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3.6 out of 5.0 (7 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    RDS (best practice) offers fast implementation, but legacy is difficult to manage.

    Overall Comment

    The solution have a very wide and deep scope, which increases the complexity. The user interface needs to be updated and a lot of efforts is put into this.

    What one piece of advice would you give other prospective customers?

    Dependend on the size of the organisation and how wide the solutions is expected to be used - establish internal centre of excellence for managing the solution

    What do you like most about the product or service?

    The broad scope, and configurability

    What do you dislike most about the product?

    User interface and lack of flexebility in relation to user authorizations and existing portlet functionality.

    What one thing do you wish the vendor did differently?

    full time consultant to assist with the implementation. There is a lot of time management on their side, managing their own time.

    If you could start over, what would your organization do differently?

    Stick to best practise - this is not a competative parameter, we all have to comply to regulatory requirements.


  • 4 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    Bwise customer review

    Overall Comment

    Good tool Issues with Business Objects which requires high maintenance

    What one piece of advice would you give other prospective customers?

    Invest time in your needs analysis

    What do you like most about the product or service?

    Simple Easily customizable

    What do you dislike most about the product?

    Business Objects Universe

    What one thing do you wish the vendor did differently?

    Communication could be better

    If you could start over, what would your organization do differently?

    Invest mo


  • 4 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    Great performing, powerful software solution, improvement potential in customer support.

    Overall Comment

    Overall, we are satisfied with the product and the vendor. The system implementation was completed in an efficient and timely way without any meaningful hiccups. Although our end users (who only use the product once a quarter) aren't always fully satisfied with the user-friendliness of the product, efficiency and effectiveness of day-to-day activities in Enterprise Risk Management, Compliance Management and Internal Controls increased visibly. In particular, analysis and reporting has become much easier. Although we are widely satisfied with the vendor, we realized that availability of resources (in particular skilled BI consultants) for improvement services represents a bottleneck. By utilizing external partners, the vendor has been able to improve customer support but the number of real experts who understand the product and the BI component is limited. As a result, implementing new product features (that are being strongly marketed by the vendor) often appears challenging.

    What one piece of advice would you give other prospective customers?

    First, you need to clarify processes and expectations. Second, you should decide on how to best use software for achieving objectives. The solution is powerful and offers a great variety of functionality. This, however, could lead to over-engineering and software configuration that makes future work too complex. Therefore, make sure expectations are clear before you implement.

    What do you like most about the product or service?

    The integrated BI component and the great system stability and performance.

    What do you dislike most about the product?

    The reliance on BI experts to implement changes in software in corresponding reporting universes and to implement real-time reporting functionality.

    What one thing do you wish the vendor did differently?

    Address customer support and resource bottleneck more openly and actively.

    If you could start over, what would your organization do differently?

    We would definitely utilize vendor as a better sounding board for protecting us from our own creativity to ensure best alignment of best practices and our company's processes, people and culture. Sometimes less is more. We would encourage the vendor to be very candid but remain solution-oriented. In addition, we would definitely focus on customer support and implementation of software improvements when implementing the software.

    Product capabilities - overall comment

    Overall, we're very satisfied with product capabilities, in particular when it comes to analytical support for core users. However, end-user friendliness and intuitive usage clearly represent ares for improvement.


  • 4 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    Overall a good system with well integrated modules

    Overall Comment

    Overall a good system with well integrated modules

    What one piece of advice would you give other prospective customers?

    Go into details already in procurement phase

    What do you like most about the product or service?

    Integration - all goes together

    What do you dislike most about the product?

    Too many strange bugs!

    What one thing do you wish the vendor did differently?

    Better quality management, testing of processes

    If you could start over, what would your organization do differently?

    Go through the processes in more detail before purchase of the system


  • 3 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    Strong : Flexible, functionality rich and stable. Weak user interaction and upgrades.

    Overall Comment

    Functionality is rich and flexible. System is stable and reliable with a large number of concurrent users and active use of a broad set of functionality. Maintenance and upgrades could improve in terms of speed and reduction of hot fixes required. User interface is outdated.

    What one piece of advice would you give other prospective customers?

    Use standard product (use rapid deployment) as much as possible and stay away from customization through configuration.

    What do you like most about the product or service?

    Stability and the conceptual design (i.e. framework) on how to manage operational risk.

    What do you dislike most about the product?

    The number of hotfixes and the limited knowledge of business objects (core reporting solution).

    What one thing do you wish the vendor did differently?

    Give stronger advice in how the tool is best used and share more actively best practices.

    If you could start over, what would your organization do differently?

    Obtain experience with processes first before building these new designed (and flawed) risk management processes in a software tool first. Run a small pilot with the actual use of the product including reporting. The responsibility for implementation from the start off within your own organization instead of with a consultancy firm. Start with a good functional architectural design instead of a modular approach to ensure optimal integration (for instance loss management integrated with issue and action management). During the project, business involvement increased dramatically which speeded up acceptance and implementation. Start company-wide with control testing and monitoring as this gives sr. management insight in the added value of a company-wide view of risks. Limit the number of assessed (i.e. key) risks to a few hundred. Construct end-to-end risk assessments as opposed to organization specific (split) assessments on core processes.

    Service & support - overall comment

    Although in some areas there could be an improvement, the company provides adequate support and steps up support when needed.

    Integration & Deployment - Overall comment

    Tool is used company wide and by several disciplines.


  • 3 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    Implementation was easy but the workflow process and support needs improvement.

    Overall Comment

    The BWise team was to able provide detailed road and assist in implementing the service. The overall delivery of the product was not as discussed. The tool did not meet the contractual agreement and had many failures.

    What one piece of advice would you give other prospective customers?

    Please do the market research appropriately and ensure that you do not customize the tool too much.

    What do you dislike most about the product?

    The ease of use and the ability to do reporting.

    What one thing do you wish the vendor did differently?

    They were able to provide better support.

    If you could start over, what would your organization do differently?

    We would move forward with another tool.


  • 4 out of 5.0, Reviewed

    Product(s): BWise GRC Platform

    Good product.

    Overall Comment

    The product works well in our environment. There were some pains during the implementation but the professional and friendly teams at BWise were able to handle all concerns.

    What one piece of advice would you give other prospective customers?

    Make sure you have a good plan of what you want the future of your service to look like, and design your implementation around that.

    What do you like most about the product or service?

    Cost/Functionality.

    What do you dislike most about the product?

    The GUI needs some work, not as user-friendly as we hoped.

    What one thing do you wish the vendor did differently?

    More proactive during the design phase.

    If you could start over, what would your organization do differently?

    Not sure the design and implementation. Needed to focus more on time, in the long run, shorten the time to market for our services.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.6

Ability to understand your organization's needs

(7)
3.9

Timely and complete response to product questions

(7)
3.4

Pricing and contract flexibility (pricing and terms)

(7)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.3

How long did your deployment take?

12 months or more

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.2

Ease of integration using standard APIs and tools

(5)
3.4

Quality and availability of end-user training

(6)
2.8

Ease of deployment

(7)
3.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.1

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(7)
2.9

Quality of technical support

(7)
3.1

Quality of peer user community

(7)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.6

Incident Management / Loss Event Capture and Analysis

(6)
3.7

Risk Mitigation Action Planning

(7)
3.9

KRI Monitoring/Reporting

(6)
3.3

Risk Quantification and Analytics

(6)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Analytics Team Leader

Application Lead

Business Analysts

Development/Integration

Functional Assessment

Analytics User

End User Support Manager

Executive Sponsor

User Training

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America

Asia/Pacific

Latin America