4 out of 5.0, Reviewed Dec 5, 2016
Great experience. Worked with the 3rd party vendor to move the on-prem infrastructure to the Colo but the experience was smooth and easy.
if possible, work with 3rd party integrators and make sure you document everything.
ease of use via customer portal.
badging process for permanent access to the building.
provide support working with 3rd party integrators.
Not making any changes to the current state and move 'as-is'.
4 out of 5.0, Reviewed Dec 5, 2016
CenturyLink provides a stable colocation solution which met our needs to host our private cloud and dedicated infrastructure platforms. Contracts and service orders are clearly structured and pricing is competitive. In recent months, CenturyLink has been very challenged in response times during negotiations of terms and pricing, extending the timeline far longer than is customary. We believe there is internal instability given the announced changes in strategic direction. But, overall, CenturyLink is a solid service provider and we are confident that regardless of the eventual outcomes, we are in very good hands with this provider.
Be very diligent in understanding both the history and prospective future of each facility, business unit, or service offering under consideration. CL is going through another round of change, which will impact the end state and likely result in attrition of key employees. They have a good team, and build strong relationships, but no guarantees. They have solid facilities and network infrastructures, and the L3 transaction will enhance that, so the long term future will be interesting.
The facilties, network, and operational teams doe an excellent job. once past sales and contracting process, CL is easier to do business with than many of their competitors. Not perfect, but they have a good client oriented structure and culture.
Clean up the contracting and pricing processes. Way too many people involved who are not authorized to make decisions, while the decision makers are hard to reach, somewhat difficult to do business with, and slow in response time.
Create a more competitive environment during the vendor selection, including an open RFP process. Since CL was the incumbent, they had an advantage which lessened their sense of urgency to get the deal completed.
3 out of 5.0, Reviewed Nov 29, 2016
Although we'd had a business relationship with Savvis prior to its acquisition by CenturyLink, we found CenturyLink to be much more challenging to do business with. The technical team was very good, and the management portal was fairly easy to use, but confusion over billing and services became frustrating. While server sizing was very flexible, pricing around storage seemed much higher than other services such as Azure or AWS. CenturyLink has acquired other cloud technology recently and not all of it is completely integrated, creating areas where there are frustrating incompatibilities.
Be sure you fully understand what you will be charged for, and document what you are actually using. We've had numerous billing disputes around when services were discontinued, and what was actually being paid for.
Management interface was very robust, and allowed for fairly granular sizing of servers.
Services themselves overall were fairly good, although we often found ourselves being billed for things we wouldn't have expected. Storage was overpriced compared to competitors. Most changes were dumped into a queue which appeared on a separate page, which ended up forcing you to jump back and forth from several pages to check status, rather that providing updates on the page where the change was submitted.
Better controls and more transparency around billing and pricing. This was often confusing (both to us and CenturyLink account people) and a source of frustration. Better integration of some more recently acquired services, such as AppFog, with the CenturyLink Cloud platform.
We were, at the time we decided to use CenturyLink for a specific project, moving other sites and servers from the older Savvis VPDC product to Microsoft Azure. One of our internal customers wanted to stay with CenturyLink and we did not push back on this sufficiently, causing us more work by supporting two platforms. After being there for around 9 months we are now moving this customer (with their blessing) from CenturyLink to Microsoft Azure.
1 out of 5.0, Reviewed Nov 5, 2016
1. One SQL server. 2. One issue (Host changes time on VM like 20 times a day resultinng in everyone connected to ERP server being kicked out). 3. Two months Century Link could not fix the issue. 4. Century Link informed us VM was moved from one over utilized cluster to another, issue conntinued to happen and then after one more week informed us VM was never moved.
The more we dig into Century Link cloud the worse it becomes.
Century Link staff does not know much about their own products and services. E.g. try setting up Ceth storage using the KB Century Link provided, see if you can set it up with help of the KB. Its just mind boggling how bad it really is.
Transparency and hardwork.
We would ensure to stay away from vendors like century link.
2 out of 5.0, Reviewed Oct 16, 2016
We selected Tier 3 and were relatively happy with Tier 3 prior to their acquisition by CenturyLink. Reliability/downtime and service have gone downhill since Tier 3 was acquired by CenturyLink.
Be prepared for medium-term change if you go with a smaller provider
Flexible online provisioning of servers
Inability to easily create portable images of servers. Ridiculous.
Warn us that they were about to ruin the cutomer experience as happens in most acquisitions
Be more savvy about potential future acquisition of smaller providers, and think about how to maintain service levels through acquisition, or how to easily shift providers if that doesn't bear out
Service responsiveness became poor after Tier 3 acqusition by CenturyLink Cloud. Hard to get good answers in a timely way.
3 out of 5.0, Reviewed May 12, 2016
We still are in transition so we are struggling at times since we are in the 'moving process'.
Check the trade rags and speak to non-recommended customers.
cost - until the invoices arrived.
We have had at least 3 major outages so far this year.
Provide services for free for the first 6 months while transitioning to their cloud.
Negotiate missed processes and services up front. Ask more questions. Bring in an outside consultant to review SOW/T&Cs, costs.
Too many major outages this year.
4 out of 5.0, Reviewed Apr 21, 2016
Strong financial position and track record of results.
define cloud strategy first.
duration it takes to complete contract.
flexibility in legal terms.
better requirements, define migration strategy.
5 out of 5.0, Reviewed Dec 8, 2015
Vendor support was great
Trust the vendor. They have the experience.
Robust and cost effective.
Start planning sooner.
4 out of 5.0, Reviewed Dec 7, 2015
CLC works well for our development/test use cases.
Spend time evaluating full requirements to make sure they can deliver.
Very user friendly and easy to manage. Provisioning is fairly reliable with cost tracking by business unit.
Functionality is basic compared to the big three public cloud service providers.
Evaluate CMP solutions in conjunction with public cloud implementation. Integration has been a challenge.
1 out of 5.0, Reviewed Dec 2, 2015
Savvis/Centurylink customer service is horrible. Have to wait for days and weeks just to get quotes for service. Actual provisioning takes several weeks.
Do your homework.
Disciplined approach to Infrastructure engineering and good security.
Self-service portal not very user friendly.
Deliver services as promised.
We would not opt for a managed services but just a hosting service.
1 of 1 peer(s) found this review helpful.