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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SoftLayer

    Private cloud and managed service with one vendor

    Overall Comment

    Very flexible offering.

    What one piece of advice would you give other prospective customers?

    Be clear and focused on reasons for IaaS eg cost, agility, security, managed service provision.

    What do you like most about the product or service?

    Ability to do private cloud and also managing the service.

    What do you dislike most about the product?

    dependence on one vendor.

    If you could start over, what would your organization do differently?

    Choose primarily driven by over subscribed internal IT resources.

    Service & support - overall comment

    Detailed engagement with quality support form key SMES at IBM

    Integration & Deployment - Overall comment

    high


  • 3 out of 5.0, Reviewed

    Product(s): SoftLayer

    Strong SoftLayer team expertise.

    Overall Comment

    Our experience overall was positive when it came to the original softlayer team. They were using more mainstream technologies than those IBM team would be familiar with. The knowledge and skills of the softlayer team was also much better than IBM team members. Additionally our evaluation showed that Softlayer did not have the full complement of technologies compared to AWS or Microsoft, but what they did provide was done very well.

    What one piece of advice would you give other prospective customers?

    Perform hands on testing whenever possible and identify functionality that is available now and in future releases.

    What one thing do you wish the vendor did differently?

    We would have rather worked directly with the softlayer team and not have any IBM representation present in our meetings or evaluation.

    If you could start over, what would your organization do differently?

    In an ideal scenario we would not let our existing relationships influence our decision process as much as it did.


  • 5 out of 5.0, Reviewed

    Product(s): SoftLayer

    implementation was easy.

    Overall Comment

    good to have experience.

    What do you like most about the product or service?

    good service.


  • 4 out of 5.0, Reviewed

    Product(s): SoftLayer

    Integration with Active directory was not easy as expected.

    Overall Comment

    Had difficulties with AD integration.

    What one piece of advice would you give other prospective customers?

    Perform a POC and get verification of all the claims made by the vendor.

    What do you like most about the product or service?

    Vendor was willing to make modifications in their offerings based on feedback.

    What do you dislike most about the product?

    Not easy to integrate with AD.

    If you could start over, what would your organization do differently?

    Probably go with Azure.

    Product capabilities - overall comment

    Integration capabilities with AD were limited.

    Service & support - overall comment

    The vendor was flexible and accommodating.

    Integration & Deployment - Overall comment

    Had difficulties with AD integration.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.3

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.5

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(4)
4.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.5

Compute

(4)
3.8

User Management

(4)
4.5

Network

(4)
4.0

Security and Compliance

(4)
4.3

Scaling

(4)
4.3

Developer Services

(4)
3.5

DevOps Enablement

(4)
3.8

Management Tools

(4)
4.3

Enterprise Integration

(4)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Development/Integration

Functional Assessment

Maintenance and Support

Rollout and Install

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

Microsoft

Amazon Web Services

CenturyLink

CSC

Google

IBM

VMware


What other solutions did you consider as an alternative to public cloud IaaS?

Hosted private cloud IaaS in a service provider’s data center

Adding a self-service portal to your existing data center’s virtualization environment

Adding additional automation to your existing data center’s virtualization environment

Building your own private cloud using OpenStack

Outsourced private cloud IaaS in your own data center


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Improve business agility

Expand data center presence into new geographies

Gain flexible, scalable infrastructure

Implement capabilities that internal IT couldn’t deliver

Improve infrastructure

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Strong services expertise

Breadth of services

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America