Loading product reviews...

sales-force-automation netsuite All Markets > Sales Force Automation

NetSuite

4.0 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on NetSuite but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): NetSuite

    Ideal solution for IT Services Company that is looking to scale

    Overall Comment

    In a growing organization we wanted to move to a platform that could allow us to scale and do so with a transition process that is not painful. Netsuite had one of the best user functionality and fit our needs. Especially after we lived through the pains of other systems in the past.

    What one piece of advice would you give other prospective customers?

    Identify key personnel responsible for the implementation and back them.

    What do you like most about the product or service?

    User Experience undoubtedly

    What do you dislike most about the product?

    A few features like: absence of branding features in aspects like invoicing.

    What one thing do you wish the vendor did differently?

    Nothing in particular

    If you could start over, what would your organization do differently?

    Fortunately we had learnt our lessons with a past implementation and this went pretty smooth. Having an internal dedicated staff for the rollout and executive sponsorship is key

    Service & support - overall comment

    We are very satisfied with the product


  • 5 out of 5.0, Reviewed

    Product(s): NetSuite, NetSuite CRM+

    Clean up data before implementing a new CRM.

    Overall Comment

    Fairly easy transition from legacy systems, moving our data was somewhat challenging.

    What one piece of advice would you give other prospective customers?

    Test, Test, Test before go-live

    What do you like most about the product or service?

    Very efficient when compared to earlier legacy systems it replaced.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    Great support, no vendor issues.

    If you could start over, what would your organization do differently?

    Better data management before converting and more detailed testing.


  • 4 out of 5.0, Reviewed

    Product(s): NetSuite CRM+

    Simple and flexible, with poor UI.

    Overall Comment

    The CRM functions of NetSuite are strong and flexible. End-to-end view from marketing through GL is extremely valuable. However, usability and roadmap consistency lags compared to other products in this field. Small market share has contributed to higher user training costs and made it more difficult to get and retain stakeholder buy-in.

    What one piece of advice would you give other prospective customers?

    Bulk up your end-user support and training resources.

    What do you like most about the product or service?

    End-to-end process flow from marketing and sales to finance.

    What do you dislike most about the product?

    Awful reporting UI makes end users unusually dependent on support. Peripheral functions like marketing and HR are poorly integrated and usability suffers.

    What one thing do you wish the vendor did differently?

    Better reporting capability (multi-level joins).

    If you could start over, what would your organization do differently?

    Seek third-party assistance to identify key processes at an earlier stage.

    Product capabilities - overall comment

    Mostly adequate with some bright spots.

    Service & support - overall comment

    We have self-service support, which as one would expect is largely inadequate. However the support staff have occasionally been real bright points in our experience.

    Integration & Deployment - Overall comment

    No major issues


  • 5 out of 5.0, Reviewed

    Product(s): NetSuite

    Seamless integration into the transactional ERP is the silver bullet for NetSuite CRM.

    Overall Comment

    Easy to use and deploy. Was able to leverage.

    What one piece of advice would you give other prospective customers?

    You don't need to eat the whole elephant. If you have a sales department or group that is more forward thinking, work with them on developing ways to leverage CRM, and then iterate. Share best practices across groups. Show what a certain group or department is doing differently to pave the way for the rest of the organization.

    What do you like most about the product or service?

    Seamless integration into the transactional ERP. I can drill down on anything and get right to the actual quote or transaction or sales or sales comp history.

    What one thing do you wish the vendor did differently?

    I wish NetSuite would allow development and plugins with other third party tools more easily - like Salesforce.

    If you could start over, what would your organization do differently?

    mp/

    Product capabilities - overall comment

    Some integrations and functionalities, on the most advanced end, still need to be implemented.

    Service & support - overall comment

    You do need to get silver or gold support, but once you do it is great.

    Integration & Deployment - Overall comment

    Built on top of NetSuite ERP platform so everyone was familiar with how it works.


  • 4 out of 5.0, Reviewed

    Product(s): NetSuite CRM+

    Easy to configure, friendly apps and easy to implement and simple to customize as needed.

    Overall Comment

    The overall experience has been great. True or not we believe our business is unique and required some modifications and scripting.

    What one piece of advice would you give other prospective customers?

    All of the above in the differently comment box. I would add you need to keep it simple for the end user. Everything you ask the user to input needs to benefit the end user and not just for managements benefit.

    What do you like most about the product or service?

    I like the fact that it contains companies and contacts which are associated with all of the opportunities and email campaigns. I like the way you and adapt and configure settings, fields and such to meet the users needs. When you purchased the Tech service they where awesome to work with.

    What do you dislike most about the product?

    Unable to access sales teams in a way to export them to a file to review. Unable to do a mass update to change the primary sales rep on the sales team.

    What one thing do you wish the vendor did differently?

    Not limit the opportunity to the originating company. Limits ones ability to email contacts other than the originating company.

    If you could start over, what would your organization do differently?

    Spend more time with the roll-out for the field users. Spend more time defining our sales processes. Getting middle management to buy-in to using a CRM.


  • 4 out of 5.0, Reviewed

    Product(s): NetSuite CRM+

    Fast Growing Company but are getting their growth under control.

    Overall Comment

    We have needed to do a lot of customization on our account in order to accommodate our monthly recurring model. With that comes a lot of complexity and getting a Platinum Support team knowledgable about our customizations took us a few years. But NS heard our frustration and has been able to assign a set team to our account that has had little turnover. This had greatly improved our relationship in building solutions. The account team has also gone through several changes in the past 4 years we've been with them that caused some early challenges but again we now seem to be connected with the right team to help us evaluate business use cases to determine the best solution to support our needs. This is quickly arranged and the necessary product SME's get pulled in to have evaluation calls with us to analyze our needs. They are honest about whether they have a good solution on hand or if there will be a lot of customization needed so we can evaluate our approach.

    What one piece of advice would you give other prospective customers?

    Know your processes - everything from lead management to ordering to provisioning, to billing to collections to compensation, credits, past due management, just to start. Having a complete picture helps determine various modules that impact the entire process and changing or adding it in after the foundation has been determined can be challenging.

    What do you like most about the product or service?

    It is a single source for all our business. We do not have to worry about systems being out of sync, reporting different numbers or doing mass updates to one system or another to move data around.

    What do you dislike most about the product?

    They have two large deployments two times a year which requires testing of all key functionality (scripts and workflows) to ensure nothing is impacted. This requires a lot of effort and man power. It would be nice if it was just one time per year.

    What one thing do you wish the vendor did differently?

    The marketing efforts from NetSuite have a lot of opportunity for improvement. It would be very nice to be able to use their software for our marketing but they cannot support the volume or complexity so we needed to build a custom integration to a marketing platform for our contacts.

    If you could start over, what would your organization do differently?

    They now have different applications to support monthly recurring billing that did not exist at the time we started. We would implement this functionality which would greatly reduce the customization we have had to create.

    Product capabilities - overall comment

    They have numerous solutions in house to address standard business functions but what is also nice is they have numerous external vendors that integrate with NetSuite to enhance or provide functionality they do not offer or that isn't at quite the level other vendors have developed. Keeping everying in NS for our users is our main focus and NS has been able to provide that for us for around 90% of our business.

    Service & support - overall comment

    For native functionality they are extremely quick to respond and very helpful. When trying to manage something that is customized for our account it can take awhile and many times ends up being an enhancement request. The staff is always very cordial and as helpful as they can be with the information they have available to them.

    Integration & Deployment - Overall comment

    Our project manager and developer stayed with us the entire time with sometimes daily meetings while we worked out solutions to our business needs. Every question was answered. We found solutions for issues that arose. They were even still available after deployment to assist as needed which was extremely helpful in quickly finding solutions to new challenges since they new our story and customization so well from implementation.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    NetSuite is peace of mind - secure, simple, agile, enabling.

    Overall Comment

    Completely satisfied from a cost of ownership, HA/DR, breadth of functionality, and service stability perspective. Room for improvement in global application performance and product innovation (particularly in the mobile device realm).

    What one piece of advice would you give other prospective customers?

    Get functional leadership (sales, marketing, finance, operations) skin in the game. Drive consensus on the platform and application, and create buy-in, excitement, involvement, and support across the organization.

    What do you like most about the product or service?

    It's breadth of functionality and flexibility, extremely low overhead burden,

    What do you dislike most about the product?

    Lack of feature rich mobile apps.

    What one thing do you wish the vendor did differently?

    Spent more time optimizing solution from the mobile salespersons' perspective.

    If you could start over, what would your organization do differently?

    Place greater emphasis on pressing exec mgmt for KPI and dashboard desires/needs up front, and let those drive business process design and application configuration.


  • 1 out of 5.0, Reviewed

    Product(s): NetSuite

    A nightmare... that keeps on haunting you...

    Overall Comment

    NetSuite CRM is a nightmare. It is slow and painful to use. Reporting is a nightmare. Navigation is a nightmare. Support is a nightmare. Overall NetSuite internal knowledge is a nightmare. Trying to integrate with other solutions is a nightmare.

    What one piece of advice would you give other prospective customers?

    Don't do it!

    What do you like most about the product or service?

    Nothing.

    What do you dislike most about the product?

    Everything.

    What one thing do you wish the vendor did differently?

    Make sure that at least their employees know what they are talking about both from a functional and technical perspective.

    If you could start over, what would your organization do differently?

    Not choose NetSuite. I would select best of breed for a specific function.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.7

Ability to understand your organization's needs

(8)
3.8

Timely and complete response to product questions

(8)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.5

Ease of integration using standard APIs and tools

(7)
3.7

Quality and availability of end-user training

(6)
3.5

Ease of deployment

(8)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.9

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(8)
3.8

Quality of technical support

(8)
3.6

Quality of peer user community

(6)
3.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.8

SFA system’s performance

(7)
3.4

Tablet Capabilities

(6)
3.7

Smartphone Capabilities

(8)
3.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

System Administrator

User Training

Business Analysts

End User Support Manager

Implementation, Maintenance or other IT support

Analytics Team Leader

Development/Integration

Technical assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Drive revenue growth

Enhance decision making

Cost management

Improve compliance & risk management

Improve compliance and risk management

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Breadth of services

Product roadmap and future vision

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America