4.3 out of 5 (7 Ratings)

5 Verified Reviews

Pega SFA, Other...

Excellent platform. BPM made easy.

Very collaborative and understanding of our needs. They were very receptive to our feedback and our needs and provided consultation when needed. Their product development team is very innovative and pleasure to work with.

Pega SFA, Other...

Implementation was complex, due to key features missing and integrator not up to the level

The product is a rich product in terms of BPM, it contains some key limitations in terms of security and ergonomic that we are currently reviewing with the vendor

Pega SFA

Flexible and agile application with the capability to support individual process.

Implementation was straight forward following Pega best practices and the implementaion methodology of Pega consulting services. Within the project, Pega helped us to extend very specific functionalities to support our business processes in a better way.

Pega SFA

Broad Scale Of OOTB Features Offer A Great Set Of Omni Channel Functionalities.

Pega SFA OOTB features offer a whole set of Omni Channel functionalities. Our first step is to use SFA for our sales team. Pega SFA (SFAI) helps us to choose between a large set of standard functionalities on one hand and the possibility to customize the application for our needs. Not too satisfied with the German sales team of Pegasystems, as well as the Dev-Teams orientation to Pega standard functionalities. During the first implementation of Pega SFA we would have needed some better guiding to what Pega SFA can do OOTB and what needs to be customized.

Pega SFA

Great collaboration & planning

From the moment that they came to the table during our RFP process, they were in this project with us. They had extensive industry expertise (insurance) & very committed project management professionals.