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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): ACL GRC

    Adaptive technology that brings immediate value!

    Overall Comment

    ACL's promise of improved data analytics, time to market and overall value to the organization has proven true on every level. Our savings have conservatively been 20X the original investment and with no personnel adds or burdensome development processes.

    What one piece of advice would you give other prospective customers?

    Don't be afraid to think outside the box when considering how you may use the tool to bring value to your organization. While it is marketed as an audit tool, audit is one of the few areas we haven't used the product!

    What do you like most about the product or service?

    It is refreshing that we can perform data analytics without a developer in the middle. We can apply the tool to improving processes across the organization simply having the business define their pain points and describe how data plays a role.

    What do you dislike most about the product?

    Some of the ability to move between the core tool and the exchange tool aren't inherantly obvious.

    What one thing do you wish the vendor did differently?

    Honestly they have been great to work with.

    If you could start over, what would your organization do differently?

    Market the capabilities of the tool more broadly than the executive suite.

    Service & support - overall comment

    As we have had inquiries regarding configuration, upgrades, or issues responses have been timely and appropriate.

    Integration & Deployment - Overall comment

    We had our first functioning analytic within 2 weeks of implementation. That analytic has saved signficant $$.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Incident Management / Loss Event Capture and Analysis

(1)
5.0

Risk Mitigation Action Planning

(1)
4.0

KRI Monitoring/Reporting

(1)
4.0

Risk Quantification and Analytics

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America