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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Oracle GRC, Other...

    Implementation was easy but more detail-oriented user training was required

    Overall Comment

    Third-party vendor performed the implementation but their business user training could have been more detail-oriented.

    What one piece of advice would you give other prospective customers?

    Include specific requirements for user training after implementation

    What do you like most about the product or service?

    Help our Internal Audit team to validate SOD compliance

    What do you dislike most about the product?

    Lack of ongoing support services

    What one thing do you wish the vendor did differently?

    Provide longer post-implementation support

    If you could start over, what would your organization do differently?

    Up-front request from vendor to provide more thorough user training


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

I’m unsure


Was the support package worth it?


Timeliness of vendor's response

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Business Analyst

Functional Assessment


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance & risk management


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place?

North America