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operational-risk-management metricstream All Markets > Operational Risk Management

MetricStream

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on MetricStream but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): MetricStream Enterprise GRC Solution

    Ability to customize solution is a major feature.

    Overall Comment

    Customized to meet our enterprise goals.

    Product capabilities - overall comment

    Many aspects, modules to align and deploy for any size or type of enterprise.

    Service & support - overall comment

    PM team and consulting resources are very professional and responsive.

    Integration & Deployment - Overall comment

    Onboarding and implementation team is excellent. Custom configs are welcome.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Incident Management / Loss Event Capture and Analysis

(1)
4.0

Risk Mitigation Action Planning

(1)
5.0

KRI Monitoring/Reporting

(1)
5.0

Risk Quantification and Analytics

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection


Why did you purchase the software or service?

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America