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procure-to-pay-suites-for-indirect-procurement capgemini-ibx All Markets > Procure-to-Pay Suites

Capgemini IBX

2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): IBX Content Workbench- Do Not Use

    Implementation was not easy, integrating with SAP P2P.

    Overall Comment

    Integration with SAP SRM module was challenging, compounded with using a 3rd party services provider lack of expertise.

    What one piece of advice would you give other prospective customers?

    Look at existing suppliers within the provider's supplier database when picking a solution, as it make catalog integration easier. Have catalog to P2P end-to-end single solution.

    What do you dislike most about the product?

    Unecessary complexity introduced by vendor in on-boarding new catalog vendors. Manual process of uploading vendor meta-data into IBX.

    What one thing do you wish the vendor did differently?

    US-based support resources rather than EU-based.

    If you could start over, what would your organization do differently?

    Pick a more mature provider and have better project management.,


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
3.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
1.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Quality and availability of end-user training

(1)
1.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America