4 out of 5 (69 Ratings)

61 Verified Reviews

Dynamics CRM Online

Not the most user friendly product

online version too buggy and not all functionalities compatible with mac

Dynamics CRM

Good product with rich OOTB functionality if fit-gap analysis comes out > 80%

Overall, Dynamics CRM is a good tool with rich functionality. However, in one instance we had to do quite a bit of customization in 2011 version and this is because the fit-gap exercise done at the start was not thorough and detailed and secondly, the business client did not have the time for 2016 upgrade.

Dynamics CRM

Implementation was flawless and works well with existing servers.

Some of the issue that we came across recently. Over all it works well. Microsoft has engaged a CRM SDK engineer and will be adding them to the discussion. The Navigator and Compass teams continue to analyze the CRM interface looking for opportunities to improve the speed.

Dynamics CRM

Implemented a MS Dynamics CRM solution that was deployed to 350 employees quickly.

Great Experience

Dynamics CRM Online

It's important to ensure that all data and management processes are in place before going

3rd Party vendor being 9 hours ahead has been an inhibitor. We needed to have local timezone (+/-2 hours) in order to increase the rate of change. It's important to ensure that all data and management processes are in place before going live.

Dynamics CRM Online

Technical implementation was easier than a cultural & process changes

Started small, phased approach with a smaller

Dynamics CRM

implementation was easy, needed some customized work to adapt the tool to our processes

given difficulties to work within our restriction, the project went fairly smoothly.

Dynamics CRM

very easy to start with

Happy about the product

Dynamics CRM

Price was right but there was a reason for it.

Overall the product seems like it is not as mature as it should have been.

Dynamics CRM

CRM 365 on-premises

Was not too bad, the vendor has provided support through premiere services. the product appears powerful. Although we have not gone to production with it.