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4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Rackspace but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Rackspace Public Cloud

    The implementation team enabled a smooth transition for our organization.

    Overall Comment

    Implementation went very well and very solid solution.

    What one piece of advice would you give other prospective customers?

    Review and understand the contract to ensure that you are getting what you expect.

    What do you like most about the product or service?

    It is set and go - don't have to worry about it.

    What do you dislike most about the product?

    Can't think of anything.

    What one thing do you wish the vendor did differently?

    Pricing could be lower.

    If you could start over, what would your organization do differently?

    Can't think of anything.


  • 5 out of 5.0, Reviewed

    Product(s): Rackspace Public Cloud

    RackSpace is a quick win for many large companies due to their flexibility.

    Overall Comment

    Environment was stod up and deployed in minutes.

    What one piece of advice would you give other prospective customers?

    Negotiate costs, RackSpace is a top tier provider, but willing to negotiate.

    What do you like most about the product or service?

    The customer portal is extremely easy to use.

    What do you dislike most about the product?

    The costs are stll high.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    We were looking for a quick, inexpensive solution. We had an existing relationship with RackSpace, so there was not a lot of discussion. Would not do anything differently at that time.

    Service & support - overall comment

    2nd to none! They truely live up to their motto of fanatical support.

    Integration & Deployment - Overall comment

    RackSpace has extremely knowledgable engineers and our deployments and integration of new servers rarely cause any issues.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Compute

(2)
4.5

User Management

(2)
4.5

Network

(2)
3.5

Security and Compliance

(2)
5.0

Scaling

(2)
5.0

Developer Services

(1)
4.0

DevOps Enablement

(1)
4.0

Management Tools

(2)
4.5

Enterprise Integration

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor Management

Application Lead

Rollout and Install

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

Amazon Web Services

Microsoft


What other solutions did you consider as an alternative to public cloud IaaS?

Adding a self-service portal to your existing data center’s virtualization environment

Building your own private cloud using Microsoft technology

Hosted private cloud IaaS in a service provider’s data center


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Gain flexible, scalable infrastructure

Cost management

Drive innovation

Improve business agility


What were the key factors that drove your decision?

Breadth of services

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Strong customer focus

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America