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Oracle

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Demantra Real-Time S&OP

    We did an upgrade.

    Overall Comment

    Overall experience is very awesome.

    What one piece of advice would you give other prospective customers?

    Go for an upgrade if you have fewer customizations.

    What do you like most about the product or service?

    Oracle is always best.

    What do you dislike most about the product?

    Customer Service sometimes it is slow.

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    It was smooth.

    Service & support - overall comment

    NA


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Ease of Use

(1)
4.0

Customization

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

Please rate your overall experience with this vendor

(1)
4.0

Why did you purchase the software or service? Multiple responses allowed.

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America


What was the nature of your involvement? Multiple responses allowed.

Development/Integration