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sales-force-automation bullhorn All Markets > Sales Force Automation

Bullhorn

4.6 out of 5.0 (11 ratings)

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We have aggregated ratings data on Bullhorn but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Bullhorn Provides Many Features - a Real Key to Individual and Team Productivity

    Overall Comment

    Bullhorn has been fantastic! The layout and functionality allow users to track and manage projects, customize fields, and create an ultimate user experience. I've been really pleased with how easy Bullhorn is to learn. There are several ways to complete some of the same tasks, and this allows users to find their own niche. I am also very pleased with the dashboards, and the ability to track performance. So many great areas in Bullhorn...I'm a big fan.

    What one piece of advice would you give other prospective customers?

    Be open to the time it takes it takes to learn. It does not take long, but like any change, there are new things to consider. The work flow improvement that came with adopting Bullhorn has been beneficial.

    What do you like most about the product or service?

    Work flow improvement. Being able to manage projects and see exactly where we are in the process, and tracking that as well. This is also related to some really cool features including tearsheets, task lists, a good searching tool, and the dashboards. The features all stream together for a great total package.

    What do you dislike most about the product?

    Sending mass emails has been the one area where I have not been as pleased. This is minor compared to the benefits with using Bullhorn.

    What one thing do you wish the vendor did differently?

    I cannot think of anything. Vendor relationship has been responsive and overall very pleased.

    If you could start over, what would your organization do differently?

    I am not sure on this one. I feel like our team started small, added features over time, and received a good amount of training support. Very pleased on this.

    Integration & Deployment - Overall comment

    Strong support with willingness to help and customize


  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Bullhorn CRM is a game changer for our business.

    Overall Comment

    We are completely satisfied with Bullhorn and the strategic direction of the company. We have had a strong partnership with them for many years and the strides they have made in the past few years regarding new features and enhancements has supported our growth year over year.

    What one piece of advice would you give other prospective customers?

    If i were to give one piece of advice to other prospective customers it would be to partner early with Bullhorn. They are very willing and open to work with you closely to ensure successful implementation, high user adoption, and to ensure that support issues are resolved quickly.

    What do you like most about the product or service?

    This is an easy one: Ease of Use. The product is very intuitive and our users pick up the functionality very easily with very little training.

    What do you dislike most about the product?

    Their mobile capabilities are very immature and it is not as easy to use as their desktop version. We want to be able to provide all the great things in the desktop version to our salesforce when they on the road. Their are some good things that can be done today with their mobile platform, but with limitations.

    What one thing do you wish the vendor did differently?

    This is part of the current year roadmap, but if I wish they did one thing differently it would be to give us more tools to control workflow and automation. Today if we have to make significant changes to the workflow then we have engaged with Bullhorn to build and develop these for us.

    If you could start over, what would your organization do differently?

    As an organization we had intended to build integration between our front and back office applications. Other priorities creeped in and we never were able to execute on the integrations. We are now feeling the pain based with our growth and size, and now beginning to build in those integrations. This was not a product or vendor limitation this was more on our organization not executing on our initial plan as part of implementation.

    Product capabilities - overall comment

    We are completely satisfied with Bullhorn's product capablitiles. We switched over last year to their latest version 'S-Release' which has allowed us to take advantage of everything that Bullhorn has to offer in their suite of products.

    Service & support - overall comment

    Bullhorn provides us a very high level of service and support. We have a multiple contacts within the organization that provide us different level of support. We are assigned an Enterprise Support Representative, Client Service Director and also a direct relationship with the CTO as a point of escalation.


  • 4 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Opening the business on Bullhorn was a no brainer. With our plans to expand, it was easy!

    Overall Comment

    Great company and great staff. Always deliver their services on time and as expected.

    What one piece of advice would you give other prospective customers?

    Plan everything carefully. You only get one chance to go live.

    What do you like most about the product or service?

    Customer service is exceptional and the product is getting better and better!

    What do you dislike most about the product?

    Nothing. That is why we chose it.

    What one thing do you wish the vendor did differently?

    Project Services could be smoother. But they are a fast and busy company.

    If you could start over, what would your organization do differently?

    Nothing.The go live was smooth and the service has been consistent ever since!

    Product capabilities - overall comment

    Bullhorn is without doubt one of the best in the industry.

    Service & support - overall comment

    Always been happy being a customer of Bullhorn's. Overall they are a very good business partner to us.

    Integration & Deployment - Overall comment

    We were live within 2 weeks of placing the order and have never looked back. Great deployment experience


  • 4 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Has a steep learning curve in the beginning.

    Overall Comment

    The software takes some time in getting used to, but Bullhorn was readily available to assist in the onboarding.

    What one piece of advice would you give other prospective customers?

    Work with Bullhorn to customize the software to your preference.

    What do you like most about the product or service?

    The campaigns

    If you could start over, what would your organization do differently?

    Introduce more people to the software in the beginning instead of going through so many waves.

    Service & support - overall comment

    The support has been crucial in getting the company adapted to the software.

    Integration & Deployment - Overall comment

    It's still a work in progress, but we feel that within the year we'll be fully integrated in the software.


  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Bullhorn dramatically increased adoption and gave us vital business insights.

    Overall Comment

    Bullhorn fully understood our needs and were very focused on delivering value.

    What one piece of advice would you give other prospective customers?

    As above, turn on email tracking as soon as possible.

    What do you like most about the product or service?

    Greater visibility and control over sales people. Greater adoption rates.

    What do you dislike most about the product?

    Wish it was cheaper or even free.

    What one thing do you wish the vendor did differently?

    Good overall experience, no major issues.

    If you could start over, what would your organization do differently?

    We would have started the email tracking / pulse sooner rather than waiting until full go live.


  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Good implementation, strong product offering, great business partner

    Overall Comment

    Bullhorn's experience with enterprise customers proved extremely valuable in guiding us through the implementation.

    What one piece of advice would you give other prospective customers?

    Make sure your business partner understands your business and not just what they are selling to your business.

    What do you like most about the product or service?

    Ease of use. Resposiveness, the system is fast considering how much data is being accessed.

    What do you dislike most about the product?

    There are still some legacy processes built into the system that I would like to see catch up to the rest of the system.

    What one thing do you wish the vendor did differently?

    Designed a more tailored implementation from the beginning.

    If you could start over, what would your organization do differently?

    Invested more in change management services

    Product capabilities - overall comment

    The product is feature rich and constantly expanding through releases.

    Integration & Deployment - Overall comment

    We had a great quickly phased implementation that allowed three of our offices to go live first and excercise all our interfaces and training prior to bring on the rest of the company.


  • 4 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Very seamless integration with our ATS and CRM baseline organized by private label.

    Overall Comment

    We are very pleased with the current baseline product and moving towards complete satisfaction with forthcoming advanced features. Things like integrated SMS capability, more mobile features, and sales contest technology integration.

    What one piece of advice would you give other prospective customers?

    Have your preferred business process for CRM stategy well documented and vetted prior to implementation. Align you internal project team succinctly with suppliers project team and sing from the same hymn sheet.

    What do you like most about the product or service?

    It is fully integrated and seamless with our Applicant Tracking Software (ATS) functionality. Because it is fully integrated we can take advantage of combined analytics from both disciplines. And with its integration with external sources (e.g. LinkedIn), this affords us rich business intelligence coming from the marketplace.

    What do you dislike most about the product?

    Like any other SaaS product, there are some inherent annoyances with the browser versions that serve this type of software to the end user.

    What one thing do you wish the vendor did differently?

    They did a good job getting the right resources on the team, however, they could have driven us a little more on the details of implementation.

    If you could start over, what would your organization do differently?

    We would tighten up the implementation schedule to ensure delivery of key competitive advantages are gain quickly.

    Product capabilities - overall comment

    This rounds out to completely satisfied in most areas.

    Integration & Deployment - Overall comment

    Depending on the complexity of the release, there can be rollbacks. However, they are very seasoned now with risk mitigation and rollback strategies should the situation arise. Their communication strategy here is excellent.


  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    The features are out of this world, and service matches too.

    Overall Comment

    The relationships we developed at Bullhorn have been oustanding. They have gone above and beyond to meet our needs and find solutions to issues we've experienced. We had someone come out and meet with us in person to do full company overviews and training. Anytime I've had a severe issue it was escalated quickly and solved.

    What one piece of advice would you give other prospective customers?

    Take the time to fully understand the details before importing data.

    What do you like most about the product or service?

    Bullhorn has things called "dashboards" that show glimpse's into accounts, they help us to see the big picture and we can also use them and drill down to certain user's- all of which helps us determine workload and more. Another great factor is they are always coming up with new services and add ons which we have been able to continue to grow our appreciation for the product.

    What do you dislike most about the product?

    We just wish we could connect a few more entities on the back end to get even more data out of the system.

    What one thing do you wish the vendor did differently?

    I think one improvement they could have made would have been carrying over the conversations we had in the sales process into the implementation process better.

    If you could start over, what would your organization do differently?

    There are few small things I would change. There is a few back links I didn't realize how they worked and would change. One example work phone on company that pulls into the work phone on a contact. Also we were so excited to import that we hadn't decided/realized that breaking each company up by city would limit our overall view. We then edited once they were in the system, but all the companies had to stay (in the Archive status so they are hidden) but create clutter when looking through archived records.

    Product capabilities - overall comment

    As I've mentioned before we wish we could add a few more links to more companies and people, but we are exteremely statisfied where we are now and know the future looks bright too.

    Service & support - overall comment

    Ev

    Integration & Deployment - Overall comment

    I think this is an internal struggle that companies face.


  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Imagine your work life, now imagine how much better it will be with Bullhorn.

    Overall Comment

    To me an experience is driven by a set of results. When it came to Bullhorn, they are the only vendor that never said "no" and actually delivered on there promise. I am conifdent that my platform. user case is unlike anyone else in there environment and yet they were able to deliver on each and every need individually.

    What one piece of advice would you give other prospective customers?

    My sales rep. asked me to write down exactly what I wanted in my companies, ideal CRM solution, taking into account the entire wish list of any and all on the committee/sales team. From there we went backwards investigating the platform to make sure they had it all. Make sure when you are evaluating software ask any and all hard questions upfront and work backwards.

    What do you like most about the product or service?

    1) My teams of reps are always there for me. 2) All Product designs i call them with are either built or in the tail end of beta ready for me to use. 3) Everything they deliver to me is complete. 4) The CRM has a mind of its own, somehow learned what i need before i need it. 5) They take request like a great coverband at your local pub.

    What do you dislike most about the product?

    Although it was the least of all its competitors i still wish it cost less.

    What one thing do you wish the vendor did differently?

    Truthfully, expand past the recruitment market 5+ years ago so i didnt have to learn this the hard way (learned the hard way -.Salesforce.)

    If you could start over, what would your organization do differently?

    Waste less time interviewing and walking down the promised path of Salesforce and the collective others.

    Product capabilities - overall comment

    this is a tier 1 cover to cover solution not leaving 1 rock unturned.

    Service & support - overall comment

    I couldnt be happier. I am on a first name basis with there whole team for a reason.

    Integration & Deployment - Overall comment

    Post contract we set up a schedule of deliverables that i was comfortable with. Everything was delivered as promised and on time. They even went ahead and booked out all the training well in advance so we could hit the ground running.


  • 5 out of 5.0, Reviewed

    Product(s): Bullhorn CRM

    Has the piece that Salesforce is missing: a user-friendly interface

    Overall Comment

    From the initial sales process to the technical support that I need now, working with the teams at Bullhorn has been a pleasant experience. Now we have a great CRM platform that I am proud to show off and is keeping our sales teams much more focused and productive.

    What one piece of advice would you give other prospective customers?

    While the system is easy to update and make changes to as you go along, it is not so easy if you have unique requests / situations (as we often do). Plan for these the best you can initially!

    What do you like most about the product or service?

    The platform is beautiful, easy to understand, and intuitive.

    What do you dislike most about the product?

    Coming from a recruiting management tool, there are still some leftover fields and functionality that don't apply to our business but we can't get rid of them for the time being. Additionally, as we are a more sales focus company, one of the places that we "live" within Bullhorn is the task management field. Tasks are still very rudimentary within Bullhorn and there is a lot of room for improvement.

    What one thing do you wish the vendor did differently?

    I wish we had a dedicated account and support manager after the implementation process was completed and tested. While their tech support team is great, each CRM that they deal with has a different setup so I have to play catchup with them any time I have an issue.

    If you could start over, what would your organization do differently?

    When we went through the implementation process, this was going to be our first CRM. And while we tried our best to plan for how it would be used, it of course worked out slightly differently in real life. For anyone who is new to a CRM, just try your best to plan! For those that are coming in from experience, I imagine you will have a good idea of what you want.

    Product capabilities - overall comment

    For our first CRM, the product capabilities are in line with what we need. As we expand and grow, we are optimistic that Bullhorn's capabilities will grow with us.

    Service & support - overall comment

    I think the only way to improve Bullhorn support would be with a dedicated account technical contact.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
4.5

Ability to understand your organization's needs

(11)
4.5

Timely and complete response to product questions

(11)
4.7

Pricing and contract flexibility (pricing and terms)

(9)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.4

Ease of integration using standard APIs and tools

(10)
4.3

Quality and availability of end-user training

(10)
4.6

Ease of deployment

(10)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
4.7

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes


Timeliness of vendor's response

(11)
4.7

Quality of technical support

(11)
4.7

Quality of peer user community

(8)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
4.6

SFA system’s performance

(9)
4.8

Tablet Capabilities

(10)
4.7

Smartphone Capabilities

(10)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

User Training

Executive Sponsor

Application Lead

End User Support Manager

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection

Analytics Team Leader

Development/Integration

Functional Assessment

Technical Assessment

Vendor Management

Analytics User

Business Analysts

Data Steward

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive revenue growth

Improve business process outcomes

Improve customer relations/service

Improve business process agility

Cost management

Reduce time to market

Drive innovation

Improve compliance and risk management

Improve supplier or partner relations

Enhance decision making

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa