3.6 out of 5 (16 Ratings)
Mar 2, 2017
Implementation was not fully supported - engagement tapered off before we felt completely onboarded. Some features are underutilitized as a result of not being fully/correctly implemented. We find reporting to be awkward and hard to use. The interface is not very intuitive. It is a complex product and the interface doesn't help.
Mar 1, 2017
NetSuite has a lot of good services, but there's so much to be desired with UX. The searchability is average or below, information can be hard to find and track, and it's not responsive.
Jan 19, 2017
Support has been difficult with both Netsuite, and 3rd party consultants. Consultants have limited knowledge of netsuite complicating the implementation. Limited customization where users see a UI with limited usability. Reporting has been inconsistent, and users are relucatnat to trust the reporting. Netsuite consultansts have also been unreliable, and we are relying on excel to understand our data.
Jan 18, 2017
difficult customer to vendor experience and very difficult to extract user information. training was costly for the most simple processes.
Dec 22, 2016
Overall it has helped and harmed our business in a variety of ways
Dec 20, 2016
NetSuite is innovative and willing to partner to get us to where we want/need to be. The overall solution is very solid and continues to improve.
Dec 15, 2016
NetSuite's product overall has been great. The implementation was fraught with difficulty, due to a lack of training and a lack of explanation prior to purchase. Ongoing maintenance has been relatively painfree however. The ongoing improvements are worth the costs involved..
Dec 7, 2016
We have been very satisfied with NetSuite. We have deployed it for our end to end business support system, from ERP to SFA to CRM and beyond.
Oct 16, 2016
In a growing organization we wanted to move to a platform that could allow us to scale and do so with a transition process that is not painful. Netsuite had one of the best user functionality and fit our needs. Especially after we lived through the pains of other systems in the past.
Jul 17, 2016
Fairly easy transition from legacy systems, moving our data was somewhat challenging.