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4.0 out of 5.0 (56 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Easy to use, consume and continous improvement by MS on service offerings

    Overall Comment

    Azure has substantially improved from 2015-2016 when we started looking. We are happy with the progress we have made with Azure, but because their service offerings become evolving, it has led to challenges on converting to these new service, for example ARM conversion etc.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Azure Infrastructure

    Overall Comment

    scalable options and features constantly coming out. communicates changes well.

    What one piece of advice would you give other prospective customers?

    Always check your Expressroute options and keep multiple expressroutes up in case of an outage.

    What do you like most about the product or service?

    The flexibility and agility to et infeastructure up quickly and the option to scale.

    What do you dislike most about the product?

    Some of the services are not mature. Licensing and billing take a rocket scientist to figure out.

    What one thing do you wish the vendor did differently?

    i think someof the aervices come out as bet products instead of mature products.

    If you could start over, what would your organization do differently?

    I would have pushed to understand the Expressroute more and created and more robust connection.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Microsoft Azure is very viable.

    Overall Comment

    The only issue we have is that we still have some Windows 2003 servers that could not be moved to Azure. But our other datacenters will give us that ability until we upgrade. Right now we just have started moving Dev and QA to Azure.

    What one piece of advice would you give other prospective customers?

    Have a datacenter assessment done first. That way you can understand the relationship between servers for when it comes time to move them.

    What do you like most about the product or service?

    The ease of bringing up new servers or services is just incredible.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Get experienced help. It will save you a lot of time.

    Overall Comment

    Third party implementor brought more real world experience and was able to focus better than Microsoft who was more high level and general.

    What one piece of advice would you give other prospective customers?

    Ensure you have your governance piece workedout early on.

    What do you like most about the product or service?

    Works as advertised. Fast innovations.

    What do you dislike most about the product?

    Obvious that they will make cross cloud components difficult.

    What one thing do you wish the vendor did differently?

    The vendor is rightyfully well experienced in their tools. But they could be a value add if they had more formailty in there expereince with the components around the tools, like governance, process, tooling, etc.

    If you could start over, what would your organization do differently?

    Business drove the initiative by starting work and activations without infrastructure. It took awhile to right the ship. Infrastructure should take the lead first and bring it to business and partner with business.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Strong management tools for cloud based implementations.

    Overall Comment

    A maturing cloud offering that is flexible and meets the majority of our development needs. However, partnering with Microsoft has resulted in more sales presentations than actual partnering. This is true of Microsoft across their technology offerings. There is too much upsell in the partnering effort.

    What one piece of advice would you give other prospective customers?

    Ensure strategy, governance and a cloud team are fully in place.

    What do you like most about the product or service?

    Flexibility

    What one thing do you wish the vendor did differently?

    Quit upselling.

    If you could start over, what would your organization do differently?

    Ensure governance was fully in place before moving any workloads.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Highly recommend Azure Cloud Infrastructure

    Overall Comment

    There were some production deployment issues that required extra support but otherwise there were no problems

    What one piece of advice would you give other prospective customers?

    Make sure the enterprise agreement is sufficient for the production needs

    What do you like most about the product or service?

    Fully featured, simple to use and get services running quickly

    What do you dislike most about the product?

    Some of the build/integration servers lagged behind the infrastructure services

    What one thing do you wish the vendor did differently?

    There is nothing I wished the vendor did differently

    If you could start over, what would your organization do differently?

    Adopt a production strategy sooner


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Fast and easy

    Overall Comment

    Microsoft is always easy to deal with and implementing systems is very easy with their portal, once you understand the termenology.

    What one piece of advice would you give other prospective customers?

    Dive in, and get started. Once you start with the product it becomes more evedient the value.

    What do you like most about the product or service?

    Ease of standing up new servers and services. Quick to tear them down also.

    What do you dislike most about the product?

    They need to better communicate roadmap

    What one thing do you wish the vendor did differently?

    I like that they are evolving and changing fast, but I hate that they are changing fast. Sometimes it makes it difficult to finish a mini project because things are changed and you may need to pivot in the middle. They could better communicate their roadmap.

    If you could start over, what would your organization do differently?

    Get teams together earlier in the process of evaluating and roll out.

    Service & support - overall comment

    They can take some time to answer questions, and require service tickets to do. Even MS rep has us open cases for things.

    Integration & Deployment - Overall comment

    Network connect and vpns are still a challenge, along with routing in hybrid environments.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Implementation was easy, options available are far more than expected

    Overall Comment

    Azure products are easy to implement and install. Support option was not working at first but Microsoft support team fixed that.

    What one piece of advice would you give other prospective customers?

    Do your research. All clouds are not the same.

    What do you like most about the product or service?

    Ease of use and consistency. One tool, one portal, MANY products and services available.

    What do you dislike most about the product?

    Nothing yet.

    What one thing do you wish the vendor did differently?

    Create customer service teams for initial implementation for all of their products. They are adding so many new products to Azure every month it's hard to keep up. It would be great if Microsoft had a team that could learn my business (non-profit) and help alert me to potentially new services that would benefit our company.

    If you could start over, what would your organization do differently?

    Nothing, the implementation has worked really well for what we needed and where we are at exploring cloud IaaS.

    Service & support - overall comment

    Had 1 problem and they were able to resolve it quickly.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Azure has made cloud transition easier

    Overall Comment

    Azure is not as mature as AWS, but I feel its catching up. Since we started evaluating they have added several new features that helped our implementation.

    What one piece of advice would you give other prospective customers?

    Its time to consider cloud offerings and evaluate for some projects with in the company

    What do you like most about the product or service?

    Flexibility and view infrastructure as software configuration

    If you could start over, what would your organization do differently?

    Use cloud from begining


  • 3 out of 5.0, Reviewed

    Product(s): Microsoft Azure

    Moving to the cloud definitely takes a village

    Overall Comment

    Migrations to the cloud are rarely trivial, and it's unrealistic to expect JUST developers or JUST QA or JUST Networking/Security to be automatically seasoned at it. Interanal expertise is critical and hard to find. I think the best way to promote cloud adoption technology at large organizations is to offer cross-training (to at least start with foundational skills). Any way that a vendor can do that (promote trainining; especially in-person when possible), I'm all about that.

    What one piece of advice would you give other prospective customers?

    Dont be so risk adverse. If you allow all the unknowns of migrating to the cloud prevent all necessary momentum (security concerns, budget planning, fall-back plans, stack support, etc) no-one would ever to the cloud. Risk management is no longer about "how do I prevent all risk from the beginning" but more about, do I have the visibility in place to re-direct when I need to. Go down the crazy path, but just make sure you've got the visibility pivot dramatically and quickly if need be. Waiting for the "safe path" isn't competitive. Going at several paths and running down the one you find is best is much more competitive.

    What do you like most about the product or service?

    It's relatively accessible

    What do you dislike most about the product?

    The learning curve

    What one thing do you wish the vendor did differently?

    More hands-on support and training. Microsoft isn't the work vendor about it, but again fear of the unknown is the biggest barrier to adoption right now. If Microsoft had trained support staff to embed themselves with development teams and architects to promote critical problem solving in Azure (as consultants for example), we'd be all over that. But those resources are very hard to find.

    If you could start over, what would your organization do differently?

    We'd integrate cloud-expertise imbedded with development teams early on. Allow projects to manifest organically sprint-to-sprint with the embedded environment expertise they need. The approach of teams going to a cloud architect who then goes to a data architect who then go to security is fundametally not working. Cloud infrastructure and it's implications are fundametally entwined with applicaiton development.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(46)
3.8

Ability to understand your organization's needs

(49)
3.9

Timely and complete response to product questions

(51)
3.9

Pricing and contract flexibility (pricing and terms)

(44)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(52)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(42)
3.9

Ease of integration using standard APIs and tools

(42)
3.9

Quality and availability of end-user training

(46)
3.7

Ease of deployment

(51)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(52)
3.8

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(47)
3.8

Quality of technical support

(47)
3.8

Quality of peer user community

(44)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(54)
4.3

Compute

(52)
4.4

User Management

(50)
4.0

Network

(52)
4.1

Security and Compliance

(47)
4.3

Scaling

(51)
4.5

Developer Services

(44)
4.1

DevOps Enablement

(43)
4.0

Management Tools

(52)
4.2

Enterprise Integration

(49)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Rollout and Install

Vendor/Product Selection

Development/Integration

Executive Sponsor

Functional Assessment

Application Lead

Maintenance and Support

Vendor Management

User Training

Other...


What other vendors were considered?

Amazon Web Services

VMware

Amazon Web Services (AWS)

Rackspace

CenturyLink

Google

Microsoft

IBM

CSC

Verizon

Virtustream

VMWare

Other...


What other solutions did you consider as an alternative to public cloud IaaS?

Hosted private cloud IaaS in a service provider’s data center

Building your own private cloud using VMware technology

Building your own private cloud using Microsoft technology

Adding additional automation to your existing data center’s virtualization environment

Building your own private cloud using some other technology

Building your own private cloud using OpenStack

Adding a self-service portal to your existing data center’s virtualization environment

Outsourced private cloud IaaS in your own data center

Other...


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Improve business agility

Gain flexible, scalable infrastructure

Cost management

Improve infrastructure

Drive innovation

Implement capabilities that internal IT couldn’t deliver

Improve developer productivity

Create internal/operational efficiencies

Expand data center presence into new geographies

Enable/improve security incident workflow and reporting

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Product functionality and performance

Overall cost

Financial/organizational viability

Strong customer focus

Strong services expertise

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America

APAC

EMEA