Jan 13, 2017
Users were completely satisfied with the application on implementation but the agility and scope to make changes to the application was limited due to the complexity of the software. Eventually this caused some level of degradation of user experience as the expectations for the application and the UI grew in line with the web 2.0 technologies. I believe this is now changing with Open UI but there are other factors i.e. cloud-based to be considered at this time.
Dec 20, 2016
Product performs well but we are just getting used to the mandatory upgrades at approximately 6 month intervals.
Dec 14, 2016
At Post University, I lead a team that implemented CRM On Demand. It's a powerful product with a rich API and flexible interface. As we grew, the platform grew with us. We built our own middleware and were able to integrate it with nearly every application in our environment. The user interface was very easy for our business users to work with. This was a real game changer.
Oct 20, 2016
Found Oraclesales cloud overall to function as advertised. exeptions: Integration was vastly oversimplified during the sales process (even more than is typical) and some functionality and integration in the UI was very clunky when implented and we ended up sacrificing the functionality and putting it elsewhere (disappointing).
Sep 21, 2016
Oracle has been a wonderful partner throughout our journey with Siebel, and continued to assist us as we explore our hybrid Siebel CRM/CX Sales SFA
Sep 21, 2016
This installation happened prior to my joining this area of the company
May 3, 2016
Oracle provides the majority of the functionality we need with a scalable, off premise platform that requires no support from our internal IT team. A few of the "obvious" functionality points are missing but are included in future releases.
May 2, 2016
Meets expectations on functionalities. Exceeds expectations on configuration ease.
May 2, 2016
The vendor has improved their structure and organization around implementations/upgrades but there was not a lot of clarity or direction during our implementation. I would like to see more accountability and cooperation between the vendor and partners.
Apr 29, 2016
We are moving in a slow and steady pace. The addition of the customer advisory board is huge for our company. It will allow us to find other companies to network with to vault us to the next level.