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Determine

4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Determine but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Procure To Pay

    Satisfied

    Overall Comment

    We are satisfed because the vendor it's particularly present in the accompaniment during the project (Mainly AMOA). The solution meets our needs.

    What do you like most about the product or service?

    AMOA during the project, vision of the company. Ergonomics.

    If you could start over, what would your organization do differently?

    Transfer of the workload from AMOA to CP.

    Service & support - overall comment

    The tools of support is not erconomic and easy. I don't like your

    Integration & Deployment - Overall comment

    Good prest to AMOA and i think the CP it's too far during the project. Our need has been understood.


  • 5 out of 5.0, Reviewed

    Product(s): Procure To Pay

    Determine offerings is beyond adequate and relevant procure to pay and sourcing tools.

    Overall Comment

    Evaluated multiple spend analytical solutions from different set of vendors. Our decision to go with Determine was made based on tool functionalities, cost and vendor strong willingness to partner with us to make this experience successful. Determine spend analytical tool is very easy to use, intuitive, and provides better categorization than our previous tool and makes it easier to consolidate vendor families, corporate and subsidiary lines. The new tool enables us to better define category and vendor spend and leverage it in developing our sourcing strategies. The support and account teams are always there to help us if needed. What i like about Determine is that you are not buying a tool but an overall relationship. Highly recommend it.

    What one piece of advice would you give other prospective customers?

    Tools are enablers and not drivers. There are many options out in the market having a clear strategy and defined objectives on what you are trying to do in the procure to pay space will enable you to better determine the "right" tools to have. It is not about having too many tools but rather having the right ones. Each company is different; test them before to see which ones are more adequate to your organization. When purchasing a tool, remember than the service support and vendor relationship management are as important as the functionalities of a tool.

    Product capabilities - overall comment

    the tool we implemented is easy to use and intuitive and met our basic needs. it is by no means a big data that gives you deep insights about customer and vendor behavior.

    Service & support - overall comment

    very responsive and receptive to any criticism and feedback.

    Integration & Deployment - Overall comment

    it is cloud based so we had no need for any integration.


  • 5 out of 5.0, Reviewed

    Product(s): Procure To Pay

    Easy implementation with complete control and visibility of our spend.

    Overall Comment

    Determine was very willing to customize their P2P solution based on our company's unique needs and process flow. Their team came on site, listened, and took the time necessary to quickly provide us with an intuitive, streamlined solution that gave us complete control and visibility of our spend.

    What one piece of advice would you give other prospective customers?

    If you have never used a full-featured P2P suite before put some additional time upfront into the process flow of how you want the system to work. Determine's P2P solution provides a tremendous amount of flexibility on the flow of requisitions, PO's, and invoicing across the enterprise.

    What do you like most about the product or service?

    The flexibility of Determine's P2P solution is outstanding!

    If you could start over, what would your organization do differently?

    We would gather the information required by Determine (e.g. department structure, GL coding, user lists, approval rule structure, etc.) faster in order to speed implementation further. Once this information was provided implementation occurred very quickly!

    Integration & Deployment - Overall comment

    Deployment was fast! We were rolling out our test site within the first 30 days. Our remaining 25+ sites began using Determine's P2P solution 30 days after that.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.7

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa