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public-cloud-iaas amazon-web-services All Markets > Cloud Infrastructure as a Service

Amazon Web Services (AWS)

4.4 out of 5.0 (86 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Easy to learn

    Overall Comment

    easy to learn


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Rapid implementation, continuous improvement

    Overall Comment

    AWS provides the extensive list of infrastructure services which effectively enable capabilities that are not available through internal infrastructure.

    What one piece of advice would you give other prospective customers?

    Explore and asses is the your company will benefit from the service.

    What do you like most about the product or service?

    Agility and scale

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    Add non-technical, user friendly service management console

    If you could start over, what would your organization do differently?

    Improved on the internal avarness and taining of new technologies


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Planning is key prior to implementing

    Overall Comment

    We have decided to move 80% of our data center operations into AWS while only leaving those services that will not scale into that environment. Amazon has been a great partner in this initative, they have worked closely with our team to help us with issues as they arise.

    What one piece of advice would you give other prospective customers?

    Prior to moving anything, check your software or application licenses. Many of them you may have contracted with require that you deploy the software "on premsis, on physical hardware or in the geographical location that the contract was signed. So that you are not out of compliance and fined by the vendor. This isnt necessarily anything directed at Amazon, it should be considered when deploying to any IaaS platform.

    What do you like most about the product or service?

    The ability to scale at will and to schedule servers/services to run only during specific times so that we can keep our costs down. In a typical physical data center you can't just power-off machines or do seamless upgrades at will. The fact that the cloud vendors are also now deploying secure cloud environments such as Amazon's GovCloud is beneficial to companies who need to make sure that sensitive data is held secure and with the compliance standards that may need to be met depending on the data in question.

    What do you dislike most about the product?

    Since the service(s) are fairly new, there is a lot that isn't set up yet and sometimes it feels as if we are creating as we go. The vendor is very responsive, when the engineers on our teams request something they would like to see, our consultant will find out if it is being considered.

    What one thing do you wish the vendor did differently?

    I wish that the vendor provided a service to assist their customers to vet their software licenses. Trying to reach out to each vendor to find out if it can run in the cloud isn't as easy as it sounds. There are many application/software vendors who have no idea what you are talking about and you have to move through layers of people until you get to someone who understands the 'new' technology. Typically this involves conference calls with the technology-related support people who then double back to explain it to those that are going to re-write the license agreement(s).

    If you could start over, what would your organization do differently?

    I think if we could start over, we should have taken the time to look at some of the services that we want to move and instead of directly deploying them to the cloud environment, we should have virtualized them and run them on VMware. This would give us a better idea up front on the sizing and what issues we would run into in our cloud environment. VMware provides an easy transfer to AWS and once our harder services were virtualized, transferring them into the cloud should have been fairly seamless.


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    VMs and VDI are great, but I'd wait for XenApp Express on Azure instead of using Appstream

    Overall Comment

    This was our first venture in to the cloud. We deployed several VMs with AWS.(free tier through M3). Those work great. We rolled out a new software package with VDI, because the line-of-business app is strictly Windows-based, and we have a lot of Mac users. Amazon Workspaces fit the bill perfectly. Workspaces is the best turn-key VDI solution I've ever used. We tried to use Appstream, but I had a hard time with deployment, and the Appstream technical support team was slow at times, and the solutions I was offered were not viable. We scrapped out Appstream project, and used Workspaces only, and have had a great experience overall.

    What one piece of advice would you give other prospective customers?

    My AWS experience in a nutshell: Deploy some VMs, deploy VDI with Workspaces, stay clear of Appstream and wait for XenApp Express on Azure.

    What do you like most about the product or service?

    Scalability.

    What do you dislike most about the product?

    The support for Appstream was slow and unhelpful.

    If you could start over, what would your organization do differently?

    If we could start over, we'd use Workspaces exclusively, and not even bother with Appstream. Deployment was buggy, and support was slow. I love the idea of Appstream, but I'm waiting for XenApp Express on Azure, which will hopefully espouse the same ideas as Appstream, but with a more streamlined deployment and support team.

    Service & support - overall comment

    VM instances and VDI (Workspaces) were great. The Appstream technical support was not so great. Appstream deployment and testing was buggy, and tech support was slow and unhelpful in their responses.


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Implementation made easy, as well as blowing the budget

    Overall Comment

    We found the AWS enviornment easy to integrate within our infrastructure

    What one piece of advice would you give other prospective customers?

    Put a comprehensive strategy together and follow it.

    What do you like most about the product or service?

    Loosely coupled, tightly integrated.

    What do you dislike most about the product?

    The ability to easly overrun your budget with bells and whistles

    If you could start over, what would your organization do differently?

    Mandate better cost controls


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Move to the cloud using AWS

    Overall Comment

    AWS works well, is reliable, and has the services/functionality I need.

    What one piece of advice would you give other prospective customers?

    Have a trainer come in and teach your technical staff about AWS. We did this and it made things so much easier.

    If you could start over, what would your organization do differently?

    Everything went smoothly.


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    Customer service

    Overall Comment

    nice options to contact customer service rep


  • 4 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    A foundation use-case for AWS: Deploying your company's website without common headaches

    Overall Comment

    Most of the engagement was self-learning and self-service. There's certainly a learning curve, but we did extensive testing and got the deployment to a level that we were comfortable with.

    What one piece of advice would you give other prospective customers?

    Now there are more options, e.g. Azure, Google, etc., so look around. Most likely, for basic web hosting, you'd be fine with any of those, though certainly AWS is the most mature and feature-rich.

    What do you like most about the product or service?

    Once you get it up and running, it's a set it and forget it solution from an infrastructure perspective. Plus we don't have to worry about DDoS or exposing our private infrastructure to an easy-to-find public website. Security by obscurity.

    What do you dislike most about the product?

    Learning curve and quasi-complicated network setup, particularly if you want to do site-to-site VPN with your own private cloud/datacenter.

    What one thing do you wish the vendor did differently?

    Billing is always complicated to break down, plus "console" type access would be ideal. For example, we had lost our admin password through IT team changes over time and had to go through a custom Amazon process to restore access.

    If you could start over, what would your organization do differently?

    We were happy with the deployment and if we needed to rush, we might consider using professional services to increase go-live time.


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    As advertised.

    Overall Comment

    So far it has been a seamless experience from beginning to end. The products are well known, easy to use, and have a large user community supporting them.

    What one piece of advice would you give other prospective customers?

    Design for the future to avoid rework and added expense.

    If you could start over, what would your organization do differently?

    I would start with a longer vision of product goals.


  • 5 out of 5.0, Reviewed

    Product(s): Amazon Web Services

    easy peasy

    Overall Comment

    It has worked well.

    What one piece of advice would you give other prospective customers?

    It is easy and user friendly.

    What do you like most about the product or service?

    Everything so far. It has been a positive experience.

    What do you dislike most about the product?

    Nothing yet. It has been a positive experience.

    What one thing do you wish the vendor did differently?

    Nothing yet. It has been a positive experience.

    If you could start over, what would your organization do differently?

    Nothing for this implementation.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(74)
4.2

Ability to understand your organization's needs

(74)
4.2

Timely and complete response to product questions

(75)
4.2

Pricing and contract flexibility (pricing and terms)

(72)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(81)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(68)
4.0

Ease of integration using standard APIs and tools

(77)
4.2

Quality and availability of end-user training

(74)
4.2

Ease of deployment

(81)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(79)
4.4

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(68)
4.3

Quality of technical support

(68)
4.3

Quality of peer user community

(71)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(86)
4.6

Compute

(81)
4.7

User Management

(80)
4.3

Network

(82)
4.4

Security and Compliance

(82)
4.4

Scaling

(82)
4.8

Developer Services

(75)
4.3

DevOps Enablement

(74)
4.4

Management Tools

(84)
4.2

Enterprise Integration

(79)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Executive Sponsor

Rollout and Install

Development/Integration

Maintenance and Support

Vendor/Product Selection

Application Lead

Vendor Management

Functional Assessment

User Training

Other...


What other vendors were considered?

Microsoft

Google

VMware

Rackspace

Amazon Web Services

Amazon Web Services (AWS)

IBM

Verizon

CenturyLink

Virtustream

CSC

NTT Communications

Dimension Data

Tierpoint

VMWare

Other...


What other solutions did you consider as an alternative to public cloud IaaS?

Hosted private cloud IaaS in a service provider’s data center

Building your own private cloud using VMware technology

Building your own private cloud using OpenStack

Building your own private cloud using some other technology

Adding additional automation to your existing data center’s virtualization environment

Outsourced private cloud IaaS in your own data center

Building your own private cloud using Microsoft technology

Adding a self-service portal to your existing data center’s virtualization environment

Other...


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Improve business agility

Gain flexible, scalable infrastructure

Cost management

Drive innovation

Improve infrastructure

Improve developer productivity

Implement capabilities that internal IT couldn’t deliver

Create internal/operational efficiencies

Expand data center presence into new geographies

Enable/improve security incident workflow and reporting

Other...


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong services expertise

Strong user community

Financial/organizational viability

Strong customer focus

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

APAC

Latin America