Gartner defines Outsourced Digital Workplace Services as the market for managed workplace services that deliver the services, tools, and capabilities to help organizations advance their digital workplace strategy. A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities. Although the digital workplace strategy itself cannot be outsourced, organizations can leverage service providers to deliver the transformation and manage the tools and capabilities necessary to transform the employee experience to make it more engaging and increase discretionary effort.
"TCS has been our go-to strategic partner with a strong customer focus"
No wonder why TCS has been a go-to vendor partner for most of the major corporations based in the far west. TCS has been a strategic partner who focuses on better customer experience with great quality service. Never had any issues with this partnership for the last 6-7 years
"Transparent and flexible partnership"
We have developed a strong partnership with Stefanini for the delivery of help desk services in a very complex, mission critical operational environment. The environment and business is very specific, so no "standard" solutions can be found. Stefanini invests a lot in a strong partnership, going great lengths to fully understand the business needs and deliver the matching capabilities, and has proven to be flexible and agile to quickly adapt to our changing needs.
"Great & trusted partner to work with, with solid service performance"
HCL is a very well trusted partner in our Technology Ecosystem. Great customer interaction, always flexible when its needed and super responsive to our challenges.
"Quest WiPro EUC - The BEST Team at Quest!"
The WiPro End User Computing (EUC) Team is the best team at Quest Diagnostics. They always answer the call, always stay on the calls no matter how long and have a very even keel about them. Often we are under tremendous pressure to fix many different issues. Very often, we are the first team blamed for breaking something, usually with no proof. The team calmly shows the rest of those on the team that it's not a patch, or something that we broke, because the team collectively has turned around EUC and produces very good patches, application packages and many more (see about the best team at Quest above). I enjoy working with each and every one of them and have become friends with some over the years. A strong leader in Kash Patel goes a very long way in keeping the team working as one big strong engine.
"Business focussed managed workplace solution."
We required a solution that came from a vendor who understood our business drivers and that is what we got with Fujitsu. The solution was designed to fit our specific circumstances and that customisation was vital to the overall success.
"Exceptional IT Services Delivered"
NTT Data has collaborated with us in setting up a next gen forward looking IT Services model which is continuously improving. The NTTData IT leadership has been strategic in intent to ensure that we've a service delivery model which captures the best in class while staying absolutely spot on in execution to delivery on tactical goals. Execution capabilities are top notch in every aspect.
"Very reliable partner for Digital Workplace Services with right commitment"
Well established relationship built on trust - flexible to react even to specific customer requirements, exceptionally well information exchange on management level
"Quality reliable service throughout the contract"
The litmus test of our experience with Ricoh is in how little effort has had to go into the contract management. After the initial rollout things have simply worked and our efforts can be focused elsewhere, which is exactly what you want.
"Partnership in delivering successful outcomes"
TEKsystems partnered with us in a co-managed service engagement to successfully deliver our Epic end user device program (which consisted of equipment Inventory/Assessment, Device Deployment, Technical Dress Rehearsal, and Go-live tech support). We had great experiences throughout each phase of the engagement; beginning with our contract negotiations, project coordination and oversight, service delivery, and wrapping up with a timely completion. As with any large scale project we faced some challenges, but TEKsystems remained responsive to our concerns, and committed to the necessary course corrections to deliver on our successful project outcomes. They were partners in our Epic EUD success.
"Accenture ODWS keeps your business working 24/7"
Accenture OD provided a well trained and highly equipped IT group to supplement ours. They handle after-hours support as well as some of our higher priority projects that require more effort than our on-site team can commit to.
"Exceeds our expectations!"
The CompuCom partnership has allowed our resources to focus on new initiatives to move our organization forward. The daily operational technology support they provide exceeds the service level goals required to eliminate and reduce interrupts to productivity.
"Excellent service, excellent communication, excellent results!"
Insight is easy to work with and quick to respond any/all requests. The level of service provided is on par with what is expected from internal staff. Their assistance allows our staff to focus on higher priorities which has allowed our team to hit goals set forth by leadership.
"No brainier for outsourcing your Service Desk."
I have implemented the Long View Systems Service Desk at the last 2 companies I have worked for. Our relationship has spanned almost a decade now. I have had huge success with their service at both companies. Our service delivery has gotten better, our overall cost has gone down and outsourcing these tasks has given my internal teams the opportunity to focus on more value-add services. Their service desk operation is well run, well trained and flexible to our needs.
"High calibre technology company who truly partners with their customers to achieve success"
High caliber resources, especially in the technical/engineering space. Infosys truly want to partner with their customer to deliver joint and successful outcomes. More so in my engagement with Infosys there were many scenarios where they went above and beyond and in the spirit of working together to forge a strong relationship and to achieve highly successful outcomes.
"Review of Getronics Managed Workplace Services"
A critical supplier for us, who provides a good, stable Managed Workplace Service. Willing to go the extra mile to accommodate us when looking for support and has a good and knowledgeable team on board. On site and remote support staff went over and above at the start of the Covid pandemic to ensure all our staff had the capability to work from home, the supplier was key in making this happen. We currently enjoy the highest Customer Satisfaction rate we've ever had with any supplier of these type of services. Really does feel as though its part of your own embedded IT department and strives to achieve this, focussing on the actual customer experience. Always willing to accommodate our requests for additional ad-hoc services (where possible) or find solutions for us. The size of the organisation is a good fit for us, this means we are an important customer and are able to influence how services and support is provided.