3.8 out of 5 (12 Ratings)
Apr 18, 2017
Coupa customer service is a great experience. They are reachable and keep the end users informed about the latest product development. Support is proactive and they respond in timely manner. Few times you have to jum through multiple support represntetive but over all satisafction is good.
Feb 24, 2017
The software and the vendor have matured in the four years we have been a customer. Knowing what I know today, I would have still made the same decisions four years ago to purchase this software. Overall it has been a very good experience. With their rapid growth, there have been some quality gaps in support and product stability in new versions. There has never been a time where we were at a fail point in processor support. Mostly just annoyances that caused delays or workarounds. This is pretty common in the world of shared cloud application. They are better than most cloud vendors we deal with. The productivity increases in our AP department have been real and measurable. Each processor is about 4X more productive. Buyers are more productive, too. It has also sped up requisition and invoice approvals and provided excellent visibility into spend. It is easy to use and requires minimal user training for the average requisitioner. Implementation went well. Delays were encountered due to the integration with the ERP. Plan this part carefully. WE underestimated the effort and the testing.
Jan 24, 2017
Implementation was easy, bugs in the system (interfaces with SAP) are quickly addressed. Finding more gaps in our internal processes that are now shoring up due to implementation of software. Puts owness in employees hands versus relying on solely Vendor Manager or simliar role.
Dec 8, 2016
Overall the software works well for requisitioning and approval workflow. Weaker in customization to our needs.
Dec 7, 2016
The product is not as mature as we were led to believe during our due diligence. Although deployed as prescribed for tight ERP transactional intergation, it has been problematic from day one resulting in high support cost with disruptions at each Coupa upgrade. Coupa has not been overly responsive to resolve issues or offer suggestions on how we can improve the deployment model.
Nov 28, 2016
Coupa has a user friendly platform and integrates with back end systems like SAP ECC. But it does not allow for more complex integrations with the back end system because of limited customizeability or development of additional integration objects. It relies heavily on integration files and does not allow for calling objects to transform information so that it can be manipulated before sending to SAP and vice-versa. It also does not manage post-purchasing processes like returns or replacements well if you don't have the Inventory Management module.
Oct 18, 2016
We have been implementing coupa for the past 18 months and have completed 7 locations around the world. Unfortunately, we are still looking for a version of the system that works. We began with version 14 which was plagued with bugs and issues. We migrated up the 14.x path and into the 15.x path with continuing bugs and issues. As we told Gartner analyst, Debbie, we have yet to find a version of the system that is bug free and works. Coupa has provided us with a "90 day get healthy plan" and team that is simply checking our configuration and technical environment, and evaluating our bugs. After 45 days, coupa concluded the issue was their software and suggested moving to version 16.x. We have upgraded twice a month for the past 12 months and still have significant issues. The conclusion will be for us to park on a version and accept its issues and flaws. I believe we will never have a version of the system that fulfills all our needs and will either settle for 80% of the capability we need and manual workarounds for the 20% or move to another product
Oct 17, 2016
- Software has good capabilities - stable - user friendly
Oct 17, 2016
Overall implementation (conversion from SAP (Hubwoo)) went well. Challenges for Coupa to adapt to large organizations. KPMG was our integrator and worked well with our team. We hit our targets for deployment.
Sep 20, 2016
Coupa is a tech-forward, built-in-the-cloud company with a focus on customer satisfaction. Had a great experience with them.