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sales-force-automation oracle All Markets > Sales Force Automation

Oracle

4.1 out of 5.0 (13 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Usable - didn't get all the streamlined process improvement we'd hoped for

    Overall Comment

    Found Oraclesales cloud overall to function as advertised. exeptions: Integration was vastly oversimplified during the sales process (even more than is typical) and some functionality and integration in the UI was very clunky when implented and we ended up sacrificing the functionality and putting it elsewhere (disappointing).

    What one piece of advice would you give other prospective customers?

    1 - Have a good idea of "bare minimum" of data you will need in the cloud and stick with it 2) start with basic functionality and add on

    What do you like most about the product or service?

    our reps have all call information in one place. They did not before

    What do you dislike most about the product?

    Some seemingly simple integration is diffcult or impossible to acheive

    What one thing do you wish the vendor did differently?

    Apex IT was our partner and they did not provide the architecture guidance we had hoped for - since this was our first cloud application. I would go with a different vendor

    If you could start over, what would your organization do differently?

    Spend much more time really understanding customer data migration to the cloud and the process for managing synchronization with back end systems. We have to re-do the delta process after implementation

    Service & support - overall comment

    okay


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud, Oracle Siebel CRM Applications

    Siebel is our SUV and Sales Cloud is our 2 seater sports car - one can't replace the other

    Overall Comment

    Oracle has been a wonderful partner throughout our journey with Siebel, and continued to assist us as we explore our hybrid Siebel CRM/CX Sales SFA

    What one piece of advice would you give other prospective customers?

    Use workflow for business needs over scripting

    What do you like most about the product or service?

    Siebel is incredibly agile - over 12 years we've adapted our sales organization to deal with growing business needs, and more recently the advent of ACA law. Siebel was able to meet those need with minimal configuration change. As for Oracle Sales Cloud, it is offering a lower cost, faster to market option to get a more modern interface that's mobile for our Field Sales users (sellers). However, it's being powered by Siebel as we still need that level of horsepower for our Client management.

    What do you dislike most about the product?

    Upgrades are difficult for Siebel - though that is ever improving. For OSC, I wish it had more flexibility - perhaps not as much as Siebel, but more than it does now.

    What one thing do you wish the vendor did differently?

    Charge less or bundle software differently to be cost effective

    If you could start over, what would your organization do differently?

    Implement a more balanced Siebel environment - more modules and keep current on code base - we've fallen behind. Utilize workflow for business customization more than Scripting

    Service & support - overall comment

    Broad topics are available on Support Web


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Siebel CRM Applications

    This installation happened prior to my joining this area of the company

    Overall Comment

    This installation happened prior to my joining this area of the company

    What do you like most about the product or service?

    the processing and customizing capabilities

    What do you dislike most about the product?

    time to upgrade

    If you could start over, what would your organization do differently?

    create a positive experience tailored more towards each distinct user group, specifically appreciating the difference between sales and sales+service roles

    Service & support - overall comment

    service-support-overall-comments


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Simple to implement, with the majority of time being spent on loads and integration.

    Overall Comment

    Oracle provides the majority of the functionality we need with a scalable, off premise platform that requires no support from our internal IT team. A few of the "obvious" functionality points are missing but are included in future releases.

    What one piece of advice would you give other prospective customers?

    Map your needed functionality carefully and ensure you receive a comprehensive demo.

    What do you like most about the product or service?

    Two aspects: Ease of integration with the rest of the Oracle CX suite, cloud-based hosting, maintenance, and release cycles

    What do you dislike most about the product?

    The overall functional maturity of the product. Seems a bit immature.

    What one thing do you wish the vendor did differently?

    They should have a toolbox or a "start-up" accelerator kit for the module. There are basics here (such as initial loads or on-line training) that we had to pay to a 3rd party for or work with them to build.

    If you could start over, what would your organization do differently?

    Communicate the "change management" aspects to the sales organisation sooner. We did not need to have the tool implemented in order to begin to educate the sales team on what will change and what the new operating model will be. This communication and acceptance take time.

    Product capabilities - overall comment

    Missing a couple of key features but these are on the roadmap and will be available in future releases.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle CRM On Demand, Oracle Sales Cloud

    Meets expectations on functionalities. Exceeds expectations on configuration ease.

    Overall Comment

    Meets expectations on functionalities. Exceeds expectations on configuration ease.

    What one piece of advice would you give other prospective customers?

    Dont under estimate the effort on SR's and the fragility of the system set up. Ensure proper (escalation) channels into product management.

    What do you like most about the product or service?

    The functionalities and ease of configuration.

    What do you dislike most about the product?

    Fragility of system set up and system support experience.

    What one thing do you wish the vendor did differently?

    Less scattered resources around the support structure and more qualified knowledge resources to resolve system set up issues more approriately and quicker.

    If you could start over, what would your organization do differently?

    Even more focus on configuration reviews as early as possible to minimize performance impacts. Escalate issues around support sooner (SR's, tuning environments). Even tighter and more frequent touchpoints with product management as opposed to sales and post sales.

    Product capabilities - overall comment

    Functionality content is more than we could ask for. Some enhancements are required to bring the product on a higher level.

    Service & support - overall comment

    Although there is a strong willingness by Oracle to resolve our issues, the time to resolve, and the effort it takes to get things resolved (including escalations) is disproportionate.

    Integration & Deployment - Overall comment

    All integration and development done within the time and effort we had planned.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Can stand up product quickly but would like to see cloud infrastructure improvements.

    Overall Comment

    The vendor has improved their structure and organization around implementations/upgrades but there was not a lot of clarity or direction during our implementation. I would like to see more accountability and cooperation between the vendor and partners.

    What one piece of advice would you give other prospective customers?

    Make sure the sales leaders understand why the product was chosen. The implementation partner will probably be the most critical decision you make after determining which software to use.

    What do you like most about the product or service?

    There has been pretty consistent improvement and innovation thus far since we went live with the product.

    What do you dislike most about the product?

    The volume of scheduled outages.

    What one thing do you wish the vendor did differently?

    I wish there was more clarity up front about how the platform is run from an architecture perspective.

    If you could start over, what would your organization do differently?

    We would have put more resources into training on the new product.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Challenges have been present but always addressed by our customer advocate group.

    Overall Comment

    We are moving in a slow and steady pace. The addition of the customer advisory board is huge for our company. It will allow us to find other companies to network with to vault us to the next level.

    What one piece of advice would you give other prospective customers?

    Business participation is a must.

    What do you like most about the product or service?

    The response from the product management group on our SRs is timely and helpful.

    What do you dislike most about the product?

    Oracle is not part of the implementation. 3rd party implementation vendors do not have to back up the sales pitch like an Oracle implementation partner would. The 3rd party disappears and nobody is familiar with what they did or why when issues arise.

    What one thing do you wish the vendor did differently?

    Not try to sell the entire cloud at once. Expectations from the business were too high so now there is disappointment.

    If you could start over, what would your organization do differently?

    Get more middle level management involvement in the stages and ensure engagement is maintained past the go live date.

    Service & support - overall comment

    Excellent response time and attention to our questions. Setting up separate meetings to discuss issues.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Very good commitment of Oracle even if the support needs still to improve.

    Overall Comment

    The account managers are very committed. The database is reliable and application is continously improving.

    What one thing do you wish the vendor did differently?

    Facilitate the communication between cloud apps and on premise

    If you could start over, what would your organization do differently?

    Focus on user friendliness to enter data rather than on reporting. Reports are a target not a first step of implementation. The more you add reports, the more you add fields. The more you add fields, the more the users reject the app.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Deep, rich feature-set on reliable, industry leading platforms

    Overall Comment

    As participants in the Sales Cloud early adopter program, we can attest that Sales Cloud has improved markedly over the past several years. The feature set has become more robust, to the point of being industry leading. The platform has stabilized, dramatically decreasing our internal effort with each new release.

    What one piece of advice would you give other prospective customers?

    Don't try to release Sales Cloud across all platforms (Mobile, Web and Outlook) all at once. Pick one to start then extend from there.

    What do you like most about the product or service?

    Depth of features and configurability. Oracle business intelligence stack provides a top-notch BI solution within the application. Well-conceived data model provides flexibility and simplicity. SaaS model keeps us current with the latest features and enhancements. Process-oriented design. Clean, simple, minimalist user interface encourages adoption.

    What do you dislike most about the product?

    Our only material grievance is the effort we expend negotiating with the Oracle Support team to take ownership of and deliver resolutions to the issues we report.

    What one thing do you wish the vendor did differently?

    We would like to see Oracle present a single, united front to their SaaS operations. It can sometimes be hard to get to root cause of an issue when the Oracle team has to work across internal functions.

    If you could start over, what would your organization do differently?

    We would have waited to implement until Sales Cloud exited the early adopter phase.

    Service & support - overall comment

    We may place a higher than usual burden on the Oracle service and support organization, but it's the only area we would like to see improvement in. It's good, and we do get resolution, but sometimes it takes more work on our part to reach resolution than ought to be required.

    Integration & Deployment - Overall comment

    We support multiple inbound and outbound integrations today. Some are inbound from our ERP and we also have two-way integration with Eloqua marketing automation. The Eloqua integration, in particular, is truly out the box and works flawlessly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(12)
4.3

Ability to understand your organization's needs

(13)
4.3

Timely and complete response to product questions

(13)
4.2

Pricing and contract flexibility (pricing and terms)

(12)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(13)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
3.8

Ease of integration using standard APIs and tools

(12)
3.8

Quality and availability of end-user training

(12)
3.5

Ease of deployment

(12)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(13)
3.8

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(11)
3.9

Quality of technical support

(12)
3.7

Quality of peer user community

(10)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.5

SFA system’s performance

(11)
3.9

Tablet Capabilities

(10)
4.0

Smartphone Capabilities

(12)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Vendor/Product Selection

Analytics Team Leader

Application Lead

Business Analyst

Business Analysts

End User Support Manager

Technical assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Improve business process agility

Improve business process outcomes

Enhance decision making

Drive innovation

Drive revenue growth

Cost management

Improve supplier or partner relations

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America