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property-and-casualty-insurance-claims-management-modules guidewire All Markets > Property and Casualty Insurance Claims Management Modules

Guidewire

4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Guidewire but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): ClaimCenter

    Good product, poor Systems Integrator

    Overall Comment

    Some limitations of the new system. Issues with the system integrator

    What one piece of advice would you give other prospective customers?

    Do not rush the process

    If you could start over, what would your organization do differently?

    Allow a longer time frame for implementation


  • 4 out of 5.0, Reviewed

    Product(s): ClaimCenter, Guidewire InsuranceSuite

    Implementation can be time consuming and difficult.

    Overall Comment

    Overall the upgrade to ClaimCenter 8 (we had CC4) went well, but the process of converting to BillingCenter/PolicyCenter from our legacy systems has proven challenging and taking signficantly longer then the vendor estimated it would.

    What one piece of advice would you give other prospective customers?

    Increase the amount of time estimated by the vendor by at least 1.5x, be ready to rapidly scale outward the systems available for testing. I'd recommend having a solid strategy in place that allows for ready-made virtual host deployments.

    If you could start over, what would your organization do differently?

    Increase the amount of time estimated by the vendor by at least 1.5x, develop a better testing plan. Our testing environment has scaled greatly during this process to accomidate unanticipated requirements.


  • 5 out of 5.0, Reviewed

    Product(s): Guidewire InsuranceSuite

    Work with a vendor who clearly is the market leader in Insurance software.

    Overall Comment

    Delivered on time and within budget.

    If you could start over, what would your organization do differently?

    Manage the customer change management.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?

Yes


Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.3
Section
1

Additional Context