NetSuite (Oracle)

3.6 out of 5 (16 Ratings)

16 Verified Reviews

NetSuite CRM+

Complex extensive features but usability suffers

Implementation was not fully supported - engagement tapered off before we felt completely onboarded. Some features are underutilitized as a result of not being fully/correctly implemented. We find reporting to be awkward and hard to use. The interface is not very intuitive. It is a complex product and the interface doesn't help.

NetSuite

NetSuite: Good overall but requires UX improvements

NetSuite has a lot of good services, but there's so much to be desired with UX. The searchability is average or below, information can be hard to find and track, and it's not responsive.

NetSuite CRM+

Netsuite of frustration

Support has been difficult with both Netsuite, and 3rd party consultants. Consultants have limited knowledge of netsuite complicating the implementation. Limited customization where users see a UI with limited usability. Reporting has been inconsistent, and users are relucatnat to trust the reporting. Netsuite consultansts have also been unreliable, and we are relying on excel to understand our data.

NetSuite

It Cost to Know

difficult customer to vendor experience and very difficult to extract user information. training was costly for the most simple processes.

NetSuite, NetSuite CRM+

Implementation was difficult and ability to adapt to our business needs is bad

Overall it has helped and harmed our business in a variety of ways

NetSuite, NetSuite CRM+

NetSuite Good and Getting Better

NetSuite is innovative and willing to partner to get us to where we want/need to be. The overall solution is very solid and continues to improve.

NetSuite, NetSuite CRM+

Implementation is Difficult, but ultimately worth the expenditure

NetSuite's product overall has been great. The implementation was fraught with difficulty, due to a lack of training and a lack of explanation prior to purchase. Ongoing maintenance has been relatively painfree however. The ongoing improvements are worth the costs involved..

NetSuite, NetSuite CRM+

Fantastic product

We have been very satisfied with NetSuite. We have deployed it for our end to end business support system, from ERP to SFA to CRM and beyond.

NetSuite

Ideal solution for IT Services Company that is looking to scale

In a growing organization we wanted to move to a platform that could allow us to scale and do so with a transition process that is not painful. Netsuite had one of the best user functionality and fit our needs. Especially after we lived through the pains of other systems in the past.

NetSuite, NetSuite CRM+

Clean up data before implementing a new CRM.

Fairly easy transition from legacy systems, moving our data was somewhat challenging.