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3.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IBM OpenPages Operational Risk Management, Other...

    An integrated ORC platform that supports risk management, with an opportunity to continue to improve user experience

    What one piece of advice would you give other prospective customers?

    1. Clear ownership and accountability for implementation and ongoing investment/maintenance/governance. 2. Have your end reporting needs understood.

    What do you like most about the product or service?

    Integration of data elements across the platform. Ability to configure based on our methodology while being able to maintain an upgrade path.

    What do you dislike most about the product?

    User interface out of the box is not intuitive for the non-risk professional. Lack of product support for release management/upgrades.

    What one thing do you wish the vendor did differently?

    Appropriate skillsets and understanding of the product in the local market to support our ongoing investment.

    If you could start over, what would your organization do differently?

    1. Don't build solutions on untested concepts or inefficient processes (clarity in methodology). 2. Confidence in data quality and integrity from legacy systems. 3. A structured and sustainable training model for end users.


  • 4 out of 5.0, Reviewed

    Product(s): OpenPages GRC Platform

    Overall relationship and technical support have been very good; with the vendor continually working to upgrade the product feature/functionality to compete in the marketplace.

    What one piece of advice would you give other prospective customers?

    Keep the install and subsequent modifications as vanilla as possible, while ensuring that staff are allocated and trained for supporting workflow changes and other manageable modifications as needed.

    What do you like most about the product or service?

    1) The integrated approach to GRC and the system structure that provides for building the relationships between business entities, processes, risks, and controls. 2) The product development and improvement focus on the vendor. 3) The product support team do a great job - very responsive. 4) The vendor's focus on emerging technologies and risk industry needs for product improvement.

    What do you dislike most about the product?

    1) Seemingly frequent changes within the vendor organization on client relationship management. 2) Some of the system administration maintenance functionality is a bit cumbersome to use. 3) Inability to compete in the IT risk and security space, creating the opportunity for clients to feel the need to introduce other GRC technologies to work alongside GRC OpenPages.

    What one thing do you wish the vendor did differently?

    Have better intel and understanding of what the competition is doing in GRC in order to develop competitive functionality and ease of deployment in OpenPages, and drive to top of the market product capability.

    If you could start over, what would your organization do differently?

    1) Develop and maintain management expectations, budget, and resources to ensure that all new releases and fix packs are installed as released and available. 2) Allocate resources and funds to ensure that Cognos report development skills with specific OpenPages knowledge are onboard.


  • 3 out of 5.0, Reviewed

    Product(s): IBM OpenPages Operational Risk Management

    Good idea, average selection, below average implementation.

    Overall Comment

    Provides almost too much customization capability. Workflow not the easiest to use. Absolutely need a third party to assist with use cases and functionality.

    What one piece of advice would you give other prospective customers?

    Hire solution experts who really know the tool.

    What do you like most about the product or service?

    Flexibility.

    What do you dislike most about the product?

    Flexibility.

    What one thing do you wish the vendor did differently?

    Consider the users of the system, not just the consumers of the info/data being input.

    If you could start over, what would your organization do differently?

    Make selection process more rigorous and consider IT Risk as well as Operational Risk.

    Integration & Deployment - Overall comment

    Utilized phased approach introducing different GRC modules over a period of time.


  • 4 out of 5.0, Reviewed

    Product(s): IBM OpenPages Operational Risk Management

    Implementation is a little more complex with a fully configurable system. Sometimes we were surprised that it seemed we were the only FI using the system as we wanted to. I've since learned we are not so unique.

    What one piece of advice would you give other prospective customers?

    Know what methodology you want to implement but be open to other possibilities that automation brings.

    What do you like most about the product or service?

    The product is exceedingly flexible.

    What do you dislike most about the product?

    Reporting via Cognos is so complicated. We are struggling to find a simpler reporting tool for our end users.

    What one thing do you wish the vendor did differently?

    Tell us the pros and cons of changes or features we wanted to implement before we went ahead. Be more transparent.

    If you could start over, what would your organization do differently?

    Two thoughts - 1. Reconsider our current methodology and perhaps not try to shoehorn it into the system. 2. Consider following a more Agile Implementation method allowing us to learn from our mistakes sooner and make fewer of them later.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.5

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.5

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(4)
3.5

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(4)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
4.0

Quality of peer user community

(4)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.8

Incident Management / Loss Event Capture and Analysis

(4)
3.8

Risk Mitigation Action Planning

(4)
3.8

KRI Monitoring/Reporting

(4)
3.5

Risk Quantification and Analytics

(3)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Computing Stakeholder

End User Support Manager

System Administrator

Application Lead

Business Analysts

Development/Integration

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

User Training

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management

Improve business process outcomes

Drive innovation

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America