3.9 out of 5 (16 Ratings)

16 Verified Reviews

ClaimCenter, Guidewire InsuranceSuite

Take a long time to implement with sizable defects after it

Took long time to implement. Sizable defects

ClaimCenter

Our implementation was an enormous undertaking, due largely to our dependent systems.

Engagement with the vendor has been exceptional thus far.

ClaimCenter

Implementation was a Learning Journey

Guidewire and SI EY were our core implementation partners-We were overall satisfied with the way we have driven this project towards implementation.

Guidewire InsuranceSuite

Complex Insurance Package - required unique expertise for its implementation and Support

The InsuranceSuite contains three totally separate components, Policy Center, Claims Center and Billing Center. It was like implementing three separate systems and required integration built among them. It was way more complicated than we anticipated. Also, Guidewire's main lines of business are for home and autos. Implementing Workers Comp required more "customization" than anticipated. The data migration process was very complicated as well. It was a very expensive implementation and also required extra IT staff with unique Guidewire expertise for its support after go live.

ClaimCenter, Guidewire InsuranceSuite

Guidewire Insurance Suite Review on Implementations and Costs

The overall experience has been good with the product. However, we struggled to get quality personnel outside. Consultants from vendors were too costly.

Guidewire InsuranceSuite

Integration between the suite can be difficult especially when many custom processes added

Integration between the 3 business areas (policy handling, claims servicing and billing processes).

Guidewire InsuranceSuite

Guidewire Policy Center to transform fortune 500 company

Guidewire was a good vendor, with good support, adequate training, and reference materials. Their professional service teams are typically well versed in the product and the industry. Overall a very good vendor for this type of product.

ClaimCenter, Guidewire InsuranceSuite

Implementation was quick & aggressive, we did what some thought impossible. Phew.

Delivering technology solutions that are leading edge can sometimes turn to bleeding edge if proper expertise is not available,from your internal staff or vendors. There will be a lot of mistakes, trips, falls, but if you get back up and keep running our technology platform is getting better and more stable day by day. Time well spent on planning/architecture will pay dividends in avoidance of rework. We had examples of that on both sides. All in all a decent experience, time to market records were broken!

Guidewire InsuranceSuite

Performance and Change control can be issues.

Guidewire's services generally provides above average consultants. However, they often do not follow Guidewire's own best practices which can be very frustrating. The product suite overall appears to be targeted to small or very small carriers which can make it challenging to implement at medium to large carriers. Performance and product upgrades can be an issue. Don't be surprised if a maintenance release causes big headaches.

ClaimCenter

Implementation leverage high degree of OTB functionality with little custom configuration

Excellent experience. High degree of partnership between the customer, vendor and SI.