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3.1 out of 5.0 (10 ratings)

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We have aggregated ratings data on CenturyLink but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Data Centers & Colocation Services

    implementation was easy but definitely recommend working with the 3rd party integrator.

    Overall Comment

    Great experience. Worked with the 3rd party vendor to move the on-prem infrastructure to the Colo but the experience was smooth and easy.

    What one piece of advice would you give other prospective customers?

    if possible, work with 3rd party integrators and make sure you document everything.

    What do you like most about the product or service?

    ease of use via customer portal.

    What do you dislike most about the product?

    badging process for permanent access to the building.

    What one thing do you wish the vendor did differently?

    provide support working with 3rd party integrators.

    If you could start over, what would your organization do differently?

    Not making any changes to the current state and move 'as-is'.


  • 4 out of 5.0, Reviewed

    Product(s): Data Centers & Colocation Services

    Very solid colocation services provider, but with uncertainty about future direction

    Overall Comment

    CenturyLink provides a stable colocation solution which met our needs to host our private cloud and dedicated infrastructure platforms. Contracts and service orders are clearly structured and pricing is competitive. In recent months, CenturyLink has been very challenged in response times during negotiations of terms and pricing, extending the timeline far longer than is customary. We believe there is internal instability given the announced changes in strategic direction. But, overall, CenturyLink is a solid service provider and we are confident that regardless of the eventual outcomes, we are in very good hands with this provider.

    What one piece of advice would you give other prospective customers?

    Be very diligent in understanding both the history and prospective future of each facility, business unit, or service offering under consideration. CL is going through another round of change, which will impact the end state and likely result in attrition of key employees. They have a good team, and build strong relationships, but no guarantees. They have solid facilities and network infrastructures, and the L3 transaction will enhance that, so the long term future will be interesting.

    What do you like most about the product or service?

    The facilties, network, and operational teams doe an excellent job. once past sales and contracting process, CL is easier to do business with than many of their competitors. Not perfect, but they have a good client oriented structure and culture.

    What do you dislike most about the product?

    Contracting process

    What one thing do you wish the vendor did differently?

    Clean up the contracting and pricing processes. Way too many people involved who are not authorized to make decisions, while the decision makers are hard to reach, somewhat difficult to do business with, and slow in response time.

    If you could start over, what would your organization do differently?

    Create a more competitive environment during the vendor selection, including an open RFP process. Since CL was the incumbent, they had an advantage which lessened their sense of urgency to get the deal completed.


  • 3 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    Good technology platform marred by weakness in management and execution

    Overall Comment

    Although we'd had a business relationship with Savvis prior to its acquisition by CenturyLink, we found CenturyLink to be much more challenging to do business with. The technical team was very good, and the management portal was fairly easy to use, but confusion over billing and services became frustrating. While server sizing was very flexible, pricing around storage seemed much higher than other services such as Azure or AWS. CenturyLink has acquired other cloud technology recently and not all of it is completely integrated, creating areas where there are frustrating incompatibilities.

    What one piece of advice would you give other prospective customers?

    Be sure you fully understand what you will be charged for, and document what you are actually using. We've had numerous billing disputes around when services were discontinued, and what was actually being paid for.

    What do you like most about the product or service?

    Management interface was very robust, and allowed for fairly granular sizing of servers.

    What do you dislike most about the product?

    Services themselves overall were fairly good, although we often found ourselves being billed for things we wouldn't have expected. Storage was overpriced compared to competitors. Most changes were dumped into a queue which appeared on a separate page, which ended up forcing you to jump back and forth from several pages to check status, rather that providing updates on the page where the change was submitted.

    What one thing do you wish the vendor did differently?

    Better controls and more transparency around billing and pricing. This was often confusing (both to us and CenturyLink account people) and a source of frustration. Better integration of some more recently acquired services, such as AppFog, with the CenturyLink Cloud platform.

    If you could start over, what would your organization do differently?

    We were, at the time we decided to use CenturyLink for a specific project, moving other sites and servers from the older Savvis VPDC product to Microsoft Azure. One of our internal customers wanted to stay with CenturyLink and we did not push back on this sufficiently, causing us more work by supporting two platforms. After being there for around 9 months we are now moving this customer (with their blessing) from CenturyLink to Microsoft Azure.


  • 1 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    Century Link Cloud - a big joke.

    Overall Comment

    Horrible.

    What one piece of advice would you give other prospective customers?

    1. One SQL server. 2. One issue (Host changes time on VM like 20 times a day resultinng in everyone connected to ERP server being kicked out). 3. Two months Century Link could not fix the issue. 4. Century Link informed us VM was moved from one over utilized cluster to another, issue conntinued to happen and then after one more week informed us VM was never moved.

    What do you like most about the product or service?

    The more we dig into Century Link cloud the worse it becomes.

    What do you dislike most about the product?

    Century Link staff does not know much about their own products and services. E.g. try setting up Ceth storage using the KB Century Link provided, see if you can set it up with help of the KB. Its just mind boggling how bad it really is.

    What one thing do you wish the vendor did differently?

    Transparency and hardwork.

    If you could start over, what would your organization do differently?

    We would ensure to stay away from vendors like century link.


  • 2 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    Tier 3 was good until acquired by CenturyLink Cloud

    Overall Comment

    We selected Tier 3 and were relatively happy with Tier 3 prior to their acquisition by CenturyLink. Reliability/downtime and service have gone downhill since Tier 3 was acquired by CenturyLink.

    What one piece of advice would you give other prospective customers?

    Be prepared for medium-term change if you go with a smaller provider

    What do you like most about the product or service?

    Flexible online provisioning of servers

    What do you dislike most about the product?

    Inability to easily create portable images of servers. Ridiculous.

    What one thing do you wish the vendor did differently?

    Warn us that they were about to ruin the cutomer experience as happens in most acquisitions

    If you could start over, what would your organization do differently?

    Be more savvy about potential future acquisition of smaller providers, and think about how to maintain service levels through acquisition, or how to easily shift providers if that doesn't bear out

    Service & support - overall comment

    Service responsiveness became poor after Tier 3 acqusition by CenturyLink Cloud. Hard to get good answers in a timely way.


  • 3 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud, Savvis VPDC

    Migration isn't always that easy

    Overall Comment

    We still are in transition so we are struggling at times since we are in the 'moving process'.

    What one piece of advice would you give other prospective customers?

    Check the trade rags and speak to non-recommended customers.

    What do you like most about the product or service?

    cost - until the invoices arrived.

    What do you dislike most about the product?

    We have had at least 3 major outages so far this year.

    What one thing do you wish the vendor did differently?

    Provide services for free for the first 6 months while transitioning to their cloud.

    If you could start over, what would your organization do differently?

    Negotiate missed processes and services up front. Ask more questions. Bring in an outside consultant to review SOW/T&Cs, costs.

    Service & support - overall comment

    Too many major outages this year.


  • 4 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    strong financial position, in progress of migration data centers.

    Overall Comment

    Strong financial position and track record of results.

    What one piece of advice would you give other prospective customers?

    define cloud strategy first.

    What do you like most about the product or service?

    cost.

    What do you dislike most about the product?

    duration it takes to complete contract.

    What one thing do you wish the vendor did differently?

    flexibility in legal terms.

    If you could start over, what would your organization do differently?

    better requirements, define migration strategy.


  • 5 out of 5.0, Reviewed

    Product(s): Data Centers & Colocation Services

    Implementation was challenging but the vendor worked with us closely to resolve all issues

    Overall Comment

    Vendor support was great

    What one piece of advice would you give other prospective customers?

    Trust the vendor. They have the experience.

    What do you like most about the product or service?

    Robust and cost effective.

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    Start planning sooner.


  • 4 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    Implementation with our CMP was not easy as expected. CLC as a whole has performed well.

    Overall Comment

    CLC works well for our development/test use cases.

    What one piece of advice would you give other prospective customers?

    Spend time evaluating full requirements to make sure they can deliver.

    What do you like most about the product or service?

    Very user friendly and easy to manage. Provisioning is fairly reliable with cost tracking by business unit.

    What do you dislike most about the product?

    Functionality is basic compared to the big three public cloud service providers.

    If you could start over, what would your organization do differently?

    Evaluate CMP solutions in conjunction with public cloud implementation. Integration has been a challenge.


  • 1 out of 5.0, Reviewed

    Product(s): Savvis VPDC

    Do your home work before working with SAVVIS/Centurylink.

    Overall Comment

    Savvis/Centurylink customer service is horrible. Have to wait for days and weeks just to get quotes for service. Actual provisioning takes several weeks.

    What one piece of advice would you give other prospective customers?

    Do your homework.

    What do you like most about the product or service?

    Disciplined approach to Infrastructure engineering and good security.

    What do you dislike most about the product?

    Self-service portal not very user friendly.

    What one thing do you wish the vendor did differently?

    Deliver services as promised.

    If you could start over, what would your organization do differently?

    We would not opt for a managed services but just a hosting service.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
3.1

Ability to understand your organization's needs

(10)
3.2

Timely and complete response to product questions

(10)
2.7

Pricing and contract flexibility (pricing and terms)

(10)
2.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
3.6

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.3

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(6)
3.2

Ease of deployment

(8)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
2.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
3.2

Quality of technical support

(10)
3.5

Quality of peer user community

(9)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
3.3

Compute

(9)
3.6

User Management

(9)
3.1

Network

(9)
3.3

Security and Compliance

(9)
3.8

Scaling

(8)
3.6

Developer Services

(2)
3.0

DevOps Enablement

(2)
3.5

Management Tools

(7)
2.7

Enterprise Integration

(4)
2.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Executive Sponsor

Rollout and Install

Technical Assessment

Application Lead

Vendor Management

Development/Integration

Maintenance and Support


What other vendors were considered?

IBM

Microsoft

Amazon Web Services

Verizon

Rackspace

Amazon Web Services (AWS)

CenturyLink

CSC

Dimension Data

NTT Communications

Other...


What other solutions did you consider as an alternative to public cloud IaaS?

Building your own private cloud using VMware technology

Hosted private cloud IaaS in a service provider’s data center

Adding additional automation to your existing data center’s virtualization environment

Building your own private cloud using Microsoft technology

Building your own private cloud using OpenStack

Building your own private cloud using some other technology

Adding a self-service portal to your existing data center’s virtualization environment

Outsourced private cloud IaaS in your own data center

Other...


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Cost management

Improve infrastructure

Improve business agility

Gain flexible, scalable infrastructure

Create internal/operational efficiencies

Implement capabilities that internal IT couldn’t deliver

Improve developer productivity

Drive innovation

Enable/improve security incident workflow and reporting

Expand data center presence into new geographies


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Product functionality and performance

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa