4 out of 5.0, Reviewed Jun 20, 2016
Purchase 'On Demand Applications' (ODAs) instead of core modules. ODAs do not have an annual service fee and are fully configurable to fit an organization's needs. Configuration is easy enough to not need the 'template' provided by out-of-the-box designed modules.
Ease of implementation and adaptability to enable nearly any process.
Out-dated UI and very limited reporting / analytics capability.
They should focus more on a mobile platform as well as enhance the user interface. The platform is structurally sound from a functionality standpoint, but it feels dated from the users' perspective.
Our implementation has been rather seamless, so we would not change anything as far as the approach taken with the software. However, we would internally drive standardization prior to enablement (e.g. meta- / contextual data from safe sources).
5 out of 5.0, Reviewed Jun 17, 2016
Ensure that the business objectives are well understood and the software solutions are built to meet the business objectives.
Product flexibility, feature set, easy to use, and reporting capabilities.
Limitations when integrating RSA Archer Cloud solution with other systems.
Offer more integration options with the cloud offering.
Scope requirements in a bit more detail at the beginning of the project to ensure a more accurate estimate of configuration effort can be achieved.
4 out of 5.0, Reviewed Jun 16, 2016
Spend more time understanding what the system does out of the box as this would most likely meet their needs, rather than building bespoke functionality.
Broad offering with a simple ability to configure. Dashboards and workspaces can be used to promote risk visibility and ownership.
More custom reporting can be difficult to build. Lack of vendor supplied local compliance libraries.
Firmer encouragement of customers to use out of the box functionality rather than more custom design.
Earlier attendance of vendor 'administration' training to understand system design and capabilities. Adopt a more agile approach to avoid over-analysis in the early design phase.
4 out of 5.0, Reviewed Jun 16, 2016
Purchase the enterprise management solution and use the out-of-box solutions as much as possible.
The flexibility to customize their solutions.
I wish the application provided activity logging where it would be easy to review the activity performed by system administrators.
Their billing process is cumbersome.
Stay in house rather than move to on-prem.
5 out of 5.0, Reviewed Jun 13, 2016
Make sure you have a strategy early on and avoid customizing until users have a chance to use it. The tendency is to change everything to match your process where using the time to reevaluate your processes prior to automation will make the long-term solution better.
Ability to customize the solution to meet the needs of our business partners without the need to involve the vendor. This is truly the benefit of Archer over some of its competitors.
The biggest complaint is the user interface is a little dated. While the next version will address part of this, I still think there is some room for improvement in the user experience even after the next version is implemented.
I really do not have any issues with RSA. I believe they offer a strong product and I understand they also need to balance the functionality provided and the stability/usability of the product. So there are things I wish the product could do better. However, I understand why those options may not be available. Luckily, we find workarounds in about every situation.