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procure-to-pay-suites-for-indirect-procurement capgemini-ibx All Markets > Procure-to-Pay Suites

Capgemini IBX

3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Capgemini IBX but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IBX Purchase-to-Pay, Other...

    Good technology partner but technical support can be improved

    Overall Comment

    Good: Are considered a partner, willing to listen to input for future development, reach out to get input for new development activities. Sees themselves as an innovative company is prioritorized by us. Can be improved: Technical support from service desk, some solutions can be optimized, e.g. Procurement Intelligence.

    What one piece of advice would you give other prospective customers?

    Invest in time to partner up.

    What do you like most about the product or service?

    Simple and non-complex solution to get started on. Easy to work with but can be complex if needed.

    What do you dislike most about the product?

    To few self-service possibilities. Also, right now the solution is depended on SAP SRM which is not userfriendly. We can hope that this will be worked on in the near future.

    What one thing do you wish the vendor did differently?

    The setup around the service desk should be redesigned would be more direct between customer and the service agent assigned to the ticket.

    If you could start over, what would your organization do differently?

    We would have gotten more involved from an earlier stage in order to develop the partnership. After interal procure-2-pay optimization project the partnership focus was increased.

    Service & support - overall comment

    The low rating is due to the service desk.


  • 2 out of 5.0, Reviewed

    Product(s): IBX Content Workbench, IBX Purchase-to-Pay

    Implementation was not easy, integrating with SAP P2P.

    Overall Comment

    Integration with SAP SRM module was challenging, compounded with using a 3rd party services provider lack of expertise.

    What one piece of advice would you give other prospective customers?

    Look at existing suppliers within the provider's supplier database when picking a solution, as it make catalog integration easier. Have catalog to P2P end-to-end single solution.

    What do you dislike most about the product?

    Unecessary complexity introduced by vendor in on-boarding new catalog vendors. Manual process of uploading vendor meta-data into IBX.

    What one thing do you wish the vendor did differently?

    US-based support resources rather than EU-based.

    If you could start over, what would your organization do differently?

    Pick a more mature provider and have better project management.,


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.5

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
1.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
3.5

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America

Asia/Pacific