box support from a very large number of applications

    What do you dislike most about the product?

    Licensing complexity and costs.

    What one thing do you wish the vendor did differently?

    Simplified their licensing model

    If you could start over, what would your organization do differently?

    Investigate licensing more thoroughly before hand and consult a licensing consultant when upgrading harware to vmware servers.

    Service & support - overall comment

    Support Structure can be slow to diagnose problems at times. Triage Support staff are sometimes relatively new and working from situational scripts to request large amounts of log files and diagnostic outputs before even starting to close in on the issue

    Integration & Deployment - Overall comment

    Deployment/Upgrades have been relatively smooth


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Database

    Upgrading Oracle Database from 11g to 12c requires a lot of planning, but it was worth it

    Overall Comment

    The upgrade process consisted of standing up a new server with Oracle 12c installed and exporting the data from the old database at 11g into the new database at 12c. The process worked pretty smoothly and we still had the existing server to fall back on if something went wrong. The most challenging part of the upgrade process was managing the changes to default user accounts due to the way we have implemented our security auditing.

    What one piece of advice would you give other prospective customers?

    Make sure your application vendors are ready for the new version, even if they say they are, demand proof. Get it in writing and have your vendor management office get a legally binding contract if needed.

    What do you like most about the product or service?

    Having only worked with the Oracle DBMS for a short time I don't have much to compare it with, but I do appreciate how stable it has been.

    What do you dislike most about the product?

    There are a few minor things that would be nice to change, but the thing I dislike the most has to be the documentation. It is really difficult to navigate through Oracle's documentation and to find the information on one particular thing you often need to look in 3 or more different documents.

    What one thing do you wish the vendor did differently?

    We did not have any issues with this implementation that involved Oracle, all the problems we faced were due to the application that makes use of our Oracle databases.

    If you could start over, what would your organization do differently?

    The things that caused the most of delays in the upgrade process were scheduling outages with the application owners that used the databases and the fact that the application vendor was not as prepared for Oracle 12c as they thought they were. IF we had to do it again, I would say we need to be move vigilant in ensuring the application vendor has thoroughly tested and demand proof before we even begin. As far as the scheduling issues with the application owners, we really have not found a better way to handle that yet.

    Integration & Deployment - Overall comment

    The upgrade process from the view of DBA went pretty well.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Database

    It's high time, oracle simplifies the user interface for greater adoption

    Overall Comment

    The support is very good and always available when required.

    What one piece of advice would you give other prospective customers?

    Put more time into planning and configuration before deployment.

    What do you like most about the product or service?

    Stability, reliability, and scalable performance.

    What do you dislike most about the product?

    Deployment complexity.

    What one thing do you wish the vendor did differently?

    Make resources and support available online through the company's web portal.

    If you could start over, what would your organization do differently?

    Train more people to support the product before deployment.

    Product capabilities - overall comment

    The best in its sector so far.

    Service & support - overall comment

    Brilliant and always available.

    Integration & Deployment - Overall comment

    Great product for integration and interfaces.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle MySQL

    Works and free.

    Overall Comment

    Product works, installs, responds.

    What one piece of advice would you give other prospective customers?

    Think through deployment even of local. Use enterprise DB guidelines.

    What do you like most about the product or service?

    Works, free, large community.

    If you could start over, what would your organization do differently?

    Golden container - single deploy.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Database

    Awesome!

    Overall Comment

    We have extensive experience with Oracle database. Performance and reliability are major highlights.

    What one piece of advice would you give other prospective customers?

    Must have experienced Oracle DBAs.

    What do you like most about the product or service?

    Performance and reliability

    What do you dislike most about the product?

    Price

    What one thing do you wish the vendor did differently?

    Database options (multi-tenant and in-memory) are too expensive to implement for smaller implementations.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Too many bugs - support response is always to upgrade.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Database

    Upgrades still secure and easy - uptime and automation forthcoming.

    Overall Comment

    Tech architecture and engagement with Oracle as a partner has provided significant value to ready architecture for data growth, transaction volume, as well as the rapidity of tech, environment and customer evolution. While it's taken more time than necessary to establish a relationship and still lacks a supporting lab, the strategic customer partnership aligns our company with not only the leader in database tech but the IT industry overall in technology, development practices, solution portfolio, services, support, and cloud.

    What one piece of advice would you give other prospective customers?

    Establish Oracle best practices and environmental standard configurations to take advantage of EM's Lifecycle Management packs to automate upgrades and other incidental tool benefits.

    What do you like most about the product or service?

    Feature-rich and tunable for hybrid high-volume transactions and reporting environments

    What do you dislike most about the product?

    Basic customer support is found wanting - need to buy up for customized service.

    What one thing do you wish the vendor did differently?

    Invest heavily into continuous computing for database upgrades, i.e., rolling version/release upgrades.

    If you could start over, what would your organization do differently?

    Inasmuch as uptime is paramount and the need to eliminate human error and risk and to streamline via automation, we would have began working with new upgrade methods (OGG or transient-logical standby) and EM's Lifecycle Management pack with Fleet Maintenance a year earlier.

    Product capabilities - overall comment

    For our company and our portfolio of solutions in hybrid configurations, cloud and on-prem, as well as OLTP and analytics, the products available from Oracle mostly provide our needs. On a few occassions Oracle has missed opportunities entering behind other competitors with niche solutions that met our market timing need. Had a competitive Oracle product been available sooner we would have reviewed the Oracle product as a potential solution.

    Service & support - overall comment

    Oracle base support is not worth the money as you are primarily paying for MyOracleSupport website, Bug Repository, and ability to download patches.

    Integration & Deployment - Overall comment

    Integration has remained very static over the decades but deployment has not particularly kept up with trends needed in the industry for uptime upgrades.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.2

Ability to understand your organization's needs

(15)
4.1

Timely and complete response to product questions

(15)
4.3

Pricing and contract flexibility (pricing and terms)

(16)
3.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(18)
4.2

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
4.1

Ease of integration using standard APIs and tools

(15)
4.1

Quality and availability of end-user training

(13)
4.1

Ease of deployment

(18)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(18)
3.9

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(17)
4.0

Quality of technical support

(16)
4.0

Quality of peer user community

(17)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(19)
4.5

High-speed,high volume processing

(17)
4.5

Automated data distribution

(13)
4.2

Multiple data types/structures

(17)
4.3

Tunable consistency

(14)
4.1

Support for embedding

(8)
3.9

Continuous high-speed ingest

(10)
4.6

Cloud/hybrid deployment

(6)
4.2

Security

(19)
4.6

Programmability for HTAP

(5)
4.2

Administration and management

(18)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Application Lead

Development/Integration

Maintenance and Support

Technical Assessment

Executive Sponsor

Vendor/Product Selection

Vendor Management

Functional Assessment

User Training

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Oracle

IBM

SAP

Amazon Web Services

DataStax

Other...


Why did you purchase an Operational Database Management Systems solution?

Process efficiency

Cost management

Minimize risk of unmanaged devices

External audit recommendation

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Financial/organizational viability

Strong services expertise

Overall cost

Strong user community

Product roadmap and future vision

Breadth of services

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Europe, Middle East and Africa

APAC

Asia/Pacific

Latin America