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3.4 out of 5.0 (5 ratings)

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We have aggregated ratings data on CenturyLink but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud,Savvis VPDC

    Migration isn't always that easy

    Overall Comment

    We still are in transition so we are struggling at times since we are in the 'moving process'.

    What one piece of advice would you give other prospective customers?

    Check the trade rags and speak to non-recommended customers.

    What do you like most about the product or service?

    cost - until the invoices arrived.

    What do you dislike most about the product?

    We have had at least 3 major outages so far this year.

    What one thing do you wish the vendor did differently?

    Provide services for free for the first 6 months while transitioning to their cloud.

    If you could start over, what would your organization do differently?

    Negotiate missed processes and services up front. Ask more questions. Bring in an outside consultant to review SOW/T&Cs, costs.

    Service & support - overall comment

    Too many major outages this year.


  • 4 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    strong financial position, in progress of migration data centers.

    Overall Comment

    Strong financial position and track record of results.

    What one piece of advice would you give other prospective customers?

    define cloud strategy first.

    What do you like most about the product or service?

    cost.

    What do you dislike most about the product?

    duration it takes to complete contract.

    What one thing do you wish the vendor did differently?

    flexibility in legal terms.

    If you could start over, what would your organization do differently?

    better requirements, define migration strategy.


  • 5 out of 5.0, Reviewed

    Product(s): Data Centers & Colocation Services

    Implementation was challenging but the vendor worked with us closely to resolve all issues

    Overall Comment

    Vendor support was great

    What one piece of advice would you give other prospective customers?

    Trust the vendor. They have the experience.

    What do you like most about the product or service?

    Robust and cost effective.

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    Start planning sooner.


  • 4 out of 5.0, Reviewed

    Product(s): CenturyLink Cloud

    Implementation with our CMP was not easy as expected. CLC as a whole has performed well.

    Overall Comment

    CLC works well for our development/test use cases.

    What one piece of advice would you give other prospective customers?

    Spend time evaluating full requirements to make sure they can deliver.

    What do you like most about the product or service?

    Very user friendly and easy to manage. Provisioning is fairly reliable with cost tracking by business unit.

    What do you dislike most about the product?

    Functionality is basic compared to the big three public cloud service providers.

    If you could start over, what would your organization do differently?

    Evaluate CMP solutions in conjunction with public cloud implementation. Integration has been a challenge.


  • 1 out of 5.0, Reviewed

    Product(s): Savvis VPDC

    Do your home work before working with SAVVIS/Centurylink.

    Overall Comment

    Savvis/Centurylink customer service is horrible. Have to wait for days and weeks just to get quotes for service. Actual provisioning takes several weeks.

    What one piece of advice would you give other prospective customers?

    Do your homework.

    What do you like most about the product or service?

    Disciplined approach to Infrastructure engineering and good security.

    What do you dislike most about the product?

    Self-service portal not very user friendly.

    What one thing do you wish the vendor did differently?

    Deliver services as promised.

    If you could start over, what would your organization do differently?

    We would not opt for a managed services but just a hosting service.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(5)
3.0

Pricing and contract flexibility (pricing and terms)

(5)
2.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.5

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.4

Quality of technical support

(5)
4.0

Quality of peer user community

(5)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.6

Compute

(5)
4.0

User Management

(5)
3.0

Network

(4)
3.8

Security and Compliance

(4)
3.8

Scaling

(5)
3.6

Developer Services

(1)
3.0

DevOps Enablement

(1)
3.0

Management Tools

(4)
2.8

Enterprise Integration

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Vendor Management

Vendor/Product Selection

Development/Integration

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

IBM

Amazon Web Services

Rackspace

Verizon

Dimension Data

Microsoft


What other solutions did you consider as an alternative to public cloud IaaS?

Building your own private cloud using VMware technology

Building your own private cloud using OpenStack

Building your own private cloud using some other technology

Hosted private cloud IaaS in a service provider’s data center

Adding a self-service portal to your existing data center’s virtualization environment

Adding additional automation to your existing data center’s virtualization environment

Building your own private cloud using Microsoft technology


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Cost management

Improve infrastructure

Improve business agility

Gain flexible, scalable infrastructure

Implement capabilities that internal IT couldn’t deliver

Improve developer productivity

Create internal/operational efficiencies

Drive innovation

Enable/improve security incident workflow and reporting

Expand data center presence into new geographies


What were the key factors that drove your decision?

Pre-existing relationships

Overall cost

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Product functionality and performance

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa