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operational-risk-management metricstream All Markets > Operational Risk Management

MetricStream

4.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on MetricStream but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): MetricStream Enterprise GRC Solution

    Implementation was tailored to adapt to the firm's organizational structure and preexisting operational risk template

    What one piece of advice would you give other prospective customers?

    Look for a system solution after an internal process has been established. This is only useful so your process fits the system and not the other way around. Make sure to have an agreed upon taxonomy.

    What do you like most about the product or service?

    Flexibility in configuration, intuitive to the end user, mitigation plans and control weakness are tracked in the system itself, giving the approvers or end users an opportunity to understand the rationale for control effectiveness rating.

    What do you dislike most about the product?

    Better off-screen reporting capabilities such as export to Power Point or PDF.

    What one thing do you wish the vendor did differently?

    None that comes to the mind.

    If you could start over, what would your organization do differently?

    Simplified organizational structure configuration.


  • 5 out of 5.0, Reviewed

    Product(s): MetricStream Enterprise GRC Solution

    The final output of the solution is exceptional, customization was available to meet the unique needs of our business.

    What one piece of advice would you give other prospective customers?

    Staying as close as possible to out of the box solutions will expedite the installation of the system in your organization. If customization is required, request the knowledgeable consultation to help translate business requirements to the code development team.

    What do you like most about the product or service?

    The risk management solutions we have deployed thus far are easy to use by our business users, providing them with real-time information needed to manage the risks inherent in their businesses. The foundational libraries allow us to implement our risk data model which allows various risk disciplines to share data, reducing the burden on the business to provide information to multiple parties.

    What do you dislike most about the product?

    The vendor can further improve their service by increasing the number of solution managers with deep expertise in the industry and product solutions.

    What one thing do you wish the vendor did differently?

    Due to the growth of the vendor, complexity of risk, data and variances in governance processes, I recommend adding knowledgeable business solutions managers with both industry and product knowledge to the vendor's staff in order to provide the level of professional services support needed for successful implementations.

    If you could start over, what would your organization do differently?

    Rather than work with a third party implementation consultant, we would hire an internal contractor of MetricStream to provide on-site consultant support to facilitate the delivery of any customized code. This level of consultation is not considered necessary for delivery of out of the box solutions.


  • 5 out of 5.0, Reviewed

    Product(s): MetricStream Enterprise GRC Solution, Other...

    Strong support from MetricStream to achieve desired results tailored to your organization; MetricStream has experience implementing GRC software and provides constructive advice bases on industry guidance for "best practices" applications.

    What one piece of advice would you give other prospective customers?

    Fully understand where you want to land with your system implementation up front such that you have a good "road-map" to follow.

    What do you like most about the product or service?

    Enterprise-wide GRC solution which is scalable; new functionality added in each new release.

    What do you dislike most about the product?

    Initially, the graphics for KRIs was more limited than we preferred; this has since been resolved with the new release of M7 and in the interim MetricStream configured the prior release to our expectations as workaround which has satisfied our expectations. MetricStream is very supportive of configuration to tailor and adds the functionality required.

    What one thing do you wish the vendor did differently?

    Overall the vendor has performed well for us. Some of the functionality we recommended which was configured for us is now added to M7 which will save time in implementation for new users of the system. The positive take-away is that MetricStream listens and keeps making the product better in each release.

    If you could start over, what would your organization do differently?

    Overall our implementation has gone well. The next step is for greater enterprise-wide engagement of downstream users of the system. To some degree I would engage users sooner is some areas. The direction we followed was to demonstrate the use case firstly which has been successful for us.


  • 5 out of 5.0, Reviewed

    Product(s): MetricStream Enterprise GRC Solution

    Implementation issues were resolved quickly. Certain out-of-the-box functionalities needed to be explained. UI was simply enough that we adopted it quickly.

    What one piece of advice would you give other prospective customers?

    Ensure internal training material is developed and reinforced constantly by user community.

    What do you like most about the product or service?

    The ability to escalate timing issues and assign accountability. The transparency it provides.

    What do you dislike most about the product?

    Some modules do not have a bulk upload option for loading historical data.

    What one thing do you wish the vendor did differently?

    The experience was a good one. I can't think of anything in particular.

    If you could start over, what would your organization do differently?

    Have more system engineers involved to explain certain functionalities that programmers could not. This was not a hindrance though.


  • 4 out of 5.0, Reviewed

    Product(s): MetricStream Enterprise GRC Solution

    Ability to customize solution is a major feature.

    Overall Comment

    Customized to meet our enterprise goals.

    Product capabilities - overall comment

    Many aspects, modules to align and deploy for any size or type of enterprise.

    Service & support - overall comment

    PM team and consulting resources are very professional and responsive.

    Integration & Deployment - Overall comment

    Onboarding and implementation team is excellent. Custom configs are welcome.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
5.0

Ability to understand your organization's needs

(5)
5.0

Timely and complete response to product questions

(5)
4.8

Pricing and contract flexibility (pricing and terms)

(5)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
5.0

How long did your deployment take?

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(5)
4.6

Ease of deployment

(5)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
5.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(5)
4.8

Quality of technical support

(5)
4.6

Quality of peer user community

(4)
4.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
5.0

Incident Management / Loss Event Capture and Analysis

(5)
4.6

Risk Mitigation Action Planning

(5)
5.0

KRI Monitoring/Reporting

(4)
5.0

Risk Quantification and Analytics

(4)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Development/Integration

System Administrator

Vendor/Product Selection

Application Lead

Data Steward

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

User Training

Vendor Management

Analytics Team Leader

Analytics User

Business Analysts

End User Computing Stakeholder

Technical Assessment


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility

Enhance decision making

Cost management

Improve customer relations/service

Improve supplier or partner relationships


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong user community

Overall cost

Pre-existing relationships

Strong consulting partnership

Strong customer focus

Financial/organizational viability


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America