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public-cloud-iaas amazon-web-services All Markets > Cloud Infrastructure as a Service

Amazon Web Services

4.4 out of 5.0 (57 ratings)

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We have aggregated ratings data on Amazon Web Services but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Looks really promising but more for small localized implementations.

    Overall Comment

    Technically everything went very well but ones we came to the data security/privacy and more specific in a global setup , AWS was not willing to comply or make an effort to comply.

    What one piece of advice would you give other prospective customers?

    look very carefully into data privacy and IP

    What do you like most about the product or service?

    flexibility and ease of implementation

    What do you dislike most about the product?

    did not find really something that I really did not like

    What one thing do you wish the vendor did differently?

    be more service orientated and try to find tailor-made solutions for potential bigger deals

    If you could start over, what would your organization do differently?

    when data privacy comes into play in a multi-regional environment a one size fits all approach is not viable

    Product capabilities - overall comment

    perfect and as a pure IaaS but tricky on the privacy part in a global environment

    Service & support - overall comment

    the few issues we had were solved adequately

    Integration & Deployment - Overall comment

    First of implemenations were very fast and to the point


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Strong, mature IaaS services that we find reliable and predictable.

    Overall Comment

    Strong, mature IaaS services, that we find reliable and predictable.

    What one piece of advice would you give other prospective customers?

    train internal teams. create clear messaging on AWS strategy

    What do you like most about the product or service?

    reliable.

    What do you dislike most about the product?

    not enough cost savings up front.

    What one thing do you wish the vendor did differently?

    train internal teams earlier.

    If you could start over, what would your organization do differently?

    Conduct internal staff training earlier and educate internal constituates

    Product capabilities - overall comment

    strong APIs

    Service & support - overall comment

    not as professional as other support organizations we have dealt with


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    AWS is everything we expected.

    Overall Comment

    For breadth of offering, nothing beats AWS. The experience was everything we expected.

    What one piece of advice would you give other prospective customers?

    The third party community for AWS is pretty uneven. The vetting of partners is not at the level I was used to in working with Microsoft technologies.

    What do you like most about the product or service?

    Just about everything you can think of is under one roof.

    What do you dislike most about the product?

    AWS could do more to make adoption of their solutions easier through partners that are better vetted or - even better - a more comprehensive professional services offering out of AWS itself.

    What one thing do you wish the vendor did differently?

    AWS is working on its partner ecosystem, but it needs to do more.

    If you could start over, what would your organization do differently?

    If we started over, we might spend more time in training infrastructure staff and more explicitly organize teams around the effort from dev through I&O.

    Product capabilities - overall comment

    AWS has the broadest set of capabilities. I'm continually impressed by the rollout of new features and capabilities.

    Service & support - overall comment

    We have had limited cause to use service and support.

    Integration & Deployment - Overall comment

    Depending on your project, getting up and running is very fast. Having a team focused on the activity that is sufficiently knowledgeable to work through roadblocks is the key ingredient.


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    AWS big data platform implementation.

    Overall Comment

    The key positive outcome was the speed of delivery. The key negative performance has been that the capacity is occasionally not available.

    Service & support - overall comment

    Great support from account rep and technical support.

    2 of 2 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Great service, but more complex than it needs to be

    Overall Comment

    Service management is more complex than it probably needs to be. While I understand that AWS is deploying new and updated services every other week and that they have a need to differentiate their offerings from other vendors, it really should be easier to identify and map AWS services against my requirements. Otherthan that (and getting a bit tired of cute/geeky service names), we're very happy with AWS for the use cases where it fits.

    What one piece of advice would you give other prospective customers?

    Spend the money for some consulting hours and training up-front. Just do it, you can thank me later.

    What do you like most about the product or service?

    Reliability, services, rapid deployment, overall ease of use.

    What do you dislike most about the product?

    Connectivity - to establish carrier-class circuits to AWS from our HQ costs enough (over $1M/yr) to immediately eliminate any Cost benefit from using AWS. They need to esablish POPs in a larger number of locations

    What one thing do you wish the vendor did differently?

    Work with the Federal Government to provide TIC-equivalent functionality at a subset of their network border crossings.

    If you could start over, what would your organization do differently?

    We would start with bringing in an AWS consultant to guide us through the initial architecture planning. That would have saved us months of dead-ends and backtracking as we developed our architecture and implementation roadmap

    Product capabilities - overall comment

    AWS is constantly adding new services to their mix, including some service types that remain unique

    Service & support - overall comment

    They are on-the-spot any time we have a question or issue.

    Integration & Deployment - Overall comment

    Once we got through the architecture and design phase (which took us longer than it should have, as we didn't make use of some of the consulting services available to us), the actual deployment was remarkably simple and trouble-free.


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    e-Commerce in the AWS Cloud

    Overall Comment

    The experience with AWS was just amazing in terms of flexibility and capabilities to implement the desired architecture we promote at the business case

    What one piece of advice would you give other prospective customers?

    First understand the architecture that your are planning to deploy as Cloud Native and not try to lift and deploy as on-premise because there are many things that just doesn't work the same

    What do you like most about the product or service?

    Flexibility, scalability, ease of use

    What do you dislike most about the product?

    3rd Party integrator expertise

    What one thing do you wish the vendor did differently?

    Improve the ELB capabilities by adding more layer 7 features

    If you could start over, what would your organization do differently?

    3rd party integrator we choose didn't have any security expertise making things harder internally with our security standards

    Product capabilities - overall comment

    AWS for me have everything we need, we have a two cloud providers strategy but for IaaS definetly AWS is the right solution

    Service & support - overall comment

    Great response for the AWS Team and the 3rd party vendors of the AWS MarketPlace in this case Fortinet

    Integration & Deployment - Overall comment

    Integration with all of our systems was just great, we have like 15 integrations with 3rd party vendors all over the world and the AWS platform was just amazing


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Basic function is solid but support needs to be improved

    Overall Comment

    Support still needs to be improved

    What one piece of advice would you give other prospective customers?

    Please do a Sandbox deployment first and irone out all of the issues before production deployment

    What do you like most about the product or service?

    Automation

    What do you dislike most about the product?

    Cost and potential vendor lock-in

    What one thing do you wish the vendor did differently?

    AWS does not have enterprise support experience, they should hire more professionals so they can support the enterprise customers better

    If you could start over, what would your organization do differently?

    TAGging and Financial Management is big part of success. We will make sure all of the processes and tools are in place before implementation

    Service & support - overall comment

    Support needs to be improved and more enterprise support is required


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Leveraging AWS IaaS to Build Genomic Sequencing Pipeline for Personalized Medicine.

    Overall Comment

    The vendor provided access to the right internal SMEs to help evaluate their product.

    What one piece of advice would you give other prospective customers?

    Seek to partner with the appropriate technical SMEs at AWS as you plan your deployment. Ask a lot of questions and be sure to understand the SLAs for the services are seeking to leverage. In our case, doing a comprehensive security review and determining the best practices for insuring any data we uploaded would remain private.

    What do you like most about the product or service?

    The engagement with AWS SMEs was invaluable and the services selected are relatively easy to configure with the proper planning to address the requirements of the specific project.

    What do you dislike most about the product?

    Lots of capabilities as well as high availability features.

    What one thing do you wish the vendor did differently?

    More flexible technical service options and price points.

    If you could start over, what would your organization do differently?

    At this time we are still learning and have approached this work in an iterative fashion. Where we are now in terms of implementation, particularly at the network connectivity layer, will evolve and change as the service we are developing needs to scale.

    Service & support - overall comment

    To-date AWS has been responsive, but this is a relatively new implementation, so it will be interesting to see how they perform over time.


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Insight into the vendor roadmap would allow for better future alignment to business needs.

    Overall Comment

    It is difficult to negotiate contracts through a 3rd-party VAR. Integration with self-provisioning tools takes internal expertise. There is great value in the variety of services offered however we have no insight into the vendor's roadmap. This makes future services planning difficult.

    What do you like most about the product or service?

    The agility and self-provisioning functionality.

    What one thing do you wish the vendor did differently?

    Provide a technical services roadmap.

    If you could start over, what would your organization do differently?

    Hire a cloud architect and a CTO prior to developing a cloud strategy.

    Service & support - overall comment

    no comment


  • 3 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    AWS cost at scale

    Overall Comment

    AWS cost could be high at scale especially looking at network, compute and storage costs. Network cost could be a big cost surprise as AWS charges GB transfer between availability zones and VPCs. To provide higher availability, you want to deploy across AZs which would bring the added network transfer cost.

    What one piece of advice would you give other prospective customers?

    Besides pricing, read and negotiate terms. Following could be important to your organization - non-consent IP right, one way uncap indemnity (you are indemnifying AWS), check limitation of liability with respect to your risk profile.

    What do you like most about the product or service?

    The breadth of services available.

    If you could start over, what would your organization do differently?

    Hybrid cloud model is the method even under one vendor primary and one vendor backup. However storage cost could drive hybrid difficulty. And when storage is in PB then there is the issue of time to transfer the data between providers + cost.

    Service & support - overall comment

    Suggest compare support costs between cloud providers.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(50)
4.1

Ability to understand your organization's needs

(50)
4.0

Timely and complete response to product questions

(49)
4.2

Pricing and contract flexibility (pricing and terms)

(47)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(53)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(45)
4.0

Ease of integration using standard APIs and tools

(50)
4.2

Quality and availability of end-user training

(48)
4.1

Ease of deployment

(52)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(52)
4.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(45)
4.2

Quality of technical support

(45)
4.2

Quality of peer user community

(47)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(57)
4.5

Compute

(55)
4.7

User Management

(53)
4.2

Network

(54)
4.2

Security and Compliance

(54)
4.3

Scaling

(55)
4.8

Developer Services

(51)
4.3

DevOps Enablement

(47)
4.3

Management Tools

(56)
4.1

Enterprise Integration

(53)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Executive Sponsor

Development/Integration

Vendor Management

Vendor/Product Selection

Maintenance and Support

Rollout and Install

Application Lead

Functional Assessment

User Training

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Google

VMware

Amazon Web Services

Rackspace

IBM

Verizon

CenturyLink

CSC

NTT Communications

Virtustream

Dimension Data

VMWare

Other...


What other solutions did you consider as an alternative to public cloud IaaS?

Hosted private cloud IaaS in a service provider’s data center

Building your own private cloud using VMware technology

Building your own private cloud using OpenStack

Outsourced private cloud IaaS in your own data center

Adding additional automation to your existing data center’s virtualization environment

Building your own private cloud using some other technology

Building your own private cloud using Microsoft technology

Adding a self-service portal to your existing data center’s virtualization environment

Other...


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Gain flexible, scalable infrastructure

Improve business agility

Drive innovation

Cost management

Improve infrastructure

Implement capabilities that internal IT couldn’t deliver

Improve developer productivity

Create internal/operational efficiencies

Expand data center presence into new geographies

Enable/improve security incident workflow and reporting

Other...


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong services expertise

Strong user community

Financial/organizational viability

Strong customer focus

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Europe, Middle East and Africa

Asia/Pacific

APAC

Latin America