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procure-to-pay-suites-for-indirect-procurement coupa All Markets > Procure-to-Pay Suites

Coupa

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Coupa but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Coupa serves the ultimate purpose of procurement with glitches in reporting

    Overall Comment

    Coupa software is very useful for new technology and hardware procurements, however, the reporting could be enhanced.

    What one piece of advice would you give other prospective customers?

    Get the Coupa software with reporting and analytics.

    What do you like most about the product or service?

    Ease of entering the details for procurement.

    What do you dislike most about the product?

    Workflow and reporting features.

    What one thing do you wish the vendor did differently?

    Enhance the workflow that gives more flexibility.

    If you could start over, what would your organization do differently?

    Negotiate and get the Coupa licenses along with the reporting and analytics module. At present the reporting is not user friendly and not appealing.

    Integration & Deployment - Overall comment

    It is a SaaS. Only the single signon was part of the integration.


  • 5 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Implementation and Adoption was easy

    Overall Comment

    Really good UI, Good configuration ability, Good Approval chain logic, Decent Workflow

    What one piece of advice would you give other prospective customers?

    We started slow with implemention. Also did not get in the masterdata (items,suppliers). if you have good data please start with that.

    What do you like most about the product or service?

    Ease of Use, Core functionality, ability to deploy components of it so we can scale as needed.

    What do you dislike most about the product?

    If I have to pick Integration connectors are limited.

    What one thing do you wish the vendor did differently?

    Little better release management, Looks like the new release management has fixed the issue

    If you could start over, what would your organization do differently?

    Work on getting masterdata in to the system.

    Product capabilities - overall comment

    Good Req to Approval. Approval to Order. looks to have good GL break down, automation and integration ability to ERP

    Service & support - overall comment

    Good support system. Very responsive analysts

    Integration & Deployment - Overall comment

    We are using flat file integrations. Some of the integration issues could be documented better. Overall it was good integrations.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America