4 out of 5.0, Reviewed Sep 20, 2016
The Product is quite broad and feature rich. However, initial implementation requires a lot of effort to ensure that the organization is setting the product up for its specific use.
The platform generates revenue through all members of the network. some vendors are not easy to convince to use the product due to the costs. Build this concept into the implementation strategy and negotiations of the contracts.
Automation and a standard process to Payment on contracts. the system also provides a record of "Truth" around invoice submission to help support volume discount reconciliations.
the report options are not simple as you will need an expert in understanding the data and locations of the data elements you are looking to report on. During our set, a Data dictionary was not created to help us through this issue.
Though the platform is broad in customizations and features, the UI is not intuitive. since this is a self-service platform it is critical that the UI is simple for a good UX.
If we knew the pitfalls of phased implementation we would probably have spent the additional time and funding to configure the product in whole.
We have a support package but are not sure in the value of the package.
3 out of 5.0, Reviewed Sep 19, 2016
Both vendor and client learning together.
Not to get mesmerized by the sales materials. Sales usually would underestimate the complexities of the solution they are marketing.
Innovative, in with the times, making life easier for everyone
Not necessarily about the product or service. It is more of adoption.
Bring forth entire team together in the discussions - sales, implementation, support, product groups for the entire acquisition cycle. Rather than having a siloed approach. After sales, implementation team comes in, then turns over to support etc.
More heads than one in planning and strategizing.
3 out of 5.0, Reviewed May 16, 2016
Generally, the Ariba P2P suite (on demand) is meeting our needs. The interface is much more user-friendly when compared to the other more established on-prem ERP systems. It works very well for widget buying using catalogs, etc. The contract invoicing functionality is just okay. It requires quite a bit more thought and skill when implementing on a large scale. Ariba has not been much help in that regard. A major drawback of the Ariba system and model is the fees charged to suppliers. In the years that we have used the product they have changed the supplier pricing model multiple times. This always leads to mass confusion with our large supplier base and many complaints. More and more suppliers are outright refusing to cover it or insisting that they will simply charge back the fees.
Look at all options. Many of the best in breed suppliers run circles around the traditional enterprise ERP providers when it comes to functionality and cost.
User interface. Catalog and widget buying works flawlessly and intuitively.
Services procurement (contract invoicing/blanket purchase orders) is limited or cost prohibitive (supplier fees) for many common situations in our industry. Like most organizations, this is the largest bucket of spend for us.
Supplier funded model for Ariba network is a major detraction.
I would have spent more time and development around our services procurement and contract invoicing. There really needs to be a solid understanding across all key executives and lines of business leaders with regards to what the system can do, why it's important to them and the controls it can bring vs. "invoice only" transactions.
Standard Ariba support has been proven to be worthless. If you are new to their products then paying for "premium support" is a requirement.
Were it not for us hiring a third party it would have been a failure. There is no chance Ariba could have executed our implementation on its own.
2 out of 5.0, Reviewed Feb 18, 2016
Pricing model is inhibitive to spending growth. Cannot "self configure". Adoption by and enablement of suppliers is like "swimming upstream".
Fully vet the tools at your disposal. What are the boundaries for growth & agility.
Ease of use.
Cannot self configure.
Did not charge the suppliers to participate!
Re-installed from scratch. Issued an RFP. Changed the pricing cap.
Product has lots of capabilities but suppliers are not willing to adopt.