5 out of 5.0, Reviewed Oct 18, 2016
Oracle products deliver everything we need : securityinlcuding granualar access to data, disaster recovery, high availability etc.
think what product you need before you acquire a license
functionality it provides
more speedy response to the Sev2 Service requests so to avoid management escalation
Happy with Service and support
4 out of 5.0, Reviewed Sep 29, 2016
Great database product. Sales model is confusing, though. We have local reps and deal with them but are always getting calls/emails from other Oracle sales people.
Better to work with local sales team if possible.
Reliable, many leading technologies
Negotiation with support can sometimes be a challenge. We pay extra for additional ACS support for our IDM product which helps mitigate support issues.
Oracle like to shuffle sales personnel so it is a challenge to build a lasting and trusting relationship with an individual.
Nothing. Happy with implementations.
Working with ACS is good but costs extra. General support seems to depend on the expertise of the support analyst assigned.
4 out of 5.0, Reviewed Sep 21, 2016
The on-premise database is a tried and true technology with little to no surprises. The cloud PoC started out a bit shaky as the public cloud environment experienced a few growing pains early on. However, our CSM escalated the SRs effectively and has been an indispensable resource during this roll-out. I was impressed by the response from director and VP level members of the Oracle Cloud team responding to our concerns and making time for conference calls.
The service is fine, for the most part. Support for anything outside of Cloud is rapidly declining.
5 out of 5.0, Reviewed Sep 20, 2016
Although the choice was on premises, we have adopted the private cloud model using IaaS (Infrastructure as a Service). The experience so far has been educational, exceptional, and "on the leading edge" exciting.
1. Know what you have inside and out 2. Know where you are going to, not just 1 year out but 3 years out.
The T5-8 SuperCluster is a mean machine and as exceeded all our expectations.
ACS had a problem installing ops center and getting it to work but were on top of it all the way.
ACS could communicate better but other than that it was and it outstanding.
Better preparation from a "current state" perspective.
Oracle Platinum Services are well worth the investment.
The only issue was Ops Center and they have been on top of it all the way.
5 out of 5.0, Reviewed Sep 20, 2016
We are especially using the database for location-based technologies. Our basic reason to use Oracle database the geospatial technologies provided by Oracle.
Oracle database is defacto standard for geospatial applications.
We are especially satisfied with support since we can get support from spatial development team.
1 of 1 peer(s) found this review helpful.
5 out of 5.0, Reviewed Aug 15, 2016
Great Product and Performance
talk to Oracle
great performance and committed people
work even closer with Oracle
very good performance
timely and relatively easy
5 out of 5.0, Reviewed Jul 28, 2016
Good tech support and great user based support information available.
Get the licensing contract straight if you are in a virtual environment sharing CPUs with others products and platforms.
It performs well and support is always helpful.
The tech support could be faster turnaround.
The process was easy and straight forward
4 out of 5.0, Reviewed Jul 6, 2016
Overall Oracle database has been a very stable and well standardized product for our company. It works out of the box and has support from a very large number of vendors and applications. The only issue we have encountered is the occasional patch that is problematic and requires Oracle Support consultation.
Invest time in planning which version to implements and weigh cutting edge risk and cost to upgrade if choosing a version that is not the latest. Also spend the time to understand the licensing model when choosing how to host your databases. Oracle Licensing is very complex and additional costs or out of compliance situations can arrise if proper planning is not done.
It has out of the box support from a very large number of applications
Licensing complexity and costs.
Simplified their licensing model
Investigate licensing more thoroughly before hand and consult a licensing consultant when upgrading harware to vmware servers.
Support Structure can be slow to diagnose problems at times. Triage Support staff are sometimes relatively new and working from situational scripts to request large amounts of log files and diagnostic outputs before even starting to close in on the issue
Deployment/Upgrades have been relatively smooth
5 out of 5.0, Reviewed Jun 9, 2016
The upgrade process consisted of standing up a new server with Oracle 12c installed and exporting the data from the old database at 11g into the new database at 12c. The process worked pretty smoothly and we still had the existing server to fall back on if something went wrong. The most challenging part of the upgrade process was managing the changes to default user accounts due to the way we have implemented our security auditing.
Make sure your application vendors are ready for the new version, even if they say they are, demand proof. Get it in writing and have your vendor management office get a legally binding contract if needed.
Having only worked with the Oracle DBMS for a short time I don't have much to compare it with, but I do appreciate how stable it has been.
There are a few minor things that would be nice to change, but the thing I dislike the most has to be the documentation. It is really difficult to navigate through Oracle's documentation and to find the information on one particular thing you often need to look in 3 or more different documents.
We did not have any issues with this implementation that involved Oracle, all the problems we faced were due to the application that makes use of our Oracle databases.
The things that caused the most of delays in the upgrade process were scheduling outages with the application owners that used the databases and the fact that the application vendor was not as prepared for Oracle 12c as they thought they were. IF we had to do it again, I would say we need to be move vigilant in ensuring the application vendor has thoroughly tested and demand proof before we even begin. As far as the scheduling issues with the application owners, we really have not found a better way to handle that yet.
The upgrade process from the view of DBA went pretty well.
4 out of 5.0, Reviewed May 30, 2016
The support is very good and always available when required.
Put more time into planning and configuration before deployment.
Stability, reliability, and scalable performance.
Make resources and support available online through the company's web portal.
Train more people to support the product before deployment.
The best in its sector so far.
Brilliant and always available.
Great product for integration and interfaces.