3 out of 5.0, Reviewed Jul 7, 2016
The solution have a very wide and deep scope, which increases the complexity. The user interface needs to be updated and a lot of efforts is put into this.
Dependend on the size of the organisation and how wide the solutions is expected to be used - establish internal centre of excellence for managing the solution
The broad scope, and configurability
User interface and lack of flexebility in relation to user authorizations and existing portlet functionality.
full time consultant to assist with the implementation. There is a lot of time management on their side, managing their own time.
Stick to best practise - this is not a competative parameter, we all have to comply to regulatory requirements.
4 out of 5.0, Reviewed Jul 7, 2016
Good tool Issues with Business Objects which requires high maintenance
Invest time in your needs analysis
Simple Easily customizable
Business Objects Universe
Communication could be better
4 out of 5.0, Reviewed Jul 6, 2016
Overall, we are satisfied with the product and the vendor. The system implementation was completed in an efficient and timely way without any meaningful hiccups. Although our end users (who only use the product once a quarter) aren't always fully satisfied with the user-friendliness of the product, efficiency and effectiveness of day-to-day activities in Enterprise Risk Management, Compliance Management and Internal Controls increased visibly. In particular, analysis and reporting has become much easier. Although we are widely satisfied with the vendor, we realized that availability of resources (in particular skilled BI consultants) for improvement services represents a bottleneck. By utilizing external partners, the vendor has been able to improve customer support but the number of real experts who understand the product and the BI component is limited. As a result, implementing new product features (that are being strongly marketed by the vendor) often appears challenging.
First, you need to clarify processes and expectations. Second, you should decide on how to best use software for achieving objectives. The solution is powerful and offers a great variety of functionality. This, however, could lead to over-engineering and software configuration that makes future work too complex. Therefore, make sure expectations are clear before you implement.
The integrated BI component and the great system stability and performance.
The reliance on BI experts to implement changes in software in corresponding reporting universes and to implement real-time reporting functionality.
Address customer support and resource bottleneck more openly and actively.
We would definitely utilize vendor as a better sounding board for protecting us from our own creativity to ensure best alignment of best practices and our company's processes, people and culture. Sometimes less is more. We would encourage the vendor to be very candid but remain solution-oriented. In addition, we would definitely focus on customer support and implementation of software improvements when implementing the software.
Overall, we're very satisfied with product capabilities, in particular when it comes to analytical support for core users. However, end-user friendliness and intuitive usage clearly represent ares for improvement.
4 out of 5.0, Reviewed Jul 6, 2016
Overall a good system with well integrated modules
Go into details already in procurement phase
Integration - all goes together
Too many strange bugs!
Better quality management, testing of processes
Go through the processes in more detail before purchase of the system
3 out of 5.0, Reviewed Jun 30, 2016
Functionality is rich and flexible. System is stable and reliable with a large number of concurrent users and active use of a broad set of functionality. Maintenance and upgrades could improve in terms of speed and reduction of hot fixes required. User interface is outdated.
Use standard product (use rapid deployment) as much as possible and stay away from customization through configuration.
Stability and the conceptual design (i.e. framework) on how to manage operational risk.
The number of hotfixes and the limited knowledge of business objects (core reporting solution).
Give stronger advice in how the tool is best used and share more actively best practices.
Obtain experience with processes first before building these new designed (and flawed) risk management processes in a software tool first. Run a small pilot with the actual use of the product including reporting. The responsibility for implementation from the start off within your own organization instead of with a consultancy firm. Start with a good functional architectural design instead of a modular approach to ensure optimal integration (for instance loss management integrated with issue and action management). During the project, business involvement increased dramatically which speeded up acceptance and implementation. Start company-wide with control testing and monitoring as this gives sr. management insight in the added value of a company-wide view of risks. Limit the number of assessed (i.e. key) risks to a few hundred. Construct end-to-end risk assessments as opposed to organization specific (split) assessments on core processes.
Although in some areas there could be an improvement, the company provides adequate support and steps up support when needed.
Tool is used company wide and by several disciplines.
3 out of 5.0, Reviewed Jun 13, 2016
The BWise team was to able provide detailed road and assist in implementing the service. The overall delivery of the product was not as discussed. The tool did not meet the contractual agreement and had many failures.
Please do the market research appropriately and ensure that you do not customize the tool too much.
The ease of use and the ability to do reporting.
They were able to provide better support.
We would move forward with another tool.
4 out of 5.0, Reviewed Jun 13, 2016
The product works well in our environment. There were some pains during the implementation but the professional and friendly teams at BWise were able to handle all concerns.
Make sure you have a good plan of what you want the future of your service to look like, and design your implementation around that.
The GUI needs some work, not as user-friendly as we hoped.
More proactive during the design phase.
Not sure the design and implementation. Needed to focus more on time, in the long run, shorten the time to market for our services.