4.4 out of 5 (11 Ratings)

11 Verified Reviews

Base CRM

Excellent, powerful cloud CRM that doesn't break the bank

Base has been an awesome platform within our organization. We previously used Insightly but found it clunky and not very easy to use. Base on the other hand is very simple, learning curve was small and their team is always there to support you should you have questions.

Base CRM

Base is a good match for a company like ours (small, growing)

Data migration from the previous CRM was a lot of work but went well. Rollout went well. Adoption went relatively well, however, the EU data protection act has created challenges. The 'success package' from the vendor has value. The vendor's support desk is responsive and helpful. The 'success manager' is a good thing for the vendor to provide. We did 95% of the data migration, not the vendor. The product has a strong API.

Base CRM

Great platform based on it's price!

Customer service was great.Overall I would have liked more flexibility around the ways in which we could customise certain features of the platform.

Base CRM

Base is great for small tech company

CRM is great, it takes a lot of good functionality from other CRMs and puts it all together. I really like the integration with other services like PandaDocs. The Account / Contact is bit wonky, but not a huge issue.

Base CRM

Good product feature set

The implimentation of Base has been easy. There is still work we need to do to develop our own process. Therefore, we have gotten a lot of benefit but can see that we will get much more once we are better organized.

Base CRM

The Base API we found to be a great one to work with.

Base has entrenched themselves to the point they understand my industry in order to be able to provide specific implementations, and in addition assist us with future innovations that can assist us to better manage and automate the sales pipeline.

Base CRM

Simple and scalable.

BaseCRM was nearly effortless to get going within our growing sales organization and it has scaled with us. Their constant enhancements fit right in with what we need and request. Its been amazing.

Base CRM

Fantastic team and support, but slow in developing robust and adaptable solutions.

Base provides a good solution and the basic tools that empower a sales team to organize pipelines and execute on their daily tasks. The team at Base is easily accessible and provide comprehensive answers while troubleshooting issues. Base also is willing to work on an individual level to pilot new programs. The team asks for direct insight into their clients' business to better understand how to leverage Base's capabilities. While the product itself needs refinement and more customized capabilities, the team offers great support and attempts to push the development team to move faster. Adding more custom feature rather than integrating with specific vendors will make the system more adaptable as business needs change.

Base CRM

Innovative and flexible software that satisfies sales team & back office requirements.

The Base team has been a great support partner. They have actively reached out to help consult us on building our sales funnel approach, resolve technical issues in a timely manner, and demonstrated flexibility when working with us to implement new features.

Base CRM

Easy implementation, good product for selling actual goods. Not great for account growth

The experience has been good so far. The biggest issues are that the new product release dates are never accurate and always very late.