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property-and-casualty-insurance-claims-management-modules insuresoft All Markets > Property and Casualty Insurance Claims Management Modules

Insuresoft

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Diamond Claims

    Insuresoft team helps implement standalone claims system.

    Overall Comment

    Great Insuresoft team to work with.

    What one piece of advice would you give other prospective customers?

    Understand the full product suite and how the individual components integrate with or without the full suite.

    What do you like most about the product or service?

    Simple easy to use claims system.

    What do you dislike most about the product?

    Quality issues with some releases.

    What one thing do you wish the vendor did differently?

    Deeper technical expertise with their product.

    If you could start over, what would your organization do differently?

    Better understand the functionality of the standalone claims suite vs. their full product.

    Service & support - overall comment

    The immediately jump on issues

    Integration & Deployment - Overall comment

    Overall very smooth.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context