3.8 out of 5 (13 Ratings)
Mar 17, 2017
The InsuranceSuite contains three totally separate components, Policy Center, Claims Center and Billing Center. It was like implementing three separate systems and required integration built among them. It was way more complicated than we anticipated. Also, Guidewire's main lines of business are for home and autos. Implementing Workers Comp required more "customization" than anticipated. The data migration process was very complicated as well. It was a very expensive implementation and also required extra IT staff with unique Guidewire expertise for its support after go live.
Mar 14, 2017
The overall experience has been good with the product. However, we struggled to get quality personnel outside. Consultants from vendors were too costly.
Feb 28, 2017
Integration between the 3 business areas (policy handling, claims servicing and billing processes).
Jan 20, 2017
Guidewire was a good vendor, with good support, adequate training, and reference materials. Their professional service teams are typically well versed in the product and the industry. Overall a very good vendor for this type of product.
Jan 19, 2017
Delivering technology solutions that are leading edge can sometimes turn to bleeding edge if proper expertise is not available,from your internal staff or vendors. There will be a lot of mistakes, trips, falls, but if you get back up and keep running our technology platform is getting better and more stable day by day. Time well spent on planning/architecture will pay dividends in avoidance of rework. We had examples of that on both sides. All in all a decent experience, time to market records were broken!
Jan 17, 2017
Guidewire's services generally provides above average consultants. However, they often do not follow Guidewire's own best practices which can be very frustrating. The product suite overall appears to be targeted to small or very small carriers which can make it challenging to implement at medium to large carriers. Performance and product upgrades can be an issue. Don't be surprised if a maintenance release causes big headaches.
Jan 13, 2017
Excellent experience. High degree of partnership between the customer, vendor and SI.
Dec 15, 2016
Excellent, well constructed, feature rich software. Too distant of a relationship in implementation.
Dec 9, 2016
Costly solution; Configuration is like coding and highly technical; Skilled resources are scarce and expensive; speed to market for new products is not as fast as expected and more expensive than marketed to our company
Dec 8, 2016
Overall it has been a success. we used EY to help facilitate.