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Coupa

3.9 out of 5.0 (7 ratings)

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We have aggregated ratings data on Coupa but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    User-friendly product but more maturity expected for integration to backend systems

    Overall Comment

    Coupa has a user friendly platform and integrates with back end systems like SAP ECC. But it does not allow for more complex integrations with the back end system because of limited customizeability or development of additional integration objects. It relies heavily on integration files and does not allow for calling objects to transform information so that it can be manipulated before sending to SAP and vice-versa. It also does not manage post-purchasing processes like returns or replacements well if you don't have the Inventory Management module.

    What one piece of advice would you give other prospective customers?

    Determine if your P2P needs are simple vs complex, particularly in how you process back-end processes (receipts, invoicing).

    What do you like most about the product or service?

    User interface Simplicity of presentation

    What do you dislike most about the product?

    Technical support has some things to be desired; would do better if issues were resolved more quickly. SLAs seem to be non-existent.

    What one thing do you wish the vendor did differently?

    Better product integration to backend systems/real time More customizeability Ability to call webservices to process data

    If you could start over, what would your organization do differently?

    The decision was made by business users who placed a premium on user interface rather than robust functionality that handles end-to-end processes in Procure to Pay. I would implement a Personas frontend in SAP with workflow and Fiori.


  • 3 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Upgrade issues and the 80/20 rule

    Overall Comment

    We have been implementing coupa for the past 18 months and have completed 7 locations around the world. Unfortunately, we are still looking for a version of the system that works. We began with version 14 which was plagued with bugs and issues. We migrated up the 14.x path and into the 15.x path with continuing bugs and issues. As we told Gartner analyst, Debbie, we have yet to find a version of the system that is bug free and works. Coupa has provided us with a "90 day get healthy plan" and team that is simply checking our configuration and technical environment, and evaluating our bugs. After 45 days, coupa concluded the issue was their software and suggested moving to version 16.x. We have upgraded twice a month for the past 12 months and still have significant issues. The conclusion will be for us to park on a version and accept its issues and flaws. I believe we will never have a version of the system that fulfills all our needs and will either settle for 80% of the capability we need and manual workarounds for the 20% or move to another product

    What one piece of advice would you give other prospective customers?

    Evaluate your requirements based on business need and select the version of coupa's solution that gets you closest. And stay on it (never upgrade)

    What do you like most about the product or service?

    provides a variety of services and functions that fulfills most of our functional needs. The system has all the basic functions and features (if they only worked)

    What do you dislike most about the product?

    We cannot get the system (SaaS based) to work. It provides the basic functionality but every upgrade requires us to create another, and different, workaround. They fix one thing and break another. The solution is always to continue to upgrade which creates the same issues over and over.

    What one thing do you wish the vendor did differently?

    Fix their software development, testing and implementation processes.

    If you could start over, what would your organization do differently?

    We should have evaluated our requirements based on what we really need versus what we can work around. That way we could stay on the version of the system that provides the greatest coverage of our requirements and define manual workarounds for the less significant functions. The other lesson learned was that we should not have gotten on the twice a month upgrade path that fixes a number of issues but provides a new set of problems / bugs. We should have selected the version of the system that provides the basic capability and just stayed on it. The updates have been big wastes of time, energy and change management pains for our users around the globe

    Service & support - overall comment

    The answer to every question is to upgrade to the next version which is also flawed (and the answer is again upgrade). The support is decent but the assumption each time and issue is that it is our environement. A week or two later, they conclude it is their software.


  • 4 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Implementation was successful because the software was fairly user friendly

    Overall Comment

    - Software has good capabilities - stable - user friendly

    What one piece of advice would you give other prospective customers?

    take more time for change management and training

    What do you like most about the product or service?

    user friendliness

    What do you dislike most about the product?

    nothing significant

    What one thing do you wish the vendor did differently?

    assist in better control of adoption

    If you could start over, what would your organization do differently?

    spend more time on design and change management

    Service & support - overall comment

    good support from the 3rd partiy and software provider


  • 4 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Replaced Hubwoo With Coupa

    Overall Comment

    Overall implementation (conversion from SAP (Hubwoo)) went well. Challenges for Coupa to adapt to large organizations. KPMG was our integrator and worked well with our team. We hit our targets for deployment.

    What one piece of advice would you give other prospective customers?

    Challenge the pricing model. It is orthogonal to SAP and your value depends on your strategy.

    What do you like most about the product or service?

    UI is great. Smooth and efficient. I like their delivery model (generally) and pace of development.

    What do you dislike most about the product?

    They need to adapt to a large organization like ours a little more quickly. Help us work thru the deployements and multiple changes.

    What one thing do you wish the vendor did differently?

    LIstened to our requirements during the sales process

    If you could start over, what would your organization do differently?

    More due diligence around handling of non-PO invoices. That is a large part of our organization and coupa traditionally has not been built to handle it. We are working with them now on their roadmap but it has been challenging.

    Service & support - overall comment

    Sometimes timely. Sometimes not. Bit of a mixed bag at this point. Lots of staff turnover makes it hard to establish consistent handovers.


  • 5 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Seamless cloud implementation, ease of use drove a great user experience.

    Overall Comment

    Coupa is a tech-forward, built-in-the-cloud company with a focus on customer satisfaction. Had a great experience with them.

    What one piece of advice would you give other prospective customers?

    Ditch legacy procurement solutions and simplify your eprocurement process.

    What do you like most about the product or service?

    incredibly intuitive UI.

    What do you dislike most about the product?

    Reporting functionality is very buggy and not as intuitive as the rest of the solution.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Work on internal processes outside of the vendors control.

    Service & support - overall comment

    Didn't need to use service/support since the application was cloud based and incredibly intuitive. And we were rolling out the application to a new acquisition.


  • 3 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Coupa serves the ultimate purpose of procurement with glitches in reporting

    Overall Comment

    Coupa software is very useful for new technology and hardware procurements, however, the reporting could be enhanced.

    What one piece of advice would you give other prospective customers?

    Get the Coupa software with reporting and analytics.

    What do you like most about the product or service?

    Ease of entering the details for procurement.

    What do you dislike most about the product?

    Workflow and reporting features.

    What one thing do you wish the vendor did differently?

    Enhance the workflow that gives more flexibility.

    If you could start over, what would your organization do differently?

    Negotiate and get the Coupa licenses along with the reporting and analytics module. At present the reporting is not user friendly and not appealing.

    Integration & Deployment - Overall comment

    It is a SaaS. Only the single signon was part of the integration.


  • 5 out of 5.0, Reviewed

    Product(s): Coupa Procure-to-Pay

    Implementation and Adoption was easy

    Overall Comment

    Really good UI, Good configuration ability, Good Approval chain logic, Decent Workflow

    What one piece of advice would you give other prospective customers?

    We started slow with implemention. Also did not get in the masterdata (items,suppliers). if you have good data please start with that.

    What do you like most about the product or service?

    Ease of Use, Core functionality, ability to deploy components of it so we can scale as needed.

    What do you dislike most about the product?

    If I have to pick Integration connectors are limited.

    What one thing do you wish the vendor did differently?

    Little better release management, Looks like the new release management has fixed the issue

    If you could start over, what would your organization do differently?

    Work on getting masterdata in to the system.

    Product capabilities - overall comment

    Good Req to Approval. Approval to Order. looks to have good GL break down, automation and integration ability to ERP

    Service & support - overall comment

    Good support system. Very responsive analysts

    Integration & Deployment - Overall comment

    We are using flat file integrations. Some of the integration issues could be documented better. Overall it was good integrations.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.0

Ability to understand your organization's needs

(7)
3.9

Timely and complete response to product questions

(7)
3.9

Pricing and contract flexibility (pricing and terms)

(7)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.2

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(6)
3.7

Ease of deployment

(7)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
3.3

Quality of technical support

(7)
3.4

Quality of peer user community

(6)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.9
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

APAC

Asia/Pacific

EMEA