4 out of 5 (56 Ratings)
Mar 17, 2017
Overall this project has gone very well all of the development and testing was executed on time without any major issues.
Mar 15, 2017
The tool has worked well, although we still struggle with user adoption. We receive many leads and need a better way to score and prioritise them. Our sales associates tend to only enter opportunities that they feel they have a good chance of closing. We struggled with the Outlook integration portion, too much latency between the data centre and our headquarters caused most people to move to the web interface, but the Outlook integration was one of our deciding factors when selecting this vendor. Purchasing additional storage space is expensive compared to Azure pricing. Microsoft support has been quite good, especially compared to the support we receive from other major software vendors.
Mar 14, 2017
Good product and easy to adopt within the organization
Mar 7, 2017
Overall, getting this up and running went very well. Microsoft was a big help on some data integration issues when moving data from our on-prem servers to the cloud. Once we got past that, it was smooth sailing. User adoption is in the high 90% range.
Mar 6, 2017
At this time my personal experience is satisfied. As we continue to learn how to best utilize the CRM, I'm sure it will grow to completely satisfied.
Mar 1, 2017
We ran into a major bug with the product during go-live that had been discussed with Microsoft during our development. We followed their advice and it didn't work for us and cause us a major set-back in our upgrade.
Feb 28, 2017
Went well, storage costs are high. Needed to move alot of activity data to cheaper storage.
Feb 28, 2017
Microsoft worked woth us on per seat licensing and the fit with our MS EA made the cost structure significantly more attractive than other providers. On time, on budget and significant value to the business.
Feb 27, 2017
Smooth implementation and go live.
Feb 23, 2017
Dynamics CRM has been well recieved in our organization. From a functionality and usability stand point, the sales and executive team feel the solution is very valuable. Adoption was fairly easy as we are an existing O365 consumer, and the integration to our existing productivity tools was very straight forward. As we are using CRM online, pure cloud based solution, the technology integration was minimal. The CRM plugin for Outlook desktop was the only major technology component.