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Oracle

3.8 out of 5.0 (11 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle E-Business Suite

    iExpense implementation was straight forward and easy to roll out, Mobile Fusion - not so

    Overall Comment

    Oracle was very supportive. Implementation was pretty straight forward and did not find any major bugs. We implemented iExpense and rolled it out to 20000+ employees. The Oracle Mobile Fusion has been short of a disaster as the MAF sw was not compatible with Xen Mobile for iOS apps. This has been put on hold till Citrix can address it.

    What one piece of advice would you give other prospective customers?

    Know what is certified and get development involved sooner than later

    What do you like most about the product or service?

    Oracle Financials is a pretty stable app and while adopting it , change management takes some time, a well planned training and support model can help pass over that hurdle.

    What one thing do you wish the vendor did differently?

    Oracle was upfront - wish we knew that Citrix followed the iOS standards

    If you could start over, what would your organization do differently?

    Not make the assumption that all SW is created equal and expect it to work on your platform.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle E-Business Suite

    Implementation went well, but left many custom applications in place.

    Overall Comment

    Implementation was overall good.

    What one piece of advice would you give other prospective customers?

    Don't lead business conversations with technology. Understand your business partners and what they're trying to do. Then add the technology.

    What do you like most about the product or service?

    It works. Not problematic at all.

    What do you dislike most about the product?

    Our relationship with Oracle essentially went flat. They've tried a number of business models to change their sales team and this latest round is focused on cloud vs on-premise.

    What one thing do you wish the vendor did differently?

    More responsive to support requests and enhancements.

    If you could start over, what would your organization do differently?

    Take the time to end-to-end sunset legacy custom applications and implement standard functionality for self service capabilities.

    Service & support - overall comment

    Response times take forever on service requests.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites

    Successful Vanilla (almost) Implementation Achieved

    Overall Comment

    We have successfully used PeopleSoft Financials and SCM for over 15 years. It meets our business needs and is easy to use.

    What one piece of advice would you give other prospective customers?

    Implement Vanilla!

    What do you like most about the product or service?

    Ease of use, meets our needs.

    What do you dislike most about the product?

    I can't think of anything.

    What one thing do you wish the vendor did differently?

    Understand the requirements because we are going to make sure you meet them!

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Overall support very good.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites

    Business process changes make adoption a challenge

    Overall Comment

    The software and implementation partners largely have delivered but changing business processes has continued to challenge. Moving from a legacy system to a more modern system exposed our shortcommings in training and change management. We also should have vetted requirements that dictated customizations and attempted to limit their impacts on upgrades.

    What one piece of advice would you give other prospective customers?

    Do not underestimate the negative impact you can have on a business process when delivering a "new" or "better" solution.

    What do you like most about the product or service?

    For us, moving away from a homegrown solution provides many benefits. We can rely on an external network of resources to help us maintain and build the software. We can retire our existing outdated system. And we can more easily integrate with bolt on automation software.

    What do you dislike most about the product?

    Customizations block upgrade paths and require maintenance.

    What one thing do you wish the vendor did differently?

    Provide more detailed insight into the impacts of customizations.

    If you could start over, what would your organization do differently?

    Train users upfront, during, and at the completion of the project Limit customizations to mission critical business processes

    Service & support - overall comment

    We stay one release behind the most current to minimize exposure to bugs and wet paint issues. Coupled with a well established software suite this has minimized our need for support. In my opinion, the best support is not needing it.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites

    PeopleSoft Implementation Challenges

    Overall Comment

    It was very challenging going from mainframe to an ERP system. Many of the tasks were cut short and this has left us with on-going issues. Also, the software is filled with bugs challenging us further. Applying patches have not been easy.

    What one piece of advice would you give other prospective customers?

    Keep your processes as simple as possible.

    What do you like most about the product or service?

    It keeps me employed. I like the ability to customize it.

    What do you dislike most about the product?

    Some fields are derived and some fields are stored dynamically. This makes it very challenging to report and customize.

    What one thing do you wish the vendor did differently?

    tested

    If you could start over, what would your organization do differently?

    Change the integration with our Inventory software

    Service & support - overall comment

    The service and support from PeopleSoft has been adequate. We don't take advantage of it enough.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle E-Business Suite

    Implemenation was easy

    Overall Comment

    Had a good experience

    What one piece of advice would you give other prospective customers?

    Oracle e-business 12.2 is good

    What do you like most about the product or service?

    Installation documentation is helpful

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    we do not put $ in WebLogic password as it is not accepting

    Product capabilities - overall comment

    EBS 12.2 IS GOOD

    Service & support - overall comment

    good experience

    Integration & Deployment - Overall comment

    good


  • 3 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites

    Make sure you know that the product functionality meets your requirements.

    Overall Comment

    Have worked with Oracle products for 15-20 years. There have always been challenges dealing with problems, getting enhancements from Oracle on a timely basis, support issues, etc.

    What one piece of advice would you give other prospective customers?

    Talk to existing customers as references and find out their experience. Also, be careful that all your requirements are met by the product.

    What do you like most about the product or service?

    I like that we can do customizations in PeopleSoft and make the application handle specific business processes for my organization.

    What do you dislike most about the product?

    Basic functionality is not always the way we would like and enhancement requests can take years for Oracle to deliver, if at all.

    What one thing do you wish the vendor did differently?

    Develop their own technology instead of purchasing rivals. Oracle has many products which compete against each other and also tend to make some customer investments obsolete.

    If you could start over, what would your organization do differently?

    Generally satisfied that PeopleSoft delivers the basic functionality we need. Starting over now, I would look to cloud applications and compare functionality across vendors. Customizations are still vital in our environment so would be careful to see that those business functions could be handled.

    Service & support - overall comment

    Support can be tedious and support analysts are highly resistant to phone or Webex. Cases can stretch over multiple days/weeks while the analyst only responds once a day.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle Financial Analytics

    Owning knowledge base.

    Overall Comment

    Support and ease of upgrades.

    What one piece of advice would you give other prospective customers?

    have champions in the each of the areas for ownership, training and adoption

    What do you like most about the product or service?

    flexibility and growth

    What do you dislike most about the product?

    Support on the system.

    What one thing do you wish the vendor did differently?

    knowledge transfer

    If you could start over, what would your organization do differently?

    training and understanding of the product

    Product capabilities - overall comment

    great product just need an easier path for upgrade and support

    Service & support - overall comment

    turnaround time on support and ease of getting resolution


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites

    An out of the box experience would provide a better experience over customization.

    Overall Comment

    The go live decision was made too soon. This was an internal push with an arbitrary deadline.

    What one piece of advice would you give other prospective customers?

    Plan for manageable goals - ie.. not all contracts will be included, there may be time delays, new internal policies may need to be created to build the system.

    What do you like most about the product or service?

    The version control is fantastic. Tracking for creation, collaboration and approval are great. Storage is much improved.

    What do you dislike most about the product?

    Too many bugs during the go live initial phase.

    What one thing do you wish the vendor did differently?

    Sold us on the idea of an out of the box purchase vs the number of customizations that we ended up requesting.

    If you could start over, what would your organization do differently?

    Better change management internally. Frustration was higher than it needed to be during the first year.

    Service & support - overall comment

    It is difficult to assess - if the lead internal staff person had been someone else it may have been more positive.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle PeopleSoft Supplier Relationship Management (SRM) and Financial Management suites, Oracle Procurement and Spend Analytics

    The product is costly to customize. Ongoing efforts required to keep product current.

    Overall Comment

    Oracle provided good documentation. The product is costly to customize.

    What one piece of advice would you give other prospective customers?

    Carefully chose an implementer.

    What do you like most about the product or service?

    Out of the box functionality and user defined configurations.

    What do you dislike most about the product?

    User configurations can break integrations without warning.

    What one thing do you wish the vendor did differently?

    Separate effort to implement the BI portion of the project.

    If you could start over, what would your organization do differently?

    Bring more options to the table, particularly cloud vendors.

    Service & support - overall comment

    You have to pay for these services!

    Integration & Deployment - Overall comment

    Oracle tends to oversell their integration capability.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
3.9

Ability to understand your organization's needs

(11)
4.1

Timely and complete response to product questions

(11)
3.9

Pricing and contract flexibility (pricing and terms)

(10)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
3.7

How long did your deployment take?

12 months or more

9 - 12 months (<12)

6 - 9 months (<9)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
4.4

Ease of integration using standard APIs and tools

(10)
4.2

Quality and availability of end-user training

(11)
3.7

Ease of deployment

(10)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
3.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
3.6

Quality of technical support

(11)
3.6

Quality of peer user community

(10)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.2
Section
1

Additional Context

In which region(s) did your deployment take place?

North America