3 out of 5.0, Reviewed Oct 18, 2016
We have been implementing coupa for the past 18 months and have completed 7 locations around the world. Unfortunately, we are still looking for a version of the system that works. We began with version 14 which was plagued with bugs and issues. We migrated up the 14.x path and into the 15.x path with continuing bugs and issues. As we told Gartner analyst, Debbie, we have yet to find a version of the system that is bug free and works. Coupa has provided us with a "90 day get healthy plan" and team that is simply checking our configuration and technical environment, and evaluating our bugs. After 45 days, coupa concluded the issue was their software and suggested moving to version 16.x. We have upgraded twice a month for the past 12 months and still have significant issues. The conclusion will be for us to park on a version and accept its issues and flaws. I believe we will never have a version of the system that fulfills all our needs and will either settle for 80% of the capability we need and manual workarounds for the 20% or move to another product
Evaluate your requirements based on business need and select the version of coupa's solution that gets you closest. And stay on it (never upgrade)
provides a variety of services and functions that fulfills most of our functional needs. The system has all the basic functions and features (if they only worked)
We cannot get the system (SaaS based) to work. It provides the basic functionality but every upgrade requires us to create another, and different, workaround. They fix one thing and break another. The solution is always to continue to upgrade which creates the same issues over and over.
Fix their software development, testing and implementation processes.
We should have evaluated our requirements based on what we really need versus what we can work around. That way we could stay on the version of the system that provides the greatest coverage of our requirements and define manual workarounds for the less significant functions. The other lesson learned was that we should not have gotten on the twice a month upgrade path that fixes a number of issues but provides a new set of problems / bugs. We should have selected the version of the system that provides the basic capability and just stayed on it. The updates have been big wastes of time, energy and change management pains for our users around the globe
The answer to every question is to upgrade to the next version which is also flawed (and the answer is again upgrade). The support is decent but the assumption each time and issue is that it is our environement. A week or two later, they conclude it is their software.
4 out of 5.0, Reviewed Oct 17, 2016
- Software has good capabilities - stable - user friendly
take more time for change management and training
assist in better control of adoption
spend more time on design and change management
good support from the 3rd partiy and software provider
4 out of 5.0, Reviewed Oct 17, 2016
Overall implementation (conversion from SAP (Hubwoo)) went well. Challenges for Coupa to adapt to large organizations. KPMG was our integrator and worked well with our team. We hit our targets for deployment.
Challenge the pricing model. It is orthogonal to SAP and your value depends on your strategy.
UI is great. Smooth and efficient. I like their delivery model (generally) and pace of development.
They need to adapt to a large organization like ours a little more quickly. Help us work thru the deployements and multiple changes.
LIstened to our requirements during the sales process
More due diligence around handling of non-PO invoices. That is a large part of our organization and coupa traditionally has not been built to handle it. We are working with them now on their roadmap but it has been challenging.
Sometimes timely. Sometimes not. Bit of a mixed bag at this point. Lots of staff turnover makes it hard to establish consistent handovers.
5 out of 5.0, Reviewed Sep 20, 2016
Coupa is a tech-forward, built-in-the-cloud company with a focus on customer satisfaction. Had a great experience with them.
Ditch legacy procurement solutions and simplify your eprocurement process.
incredibly intuitive UI.
Reporting functionality is very buggy and not as intuitive as the rest of the solution.
Work on internal processes outside of the vendors control.
Didn't need to use service/support since the application was cloud based and incredibly intuitive. And we were rolling out the application to a new acquisition.
3 out of 5.0, Reviewed Jun 2, 2016
Coupa software is very useful for new technology and hardware procurements, however, the reporting could be enhanced.
Get the Coupa software with reporting and analytics.
Ease of entering the details for procurement.
Workflow and reporting features.
Enhance the workflow that gives more flexibility.
Negotiate and get the Coupa licenses along with the reporting and analytics module. At present the reporting is not user friendly and not appealing.
It is a SaaS. Only the single signon was part of the integration.
5 out of 5.0, Reviewed Mar 15, 2016
Really good UI, Good configuration ability, Good Approval chain logic, Decent Workflow
We started slow with implemention. Also did not get in the masterdata (items,suppliers). if you have good data please start with that.
Ease of Use, Core functionality, ability to deploy components of it so we can scale as needed.
If I have to pick Integration connectors are limited.
Little better release management, Looks like the new release management has fixed the issue
Work on getting masterdata in to the system.
Good Req to Approval. Approval to Order. looks to have good GL break down, automation and integration ability to ERP
Good support system. Very responsive analysts
We are using flat file integrations. Some of the integration issues could be documented better. Overall it was good integrations.