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4.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on Redis Labs but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Redis Labs Enterprise Cluster

    Redis Labs makes clustered, scalable Redis with persistence a reality.

    Overall Comment

    Easy to deploy. Largely maintenance free. We get fast throughput while maintaining persistence for key systems. Low operational footprint. Engineers work easily with the Redis command set.

    What one piece of advice would you give other prospective customers?

    Make sure you understand how you plan on using Redis. Understand your command set deeply and ratio of read to writes. Also, understand that what persistence modes are available and how that can influence performance. When you have that understood, work closely with the folks at Redis Labs, they will help you find the best solution.

    What do you like most about the product or service?

    Super ease of operation. Adding shards or de-sharding Redis is trivial. Monitoring of the system is clear.

    What do you dislike most about the product?

    Wish they had more active support in the United States.

    What one thing do you wish the vendor did differently?

    The vendor needs a utility, pay as you go models such AWS billing. Every SAAS provider needs something like this going forward.

    If you could start over, what would your organization do differently?

    Engage the vendor sooner on operations rather than trying to do it ourselves.


  • 5 out of 5.0, Reviewed

    Product(s): Redis Labs Enterprise Cluster

    Think Redis, but MUCH better.Great dashboard, performance,easy to scale and great support.

    Overall Comment

    We were running Redis for a long time in our infrastructure but had the challenge of handling sharding as well as improved redundancy so we can scale. After testing the product we saw it has amazing performance and managing it was very easy. Since we already had the know-how of working with Redis, this was a drop-in replacement that helped us scale.

    What one piece of advice would you give other prospective customers?

    If you need to handle or manipulate numbers and super fast, this solution is perfect for you.

    What do you like most about the product or service?

    very easy to scale, dashboard is easy to use, performance is great, and support is very quick and professional.

    What do you dislike most about the product?

    That every feature we are missing needs to go through some approval submitting it to Redis core code.

    What one thing do you wish the vendor did differently?

    Add more features that are missing in Redis core.

    If you could start over, what would your organization do differently?

    Nothing, I would have gone with this product from day 1 instead of doing the whole Redis to RLEC migration.

    Service & support - overall comment

    Support always did the extra mile in making sure that the product was fully deployed. Very professional

    Integration & Deployment - Overall comment

    Redis Labs understood that we need to simulate the same product features and performance in our test environments and helped with additional licenses without cost.


  • 3 out of 5.0, Reviewed

    Product(s): Redis Labs Enterprise Cluster

    Works well and support needs work

    Overall Comment

    Good product which works well. Engagement is new so we cannot comment on failure modes since we have not seen any yet. Support is difficult since most support requests get answered 12 hours after asking, and then read the next day -- this can lead to multi-day support issues which are actually simple problems.

    What one piece of advice would you give other prospective customers?

    Push them for pay-as-you-go model.

    What do you like most about the product or service?

    Once set up, it requires little operation to keep it going.

    What do you dislike most about the product?

    Time lag in growing backends and rectifying problems encountered during setup.

    What one thing do you wish the vendor did differently?

    Faster support response time.

    Product capabilities - overall comment

    We have not yet had a failure, rollover, or expansion of existing service so everything has been peachy. I can imagine loweing rating of capabilities if there is a major shortcoming in one of those areas.

    Service & support - overall comment

    Support seems to go back and forth and misses details, leading to spending a few days on something simple.


  • 5 out of 5.0, Reviewed

    Product(s): Redis Labs Enterprise Cluster

    implementation was easy and quick. Rollout to production worked the first time

    Overall Comment

    Customer service and solid implementation of the technology.

    What one piece of advice would you give other prospective customers?

    Support and engineering is always available reach out with any issue.

    What do you like most about the product or service?

    reliability and redundancy.

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    education/certification programs.

    If you could start over, what would your organization do differently?

    spend less time trying to implement opensource version of Redis.


  • 5 out of 5.0, Reviewed

    Product(s): Redis Labs Enterprise Cluster

    Extremely easy to integrate into our existing architecture.

    Overall Comment

    Redis Labs has a great team! We've had zero with the clusters since we've installed them almost a year ago.

    What one piece of advice would you give other prospective customers?

    Be sure to understand the DNS requirements.

    Integration & Deployment - Overall comment

    We needed some help getting the DNS setup to work in AWS.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(5)
4.6

Pricing and contract flexibility (pricing and terms)

(5)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(3)
5.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(5)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.2

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(5)
4.2

Quality of technical support

(5)
4.6

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
5.0

High-speed,high volume processing

(5)
4.8

Automated data distribution

(3)
5.0

Multiple data types/structures

(4)
5.0

Tunable consistency

(3)
5.0

Support for embedding

(1)
5.0

Continuous high-speed ingest

(3)
4.3

Cloud/hybrid deployment

(4)
4.5

Security

(3)
4.3

Administration and management

(5)
4.6
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Application Lead

Development/Integration

Functional Assessment

Maintenance and Support

Rollout and Install

Vendor Management

Vendor/Product Selection

Executive Sponsor


What other vendors were considered?

Amazon Web Services

Aerospike

Couchbase

DataStax

Microsoft

MariaDB

MongoDB

Redis Labs

VoltDB


Why did you purchase an Operational Database Management Systems solution?

Process efficiency

Cost management

Deployment of mobile applications

Deployment of mobile devices

Minimize risk of unmanaged devices


What were the key factors that drove your decision?

Product functionality and performance

Strong services expertise

Strong customer focus

Financial/organizational viability

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa