Jan 10, 2017
Support could have been better
Dec 9, 2016
hard to get buy in from users to do their own procurement
Dec 7, 2016
Ariba lifecycle to solve a service request can be upto 121 days after they agree or acknowledge this is an issue. Also Ariba did not turn out to be a business owned application with little IT support as the integration was not mature.
Dec 7, 2016
Ariba offer very robust out of the box features that will cover the end-to-end P2P cycle. However, any customization to the product will cause a lot of up-keeps and customizations may fail/break when new releases came out. Therefore, I would suggest organizations / Ariba clients to stay with the suggested best practices and out of the box features to avoid maintenance nightmares.
Dec 6, 2016
Ariba was not as tightly aligned with SAP ECC as marketed. We were telling SAP how to do more complex integrations and providing specs for them to work against, on functions that we felt should be basic and already in place. SAP worked with us to create the interfaces, but it greatly slowed the timing of the project.
Nov 21, 2016
I found the product way over-built and the application implementation more than it needed to be.
Sep 20, 2016
The Product is quite broad and feature rich. However, initial implementation requires a lot of effort to ensure that the organization is setting the product up for its specific use.
Sep 19, 2016
Overall experience was rocky at the start and through collaboration and partnership with senior leaders, we were able to turn the implementation around for a successful engagement.
Sep 19, 2016
Both vendor and client learning together.
May 16, 2016
Generally, the Ariba P2P suite (on demand) is meeting our needs. The interface is much more user-friendly when compared to the other more established on-prem ERP systems. It works very well for widget buying using catalogs, etc. The contract invoicing functionality is just okay. It requires quite a bit more thought and skill when implementing on a large scale. Ariba has not been much help in that regard. A major drawback of the Ariba system and model is the fees charged to suppliers. In the years that we have used the product they have changed the supplier pricing model multiple times. This always leads to mass confusion with our large supplier base and many complaints. More and more suppliers are outright refusing to cover it or insisting that they will simply charge back the fees.