3.7 out of 5 (10 Ratings)

10 Verified Reviews

Coupa Procure-to-Pay

Implementation easy, wish dashboard/ reporting provided stronger data metric view

Implementation was easy, bugs in the system (interfaces with SAP) are quickly addressed. Finding more gaps in our internal processes that are now shoring up due to implementation of software. Puts owness in employees hands versus relying on solely Vendor Manager or simliar role.

Coupa Procure-to-Pay

Implementation takes a long time across the silos in the company. No PO no Pay policy.

Overall the software works well for requisitioning and approval workflow. Weaker in customization to our needs.

Coupa Procure-to-Pay

Coupa should not be tighly integrated with ERP systems.

The product is not as mature as we were led to believe during our due diligence. Although deployed as prescribed for tight ERP transactional intergation, it has been problematic from day one resulting in high support cost with disruptions at each Coupa upgrade. Coupa has not been overly responsive to resolve issues or offer suggestions on how we can improve the deployment model.

Coupa Procure-to-Pay

User-friendly product but more maturity expected for integration to backend systems

Coupa has a user friendly platform and integrates with back end systems like SAP ECC. But it does not allow for more complex integrations with the back end system because of limited customizeability or development of additional integration objects. It relies heavily on integration files and does not allow for calling objects to transform information so that it can be manipulated before sending to SAP and vice-versa. It also does not manage post-purchasing processes like returns or replacements well if you don't have the Inventory Management module.

Coupa Procure-to-Pay

Upgrade issues and the 80/20 rule

We have been implementing coupa for the past 18 months and have completed 7 locations around the world. Unfortunately, we are still looking for a version of the system that works. We began with version 14 which was plagued with bugs and issues. We migrated up the 14.x path and into the 15.x path with continuing bugs and issues. As we told Gartner analyst, Debbie, we have yet to find a version of the system that is bug free and works. Coupa has provided us with a "90 day get healthy plan" and team that is simply checking our configuration and technical environment, and evaluating our bugs. After 45 days, coupa concluded the issue was their software and suggested moving to version 16.x. We have upgraded twice a month for the past 12 months and still have significant issues. The conclusion will be for us to park on a version and accept its issues and flaws. I believe we will never have a version of the system that fulfills all our needs and will either settle for 80% of the capability we need and manual workarounds for the 20% or move to another product

Coupa Procure-to-Pay

Implementation was successful because the software was fairly user friendly

- Software has good capabilities - stable - user friendly

Coupa Procure-to-Pay

Replaced Hubwoo With Coupa

Overall implementation (conversion from SAP (Hubwoo)) went well. Challenges for Coupa to adapt to large organizations. KPMG was our integrator and worked well with our team. We hit our targets for deployment.

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Coupa Procure-to-Pay

Seamless cloud implementation, ease of use drove a great user experience.

Coupa is a tech-forward, built-in-the-cloud company with a focus on customer satisfaction. Had a great experience with them.

Coupa Procure-to-Pay

Coupa serves the ultimate purpose of procurement with glitches in reporting

Coupa software is very useful for new technology and hardware procurements, however, the reporting could be enhanced.

Coupa Procure-to-Pay

Implementation and Adoption was easy

Really good UI, Good configuration ability, Good Approval chain logic, Decent Workflow