Loading product reviews...

procure-to-pay-suites-for-indirect-procurement ariba All Markets > Procure-to-Pay Suites

Ariba (SAP)

3.3 out of 5.0 (6 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Ariba (SAP) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Ariba Procure-to-Pay

    Implementation was harder than it needed to be

    Overall Comment

    I found the product way over-built and the application implementation more than it needed to be.

    What one piece of advice would you give other prospective customers?

    Pick a different product

    What do you like most about the product or service?

    the cost

    What do you dislike most about the product?

    how big it was

    What one thing do you wish the vendor did differently?

    more communication

    If you could start over, what would your organization do differently?

    Different Product


  • 4 out of 5.0, Reviewed

    Product(s): Ariba Procure-to-Pay,Other...

    Config of Organization's use is critical during implementation

    Overall Comment

    The Product is quite broad and feature rich. However, initial implementation requires a lot of effort to ensure that the organization is setting the product up for its specific use.

    What one piece of advice would you give other prospective customers?

    The platform generates revenue through all members of the network. some vendors are not easy to convince to use the product due to the costs. Build this concept into the implementation strategy and negotiations of the contracts.

    What do you like most about the product or service?

    Automation and a standard process to Payment on contracts. the system also provides a record of "Truth" around invoice submission to help support volume discount reconciliations.

    What do you dislike most about the product?

    the report options are not simple as you will need an expert in understanding the data and locations of the data elements you are looking to report on. During our set, a Data dictionary was not created to help us through this issue.

    What one thing do you wish the vendor did differently?

    Though the platform is broad in customizations and features, the UI is not intuitive. since this is a self-service platform it is critical that the UI is simple for a good UX.

    If you could start over, what would your organization do differently?

    If we knew the pitfalls of phased implementation we would probably have spent the additional time and funding to configure the product in whole.

    Service & support - overall comment

    We have a support package but are not sure in the value of the package.


  • 3 out of 5.0, Reviewed

    Product(s): Ariba Procure-to-Pay

    Product is intuitive and has great potential to explore various business configurations.

    Overall Comment

    Overall experience was rocky at the start and through collaboration and partnership with senior leaders, we were able to turn the implementation around for a successful engagement.

    What one piece of advice would you give other prospective customers?

    Procure the suite of sofware but plan implementation in a phase approach by educating Ariba on your business processes.

    What do you like most about the product or service?

    Product is very intuitive and configurable!

    What do you dislike most about the product?

    SIM is not the best module!

    What one thing do you wish the vendor did differently?

    Not oversell the ROI as a cloud solution with immediate results!

    If you could start over, what would your organization do differently?

    We procured the entire P2P suite of software. If we started over, we would implement the various modules in a different sequential order.

    Product capabilities - overall comment

    Very intuitive and configurable

    Service & support - overall comment

    Good


  • 3 out of 5.0, Reviewed

    Product(s): Ariba Procure-to-Pay

    Understand that desired functionalities may not be attainable with any COTs SaaS solution.

    Overall Comment

    Both vendor and client learning together.

    What one piece of advice would you give other prospective customers?

    Not to get mesmerized by the sales materials. Sales usually would underestimate the complexities of the solution they are marketing.

    What do you like most about the product or service?

    Innovative, in with the times, making life easier for everyone

    What do you dislike most about the product?

    Not necessarily about the product or service. It is more of adoption.

    What one thing do you wish the vendor did differently?

    Bring forth entire team together in the discussions - sales, implementation, support, product groups for the entire acquisition cycle. Rather than having a siloed approach. After sales, implementation team comes in, then turns over to support etc.

    If you could start over, what would your organization do differently?

    More heads than one in planning and strategizing.

    Service & support - overall comment

    Not consistent.


  • 3 out of 5.0, Reviewed

    Product(s): Ariba Procure-to-Pay

    Best of the P2P offerings that I have seen, but not without its issues

    Overall Comment

    Generally, the Ariba P2P suite (on demand) is meeting our needs. The interface is much more user-friendly when compared to the other more established on-prem ERP systems. It works very well for widget buying using catalogs, etc. The contract invoicing functionality is just okay. It requires quite a bit more thought and skill when implementing on a large scale. Ariba has not been much help in that regard. A major drawback of the Ariba system and model is the fees charged to suppliers. In the years that we have used the product they have changed the supplier pricing model multiple times. This always leads to mass confusion with our large supplier base and many complaints. More and more suppliers are outright refusing to cover it or insisting that they will simply charge back the fees.

    What one piece of advice would you give other prospective customers?

    Look at all options. Many of the best in breed suppliers run circles around the traditional enterprise ERP providers when it comes to functionality and cost.

    What do you like most about the product or service?

    User interface. Catalog and widget buying works flawlessly and intuitively.

    What do you dislike most about the product?

    Services procurement (contract invoicing/blanket purchase orders) is limited or cost prohibitive (supplier fees) for many common situations in our industry. Like most organizations, this is the largest bucket of spend for us.

    What one thing do you wish the vendor did differently?

    Supplier funded model for Ariba network is a major detraction.

    If you could start over, what would your organization do differently?

    I would have spent more time and development around our services procurement and contract invoicing. There really needs to be a solid understanding across all key executives and lines of business leaders with regards to what the system can do, why it's important to them and the controls it can bring vs. "invoice only" transactions.

    Service & support - overall comment

    Standard Ariba support has been proven to be worthless. If you are new to their products then paying for "premium support" is a requirement.

    Integration & Deployment - Overall comment

    Were it not for us hiring a third party it would have been a failure. There is no chance Ariba could have executed our implementation on its own.


  • 2 out of 5.0, Reviewed

    Product(s): Ariba Procure-to-Pay

    App is easy to use & straighforward but does not keep up with needs of the business.

    Overall Comment

    Pricing model is inhibitive to spending growth. Cannot "self configure". Adoption by and enablement of suppliers is like "swimming upstream".

    What one piece of advice would you give other prospective customers?

    Fully vet the tools at your disposal. What are the boundaries for growth & agility.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Cannot self configure.

    What one thing do you wish the vendor did differently?

    Did not charge the suppliers to participate!

    If you could start over, what would your organization do differently?

    Re-installed from scratch. Issued an RFP. Changed the pricing cap.

    Product capabilities - overall comment

    Product has lots of capabilities but suppliers are not willing to adopt.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.3

Ability to understand your organization's needs

(6)
2.8

Timely and complete response to product questions

(6)
3.3

Pricing and contract flexibility (pricing and terms)

(6)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.2

How long did your deployment take?

9 - 12 months (<12)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.6

Ease of integration using standard APIs and tools

(5)
3.0

Quality and availability of end-user training

(6)
3.3

Ease of deployment

(6)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.2

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(6)
3.3

Quality of technical support

(6)
3.5

Quality of peer user community

(5)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa