Loading product reviews...
3.0 out of 5.0 (1 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): IBM OpenPages Operational Risk Management

    Good idea, average selection, below average implementation.

    Overall Comment

    Provides almost too much customization capability. Workflow not the easiest to use. Absolutely need a third party to assist with use cases and functionality.

    What one piece of advice would you give other prospective customers?

    Hire solution experts who really know the tool.

    What do you like most about the product or service?

    Flexibility.

    What do you dislike most about the product?

    Flexibility.

    What one thing do you wish the vendor did differently?

    Consider the users of the system, not just the consumers of the info/data being input.

    If you could start over, what would your organization do differently?

    Make selection process more rigorous and consider IT Risk as well as Operational Risk.

    Integration & Deployment - Overall comment

    Utilized phased approach introducing different GRC modules over a period of time.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

I'm unsure


Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Incident Management / Loss Event Capture and Analysis

(1)
3.0

Risk Mitigation Action Planning

(1)
3.0

KRI Monitoring/Reporting

(1)
2.0

Risk Quantification and Analytics

(1)
2.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

End User Computing Stakeholder

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management


What were the key factors that drove your decision?

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America