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3.9 out of 5.0 (7 ratings)

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We have aggregated ratings data on VMware but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): vCloud Air

    Supportive with short time line

    Overall Comment

    Time constraint with ATT end of life

    What one piece of advice would you give other prospective customers?

    Itemize what you have and know what is needed/required when migrating and plan for additional time.

    What do you like most about the product or service?

    Better than than our legacy system with more functionality around load balancing and DR

    What do you dislike most about the product?

    Ease of use

    What one thing do you wish the vendor did differently?

    Provided more pitfalls to look for

    If you could start over, what would your organization do differently?

    Yes, we would plan it out better and have better development envolvement


  • 4 out of 5.0, Reviewed

    Product(s): vCloud Air

    vCloud Air DRaaS versus On-Premise DRaaS

    Overall Comment

    The initial contact with VMware was productive and useful to understand their product offering. It was a surprise to find our on-premise solution using SRM, EMC Recover-Point was more mature than vCloud Air DRaaS.

    What one piece of advice would you give other prospective customers?

    If you're a customer with significant VMware workload this is a viable solution for disaster recovery.

    What do you like most about the product or service?

    It's similar to the products running in-house versus a Microsoft Azure or AWS.

    What do you dislike most about the product?

    It lacks on-demand offerings regarding disaster recovery.

    What one thing do you wish the vendor did differently?

    Spend more time developing their product to align with their other product offerings. It was disturbing to find out SRM a product in the marketplace for a long time not working with vCloud Air.

    If you could start over, what would your organization do differently?

    There hasn't been a need to start over.

    Service & support - overall comment

    VMware technical support has been knowledgable in the subject matter and helping resolve issues.


  • 4 out of 5.0, Reviewed

    Product(s): vCloud Air

    Product was a bit confusing to license but is relatively easy to use.

    Overall Comment

    Product had a bit of a learning curve at first.


  • 4 out of 5.0, Reviewed

    Product(s): vCloud Air

    Implementation was easy, and integration into existing infrastructure was even easier.

    Overall Comment

    There were a few connectivity nuances, but all in all a successful implementation and easy to work with.

    Product capabilities - overall comment

    Capabilities are the same, as if it were in-house infrastructure.

    Service & support - overall comment

    Support from VMWare has always been great.

    Integration & Deployment - Overall comment

    Connectivity with existing infrastructure has some nuances, but it relatively easy to correct/alleviate.


  • 4 out of 5.0, Reviewed

    Product(s): vCloud Air

    Engagement was very good and lessons learnt were important.

    Overall Comment

    Overall the product was good. VMware is a great partner, the VCloud services are still being evaluated.

    What one piece of advice would you give other prospective customers?

    Perform sample POC of workloads and how you would manage this environment.

    What do you like most about the product or service?

    Integration with current Virtualization technologies.

    What do you dislike most about the product?

    Cost models and lack of long term road map for VCloud services.

    What one thing do you wish the vendor did differently?

    Reduced pricing models and long term roadmap exposure.

    If you could start over, what would your organization do differently?

    Gather requirements in more details and set clear expectations.

    Product capabilities - overall comment

    Good capabilities. However, we are still evaluating the long term business model.

    Service & support - overall comment

    Good support.

    Integration & Deployment - Overall comment

    Integration with our current Virtualization technology was very good.


  • 3 out of 5.0, Reviewed

    Product(s): vCloud Air

    Implementation was complicated but vendor was able to provide needed guidance.

    Overall Comment

    The vendor is very knowledgeable of their product.

    What one piece of advice would you give other prospective customers?

    Research all options.

    What do you dislike most about the product?

    All the moving peices.

    If you could start over, what would your organization do differently?

    Understand the need of business rather than just the application.

    Integration & Deployment - Overall comment

    Deployment was difficult but integration was even more complex.


  • 4 out of 5.0, Reviewed

    Product(s): vCloud Air

    Easy Implementation.

    Overall Comment

    Implementing was easy but integrating with back-end services was a difficult task.

    What one piece of advice would you give other prospective customers?

    Focus on integration to back-end services.

    What do you like most about the product or service?

    VMWare portability.

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    None

    If you could start over, what would your organization do differently?

    Focus on the integration aspects first.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.9

Ability to understand your organization's needs

(7)
3.6

Timely and complete response to product questions

(7)
3.9

Pricing and contract flexibility (pricing and terms)

(7)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.5

Ease of integration using standard APIs and tools

(7)
3.7

Quality and availability of end-user training

(7)
3.6

Ease of deployment

(7)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
3.8

Quality of technical support

(6)
3.8

Quality of peer user community

(5)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.7

Compute

(7)
4.3

User Management

(7)
3.7

Network

(7)
3.4

Security and Compliance

(7)
3.4

Scaling

(6)
4.2

Developer Services

(5)
3.4

DevOps Enablement

(7)
3.7

Management Tools

(7)
3.9

Enterprise Integration

(6)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Executive Sponsor

Functional Assessment

Rollout and Install

Technical Assessment

Vendor/Product Selection

Vendor Management


What other vendors were considered?

Microsoft

Amazon Web Services

IBM

Google

CenturyLink

Other...


What other solutions did you consider as an alternative to public cloud IaaS?

Building your own private cloud using VMware technology

Building your own private cloud using Microsoft technology

Building your own private cloud using some other technology

Adding additional automation to your existing data center’s virtualization environment

Hosted private cloud IaaS in a service provider’s data center

Outsourced private cloud IaaS in your own data center


Why did you purchase a Public Cloud Infrastructure as a Service solution?

Gain flexible, scalable infrastructure

Improve infrastructure

Improve business agility

Cost management

Create internal/operational efficiencies

Drive innovation

Expand data center presence into new geographies

Improve developer productivity

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Financial/organizational viability

Overall cost

Product functionality and performance

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America