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Oracle

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites,Oracle Procurement and Spend Analytics

    The product is costly to customize. Ongoing efforts required to keep product current.

    Overall Comment

    Oracle provided good documentation. The product is costly to customize.

    What one piece of advice would you give other prospective customers?

    Carefully chose an implementer.

    What do you like most about the product or service?

    Out of the box functionality and user defined configurations.

    What do you dislike most about the product?

    User configurations can break integrations without warning.

    What one thing do you wish the vendor did differently?

    Separate effort to implement the BI portion of the project.

    If you could start over, what would your organization do differently?

    Bring more options to the table, particularly cloud vendors.

    Service & support - overall comment

    You have to pay for these services!

    Integration & Deployment - Overall comment

    Oracle tends to oversell their integration capability.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites

    PeopleSoft FSCM rated 8 out of 10.

    Overall Comment

    The product is robust and meets most of our needs. For the remaining needs, it is extensible.

    What one piece of advice would you give other prospective customers?

    Explore all capabilities and evaluate equivalent Cloud options.

    If you could start over, what would your organization do differently?

    We would more thoroughly evaluate the new features of the product and explore adding those feature with the upgrade instead of waiting for the next opportune time.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
2.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
5.0

Ease of integration using standard APIs and tools

(2)
5.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
3.5

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America