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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SAP Adaptive Server Enterprise (ASE)

    Easy implementation and exceptional performance.

    Overall Comment

    Our organization has had relatively minor issues with ASE. We maintain over 30 databases at around 5TB each and have had excellent performance with virtually no downtime.

    What one piece of advice would you give other prospective customers?

    Keep up to date with all the new functionally and take advantage of it.

    What do you like most about the product or service?

    The performance of ASE is exceptional and maintenance of the product itself is easy.

    What do you dislike most about the product?

    The interactions with the incident team. All the cases are initially done via the web and generally, handle through web interactions.

    What one thing do you wish the vendor did differently?

    Change their interactions with how incidents are handled. The only interaction is via email.

    If you could start over, what would your organization do differently?

    Allocate the initial size and space allocations differently.

    Integration & Deployment - Overall comment

    everything was easy and went as planned


  • 2 out of 5.0, Reviewed

    Product(s): SAP Hana

    SAP HANA, Not yet Fully Baked, but ERP Transaction Accelleration Provides Some ROI

    Overall Comment

    We installed it early on. The cost was over 3 million per half terabyte at the time. We have been using it for 2 years now and it still has a way to go and in our minds has not met the marketing promises that were claimed. However we have been happy with the ability to offload laborsome SAP ERP transactions and accelerate them.

    What one piece of advice would you give other prospective customers?

    SAP consultants who installed our HANA appliance left us with only only of our nodes running. We had to bring them in several times. Make sure you get top consultants and that they have had multiple successfull installations, also double check their work along the way.

    What do you like most about the product or service?

    It does improve speed tremendously and has allowed us to take month end processes and reduce processing time from days to hours, yes, days to hours, that is not an exaggeration. This has dramtically decreased our end of period closings by moving transactions to be processed off of the ERP system into Hana.

    What do you dislike most about the product?

    No way to stop even one analytical user from taking the whole system down. Rebuilding data in memory is timely so when it goes down it takes a significant amount of time to refresh. The backup and restore as well as the load time need to be matured. I do not in general appreciate the vendor reps at conferences drastically overstating what is possible and making it sound like what is working now. There is definitely a massive gap in the marketing and the actual functionality and unfortunately the early customers seem to be paying the biggest price.

    What one thing do you wish the vendor did differently?

    Not market a product that is not fully productionized. Some of their authors and out spoken proponents were not able to answer the most basic of questions. Many times we as the customer have felt like we were their QA and Development department.

    If you could start over, what would your organization do differently?

    Wait for a while until SAP has more time to develop and mature the technology. Still in early 2015 they have a long ways to go to truly making this operational as a analytical and operational platform.

    Product capabilities - overall comment

    Still a work in progress, but we found a niche now that it will work for in transaction accelleration.

    Service & support - overall comment

    We felt like we were their satellite QA and Development departments.

    Integration & Deployment - Overall comment

    It took way too long to implement and the top consultant team from the vendor left the appliance only funcitoning on one node instead of multiple nodes. We had to be completely enveloped in the entire process to make sure it was successful.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Hana

    Easy implementation with high user satisfaction.

    Overall Comment

    Quick implementation and better performance in use.

    What one piece of advice would you give other prospective customers?

    Negotiate with SAP and inform your accountant. Be very carefully with promises to the customer.

    What do you like most about the product or service?

    With a good impementation it would be a very quiet implementation for your users.

    If you could start over, what would your organization do differently?

    It would have been wise to inform our accountant before implementation, since we were migrating data.


  • 2 out of 5.0, Reviewed

    Product(s): SAP Hana

    Use what you have and save lots of money.

    Overall Comment

    Expensive, very pushy and create an envirnment that you have no choice but move to HANA. SAP HANA is not required for most organizations at this point.

    What one piece of advice would you give other prospective customers?

    Develop ROI and go slow, let others be on bleeding edge. no rush to go now and ECC is working fine. Only few applications working with big data (Walmart, air traffic ontrollers, Amazon, etc.) need to leverage the speed of HANA, others have adequate performance with current SAP implementation. Too expensive for the value claiming you will get.

    What do you like most about the product or service?

    Latest technology and will be good for few years from now.

    What do you dislike most about the product?

    Cost, lack of need for most organizations at this point.

    What one thing do you wish the vendor did differently?

    Not sell it like this, and allow us to continue to use our current investment.

    If you could start over, what would your organization do differently?

    Develop a good ROI, rather than listen to the vendor.

    Integration & Deployment - Overall comment

    Expensive hardware, software and implementation with lots of training , low value

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
2.8

Ability to understand your organization's needs

(4)
3.3

Timely and complete response to product questions

(4)
3.0

Pricing and contract flexibility (pricing and terms)

(4)
2.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
2.7

Ease of integration using standard APIs and tools

(4)
3.0

Quality and availability of end-user training

(4)
3.5

Ease of deployment

(4)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.3

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

Yes

No


Timeliness of vendor's response

(4)
3.3

Quality of technical support

(4)
3.3

Quality of peer user community

(4)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.5

High-speed,high volume processing

(4)
4.8

Automated data distribution

(4)
4.3

Multiple data types/structures

(3)
4.0

Tunable consistency

(3)
3.7

Support for embedding

(2)
3.0

Continuous high-speed ingest

(4)
4.3

Cloud/hybrid deployment

(1)
4.0

Security

(4)
4.5

Programmability for HTAP

(1)
3.0

Administration and management

(4)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Development/Integration

Functional Assessment

Maintenance and Support

Vendor Management

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

Oracle

Microsoft

SAP

Other...


Why did you purchase an Operational Database Management Systems solution?

Process efficiency

Cost management

Minimize risk of unmanaged devices

Other...


What were the key factors that drove your decision?

Product roadmap and future vision

Financial/organizational viability

Pre-existing relationships

Product functionality and performance

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA