4 out of 5.0, Reviewed Nov 17, 2016
Oracle was very supportive. Implementation was pretty straight forward and did not find any major bugs. We implemented iExpense and rolled it out to 20000+ employees. The Oracle Mobile Fusion has been short of a disaster as the MAF sw was not compatible with Xen Mobile for iOS apps. This has been put on hold till Citrix can address it.
Know what is certified and get development involved sooner than later
Oracle Financials is a pretty stable app and while adopting it , change management takes some time, a well planned training and support model can help pass over that hurdle.
Oracle was upfront - wish we knew that Citrix followed the iOS standards
Not make the assumption that all SW is created equal and expect it to work on your platform.
4 out of 5.0, Reviewed Oct 19, 2016
Implementation was overall good.
Don't lead business conversations with technology. Understand your business partners and what they're trying to do. Then add the technology.
It works. Not problematic at all.
Our relationship with Oracle essentially went flat. They've tried a number of business models to change their sales team and this latest round is focused on cloud vs on-premise.
More responsive to support requests and enhancements.
Take the time to end-to-end sunset legacy custom applications and implement standard functionality for self service capabilities.
Response times take forever on service requests.
5 out of 5.0, Reviewed Oct 18, 2016
We have successfully used PeopleSoft Financials and SCM for over 15 years. It meets our business needs and is easy to use.
Ease of use, meets our needs.
I can't think of anything.
Understand the requirements because we are going to make sure you meet them!
Overall support very good.
3 out of 5.0, Reviewed Oct 18, 2016
The software and implementation partners largely have delivered but changing business processes has continued to challenge. Moving from a legacy system to a more modern system exposed our shortcommings in training and change management. We also should have vetted requirements that dictated customizations and attempted to limit their impacts on upgrades.
Do not underestimate the negative impact you can have on a business process when delivering a "new" or "better" solution.
For us, moving away from a homegrown solution provides many benefits. We can rely on an external network of resources to help us maintain and build the software. We can retire our existing outdated system. And we can more easily integrate with bolt on automation software.
Customizations block upgrade paths and require maintenance.
Provide more detailed insight into the impacts of customizations.
Train users upfront, during, and at the completion of the project Limit customizations to mission critical business processes
We stay one release behind the most current to minimize exposure to bugs and wet paint issues. Coupled with a well established software suite this has minimized our need for support. In my opinion, the best support is not needing it.
3 out of 5.0, Reviewed Sep 21, 2016
It was very challenging going from mainframe to an ERP system. Many of the tasks were cut short and this has left us with on-going issues. Also, the software is filled with bugs challenging us further. Applying patches have not been easy.
Keep your processes as simple as possible.
It keeps me employed. I like the ability to customize it.
Some fields are derived and some fields are stored dynamically. This makes it very challenging to report and customize.
Change the integration with our Inventory software
The service and support from PeopleSoft has been adequate. We don't take advantage of it enough.
5 out of 5.0, Reviewed Sep 21, 2016
Had a good experience
Oracle e-business 12.2 is good
Installation documentation is helpful
we do not put $ in WebLogic password as it is not accepting
EBS 12.2 IS GOOD
3 out of 5.0, Reviewed Sep 19, 2016
Have worked with Oracle products for 15-20 years. There have always been challenges dealing with problems, getting enhancements from Oracle on a timely basis, support issues, etc.
Talk to existing customers as references and find out their experience. Also, be careful that all your requirements are met by the product.
I like that we can do customizations in PeopleSoft and make the application handle specific business processes for my organization.
Basic functionality is not always the way we would like and enhancement requests can take years for Oracle to deliver, if at all.
Develop their own technology instead of purchasing rivals. Oracle has many products which compete against each other and also tend to make some customer investments obsolete.
Generally satisfied that PeopleSoft delivers the basic functionality we need. Starting over now, I would look to cloud applications and compare functionality across vendors. Customizations are still vital in our environment so would be careful to see that those business functions could be handled.
Support can be tedious and support analysts are highly resistant to phone or Webex. Cases can stretch over multiple days/weeks while the analyst only responds once a day.
3 out of 5.0, Reviewed Sep 19, 2016
Support and ease of upgrades.
have champions in the each of the areas for ownership, training and adoption
flexibility and growth
Support on the system.
training and understanding of the product
great product just need an easier path for upgrade and support
turnaround time on support and ease of getting resolution
4 out of 5.0, Reviewed Sep 19, 2016
The go live decision was made too soon. This was an internal push with an arbitrary deadline.
Plan for manageable goals - ie.. not all contracts will be included, there may be time delays, new internal policies may need to be created to build the system.
The version control is fantastic. Tracking for creation, collaboration and approval are great. Storage is much improved.
Too many bugs during the go live initial phase.
Sold us on the idea of an out of the box purchase vs the number of customizations that we ended up requesting.
Better change management internally. Frustration was higher than it needed to be during the first year.
It is difficult to assess - if the lead internal staff person had been someone else it may have been more positive.
4 out of 5.0, Reviewed May 12, 2016
Oracle provided good documentation. The product is costly to customize.
Carefully chose an implementer.
Out of the box functionality and user defined configurations.
User configurations can break integrations without warning.
Separate effort to implement the BI portion of the project.
Bring more options to the table, particularly cloud vendors.
You have to pay for these services!
Oracle tends to oversell their integration capability.