Loading product reviews...
4.0 out of 5.0 (37 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Easy to get started. Plan for extra time to operationalize.

    Overall Comment

    MS is easy to work with. Excellent implementation support and knowledgable support team.

    What one piece of advice would you give other prospective customers?

    If you are already a Microsoft shop - this is an easy transition.

    What do you like most about the product or service?

    Fast - goverened by our existing agreements.

    What do you dislike most about the product?

    Initiatlly not as flexible, though they are becoming more open.

    What one thing do you wish the vendor did differently?

    Easier integration from VMware

    If you could start over, what would your organization do differently?

    Not much, we will have more lessons learned once we have more instances in production.

    Service & support - overall comment

    Great (free) consulting for setup.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Very agile but too complex - changes don't always make life better

    Overall Comment

    Microsoft is constantly evolving the platform which in some cases has been very beneficial to us in that we can leverage new features to bring solutions our business. Conversly, some of the changes that they have rolled out have caused us significant pain - ARM is a good example, with no clear migration path from the previous deployment methodology. Documentation is an area that is very lacking and has been a major cause of concern for us.

    What one piece of advice would you give other prospective customers?

    Be cautious of change but embrace the ability to scale.

    What do you like most about the product or service?

    It is agile

    What do you dislike most about the product?

    Complex and poorly documented

    What one thing do you wish the vendor did differently?

    Dedicate resources to properly document the platform. There needs to be a focus on documents that very precisly and consisly explain how a feature is to be used. Even their internal support staff struggles with the documentation

    If you could start over, what would your organization do differently?

    Avoid vendor specific implementations. Microsoft's PaaS model seems to have fallen by the wayside and we are now tied to it which in hindsight was a poor choice. The DevOps mindset has made this more challanging for us as some of the decisions made were by people who don't really understand infrastructure and its' lifecycle

    Service & support - overall comment

    Support calls tend to take significant time to get resolved. We recently had an issue that took over a month to resolve - much of which was due to poor documentation to the point that the support engineers could not understand what needed to be done. In addition, there is limited diagnostic capabilities which makes the process much more difficult than it should be


  • 3 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Great vendor support end to end

    Overall Comment

    Compared to other products of similar nature, AZUR stood out as it could provide the agility and scalability needed, plus availability metrics were good.

    What one piece of advice would you give other prospective customers?

    Challenge the vendor for metrics that matter to your business.

    What do you like most about the product or service?

    Seems like a solid platform to be used with solid vendor backing.

    What do you dislike most about the product?

    being small fish in the big pond has its own de-merits.

    What one thing do you wish the vendor did differently?

    Give more discount and provide more resiliency metrics that can be shared/used with/by the business.

    If you could start over, what would your organization do differently?

    vendor was Open to challenges, provided end to end support, live demonstrations, and actual metrics needs to be sorted out. Easy to deal compared to others.

    Service & support - overall comment

    Lot depends on the local team, we have a great team so it made it easy to deal with them. The service and support team did a very good job.

    Integration & Deployment - Overall comment

    The testing and PoC resulted in very good outcomes, for the right reasons, the product is not very difficult to integrate. However, you need to have good in-house expertise to deal with end user issues in case they occur.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Implementation was completed in 30 days and has been very successful.

    Overall Comment

    The transition was easy to move from an in-house hosted application to the Microsoft Azure. We were able to move very quickly and build a platform that allowed us to scale as needed to accommodate traffic spikes.

    What one piece of advice would you give other prospective customers?

    Work with an experienced cloud architect to help you build the best solution to meet your needs.

    What do you like most about the product or service?

    The flexibility and control it provides for us to deploy and manage our website.

    If you could start over, what would your organization do differently?

    Be more proactive and give time to fully integrate the cloud with our internal infrastructure and network design.

    Service & support - overall comment

    We had no additional support at first so we would be put into the same queue as all other users. We have since been able to obtain a premier level of support that allows us to get better response.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Azure is catching up with the Vision on Cloud

    Overall Comment

    Good and Cloud is maturing fast

    What one piece of advice would you give other prospective customers?

    Mutlicloud roadmap , open source and no vendor lockin

    What do you like most about the product or service?

    Ease of learning

    What do you dislike most about the product?

    on 1 month to try

    What one thing do you wish the vendor did differently?

    Use more open source

    If you could start over, what would your organization do differently?

    Yes have a multicloud roadmap both with AWS and Azure

    Service & support - overall comment

    Glad i have Azure premier support


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Implementation is working well, but took more effort than expected

    Overall Comment

    Good product offering; took a long time to understand the different approach required for cloud implementation.

    Service & support - overall comment

    Good support from Microsoft; required it a great deal.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Pay for some consulting time - it's *so* worth it!

    Overall Comment

    We worked closely with Microsoft internal consulting in the development of our overall architecture. This helped us to avoid some pitfalls that would otherwise have delayed the project for anywhere from weeks to months. The Azure platform has some weaknesses, but provides some capabilities that would be difficult for us to provision elsewhere

    What one piece of advice would you give other prospective customers?

    Cloud is far more than a technology decision - engage with training/education resources, your customers, your providers, your contract and purchasing staff as early as you possibly can. Customer education is a key component - cloud is just different enough that developers who use their old, familiar coding and deployment approaches are going to miss 90% of the value of Cloud.

    What do you like most about the product or service?

    Itegration across services - SaaS, PaaS and IaaS services work (almost) seamlessly together. Except for that multi-console thing.

    What do you dislike most about the product?

    Location. location. location. Running high-speed circuits to Azure POPs is ridiculously expensive. These costs alone remove cost as a benefit for Cloud deployments

    What one thing do you wish the vendor did differently?

    Integrate those consoles!!!! The existing requirement to access, provision and manage services across two differen consoles is simply unacceptable given the state of the art in Cloud service provisoning

    If you could start over, what would your organization do differently?

    Start sooner, have more input from the developer/end-user community very early in the process. While we made it a point to engage with our customers, we did so after making some key decisons that we may have approached differently had customers been sitting with us in the room at the time/

    Product capabilities - overall comment

    Good and getting better

    Service & support - overall comment

    Very responsive

    Integration & Deployment - Overall comment

    Microsoft worked with us to ensure that our architecture development and initial deployments were simple and seamless


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Easy implementation and excellent support.

    Overall Comment

    We have been very pleased with IaaS in Azure. The ease of implementation was unexpected. We setup a virtual network and express route to make the servers easy to access and fast on our network. Microsoft provided support throughout the process which helped in the success.

    What one piece of advice would you give other prospective customers?

    Script as much as you can with PowerShell to make server builds as automated as possible. Including the shutdown of machines in off hours when possible to cut cost.

    What do you like most about the product or service?

    Speed of builds and hardware when I need it.

    What do you dislike most about the product?

    Microsoft changed the interface to Azure which made things confusing for a while.

    What one thing do you wish the vendor did differently?

    Clear up the confusing licensing process and provide better ROI information for IaaS.

    If you could start over, what would your organization do differently?

    Setup the virtual network and included all areas of our infrastructure business unit from the start. Getting the processes in place for a large organization can be difficult and take time to complete.

    Product capabilities - overall comment

    The ability to build both Windows and Linux servers with custom builds (e.g. SharePoint) is very nice. The setup of virtual networks, external facing servers, AD, global storage, and disaster recovery were very easy.

    Service & support - overall comment

    The servers work just as servers in our on datacenter. The ease of build and deployment has been excellent. Support from Microsoft is only a phone call away. We did purchase Tier 3 support which I highly recommend.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Azure (IAAS) infrastructure was deployed quickly and with minimal impact.

    Overall Comment

    The learning curve for Microsoft Azure was minimal. Adoption of new technologies are always challenging, but in this case was accepted fairly quickly and enabled us to deploy a major application in an expedited manner. We were unable to use a PAAS solution in Azure as one of our 3rd party products were not compatible.

    What one piece of advice would you give other prospective customers?

    If you need a wide pipe to Azure from your corporate network, make sure you research the costs. The ExpressRoute service is fairly reasonable, however, the service provider's (Verizon, FPL Fibernet, etc) supporting ExpressRoute can be quite expensive.

    What do you like most about the product or service?

    Ease of deployment.

    What do you dislike most about the product?

    Difficult to estimate monthly costs.

    What one thing do you wish the vendor did differently?

    Divulge all costs associated with a full IAAS solution. The pricing models are not very comprehensive.

    If you could start over, what would your organization do differently?

    Ensure all 3rd Party products are compatible with Azure before moving forward.

    Integration & Deployment - Overall comment

    Would give it a 5, however, one of our 3rd party products cannot be used with the PAAS solution.


  • 2 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Simple is easy, but beware if you bring in real world complexity!

    Overall Comment

    Many rough edges and unexplained details about functionality. Specifically NFS and DNS setup and stability issues along with SSD support limited at various data centers. Service support folks not familiar or aware of some issues which should be standard operations.

    What one piece of advice would you give other prospective customers?

    Pick a use scenario and walk through it, in detail with the vendor before first implementation. Get training and understanding up front.

    What do you like most about the product or service?

    Tooling is fairly intuitive to use and understand.

    What do you dislike most about the product?

    Little or no examples showing/explaining how to solve some of the complex issues. Such as DNS setup, etc.

    What one thing do you wish the vendor did differently?

    Need the primary relationship person to own the issue through to resolution, not pass the buck.

    If you could start over, what would your organization do differently?

    We did not do a formal strategic assessment for IaaS. This was accepted mainly due to it's license bundling with other enterprise tooling. Infrastructure group brought it in and then turned it loose because it was available and paid for.

    Integration & Deployment - Overall comment

    No firsthand experience with this area.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(30)
3.9

Ability to understand your organization's needs

(32)
4.1

Timely and complete response to product questions

(33)
3.8

Pricing and contract flexibility (pricing and terms)

(28)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(34)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(26)
4.0

Ease of integration using standard APIs and tools

(27)
3.8

Quality and availability of end-user training

(30)
3.8

Ease of deployment

(33)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(35)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(29)
3.9

Quality of technical support

(30)
3.7

Quality of peer user community

(29)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(36)
4.3

Compute

(33)
4.4

User Management

(31)
4.0

Network

(34)
4.1

Security and Compliance

(33)
4.4

Scaling

(32)
4.5

Developer Services

(29)
4.1

DevOps Enablement

(27)
4.0

Management Tools

(33)
4.2

Enterprise Integration

(31)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Development/Integration

Rollout and Install

Executive Sponsor

Functional Assessment

Application Lead

Maintenance and Support

Vendor Management

User Training

Other...


What other vendors were considered? Multiple responses allowed.

Amazon Web Services

VMware

Rackspace

CenturyLink

Google

IBM

Microsoft

CSC

VMWare

Other...


What other solutions did you consider as an alternative to public cloud IaaS?

Building your own private cloud using VMware technology

Hosted private cloud IaaS in a service provider’s data center

Building your own private cloud using Microsoft technology

Adding a self-service portal to your existing data center’s virtualization environment

Adding additional automation to your existing data center’s virtualization environment

Building your own private cloud using OpenStack

Building your own private cloud using some other technology

Outsourced private cloud IaaS in your own data center

Other...


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Improve business agility

Gain flexible, scalable infrastructure

Cost management

Drive innovation

Improve infrastructure

Implement capabilities that internal IT couldn’t deliver

Create internal/operational efficiencies

Expand data center presence into new geographies

Improve developer productivity

Enable/improve security incident workflow and reporting

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Breadth of services

Product roadmap and future vision

Overall cost

Product functionality and performance

Financial/organizational viability

Strong customer focus

Strong consulting partnership

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Europe, Middle East and Africa

Latin America