3.7 out of 5 (14 Ratings)

14 Verified Reviews

NetSuite CRM+

Netsuite of frustration

Support has been difficult with both Netsuite, and 3rd party consultants. Consultants have limited knowledge of netsuite complicating the implementation. Limited customization where users see a UI with limited usability. Reporting has been inconsistent, and users are relucatnat to trust the reporting. Netsuite consultansts have also been unreliable, and we are relying on excel to understand our data.

NetSuite

It Cost to Know

difficult customer to vendor experience and very difficult to extract user information. training was costly for the most simple processes.

NetSuite, NetSuite CRM+

Implementation was difficult and ability to adapt to our business needs is bad

Overall it has helped and harmed our business in a variety of ways

NetSuite, NetSuite CRM+

NetSuite Good and Getting Better

NetSuite is innovative and willing to partner to get us to where we want/need to be. The overall solution is very solid and continues to improve.

NetSuite, NetSuite CRM+

Implementation is Difficult, but ultimately worth the expenditure

NetSuite's product overall has been great. The implementation was fraught with difficulty, due to a lack of training and a lack of explanation prior to purchase. Ongoing maintenance has been relatively painfree however. The ongoing improvements are worth the costs involved..

NetSuite, NetSuite CRM+

Fantastic product

We have been very satisfied with NetSuite. We have deployed it for our end to end business support system, from ERP to SFA to CRM and beyond.

NetSuite

Ideal solution for IT Services Company that is looking to scale

In a growing organization we wanted to move to a platform that could allow us to scale and do so with a transition process that is not painful. Netsuite had one of the best user functionality and fit our needs. Especially after we lived through the pains of other systems in the past.

NetSuite, NetSuite CRM+

Clean up data before implementing a new CRM.

Fairly easy transition from legacy systems, moving our data was somewhat challenging.

NetSuite CRM+

Simple and flexible, with poor UI.

The CRM functions of NetSuite are strong and flexible. End-to-end view from marketing through GL is extremely valuable. However, usability and roadmap consistency lags compared to other products in this field. Small market share has contributed to higher user training costs and made it more difficult to get and retain stakeholder buy-in.

NetSuite

Seamless integration into the transactional ERP is the silver bullet for NetSuite CRM.

Easy to use and deploy. Was able to leverage.