4 out of 5.0, Reviewed May 25, 2016
Solution is great - end users like the ease, IT likes that it's in the cloud and finance likes it's paperless and has a great audit trail. Support is lacking.
Take time up front to review needs and what you want to show on each and every screen.
It can be accessed anywhere/anytime. It's paperless and has a great audit trail.
Support is lacking.
Have US based support.
I would have a Project Manager from my company. I was the lead finance person and also PM and that didn't work well.
Support has been an on-going challenge. There have been improvements made lately and I do feel the company recognizes this, and is making a change.
Overall we got the job done. Had a few hiccups along the way as 2 PMs at Basware changed roles.