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operational-risk-management servicenow All Markets > Operational Risk Management

ServiceNow

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): ServiceNow Governance Risk and Compliance (GRC)

    Customization was easy.

    Overall Comment

    Good support staff.

    What one piece of advice would you give other prospective customers?

    Check out reporting capabilities first.

    What do you like most about the product or service?

    Easy to use.

    What one thing do you wish the vendor did differently?

    Better dashboard reporting.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Incident Management / Loss Event Capture and Analysis

(1)
4.0

Risk Mitigation Action Planning

(1)
4.0

KRI Monitoring/Reporting

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics User

Functional Assessment

Technical Assessment


Why did you purchase the software or service?

Improve business process agility


What were the key factors that drove your decision?

Breadth of services


In which region(s) did your deployment take place? Multiple responses allowed.

North America