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sales-force-automation salesforce All Markets > Sales Force Automation

Salesforce

4.3 out of 5.0 (32 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Delivered on a replacement of an existing system within 6 months and exceeded expectations

    Overall Comment

    Speed to market was incredible. PaaS offering exceeded expectations.

    What one piece of advice would you give other prospective customers?

    Ensure you have access to the right skills/talent

    What do you like most about the product or service?

    Flexibility of the platform leveraging Force.com and App Exchange.

    What do you dislike most about the product?

    Pricing

    What one thing do you wish the vendor did differently?

    Cost less

    If you could start over, what would your organization do differently?

    Convert sooner

    Product capabilities - overall comment

    One of the few products where business loves the speed of IT in implementing

    Service & support - overall comment

    Very capable

    Integration & Deployment - Overall comment

    No major challenges


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Small healthcare that implemented Salesforce.com

    Overall Comment

    Good product but everything with SFDC is expensive. They are too focused on licenses so customer service is not that great when your org is smaller

    What one piece of advice would you give other prospective customers?

    Keep it simple, strong executive involvement and sponsorship

    What do you like most about the product or service?

    Flexible and easy to use

    What do you dislike most about the product?

    Salesforce orientation to selling licenses

    What one thing do you wish the vendor did differently?

    Better biz process transformation

    If you could start over, what would your organization do differently?

    Further business alignment and executive engagement on what biz transformation was needed

    Service & support - overall comment

    Lots of online material but service and support becomes irrelevant if you customize too much your SFDC


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Converted from an 8-year-old global legacy application in under 1 year

    Overall Comment

    Intuitive nature of the product made for easier adoption. Expandability of the product will allow for growth Knowledge of the product in the marketplace (vendors, etc.) will give alternate options for support

    What one piece of advice would you give other prospective customers?

    Reporting could be limited as compared to legacy SQL reporting, thus look into the AppExchange for supporting vendors on the reporting front.

    What do you like most about the product or service?

    Global availability and expandability

    What do you dislike most about the product?

    Limited reporting capabilities using core SalesForce.com reporting

    What one thing do you wish the vendor did differently?

    More clarification on who to contact for enhancements or issue resolution

    If you could start over, what would your organization do differently?

    Engage alternate vendors supporting Salesforce.com reporting

    Service & support - overall comment

    Global visibility to Salesforce.com availability as well as "Community" support is a plus


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Excellent workflows and UI/UX; can be difficult depending on level of customization

    Overall Comment

    The use of the pre-supplied APIs, the relatively thorough documentation, and the overall UI/UX best practices and workflows created a framework in which business process could be created with confidence.

    What one piece of advice would you give other prospective customers?

    Must create a well-defined product goal before beginning of implementation.

    What one thing do you wish the vendor did differently?

    provide more features for external integrations and smoother cooperation with other middle-tier services.

    If you could start over, what would your organization do differently?

    Would create a much more concrete product goal before beginning implementation.

    Product capabilities - overall comment

    To re-iterate, a complete understanding of the product's use-cases is required before embarking upon an implementation.

    Service & support - overall comment

    The service was largely from a 3rd party vendor, which is adequate, in terms of expertise and guidance.


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    CRM on a cloud without hassle.

    Overall Comment

    Easy, user-friendly, stable, and great performance.

    What one piece of advice would you give other prospective customers?

    Salesforce Sales Cloud is a matured product where you can extend as business needs.

    What do you like most about the product or service?

    Easy to configure. No need hardware.

    What do you dislike most about the product?

    Many limits such as the number of schedule dashboard, the number of component in a dashboard, etc.

    What one thing do you wish the vendor did differently?

    Better attitude and should have better technical skill.

    If you could start over, what would your organization do differently?

    Wish to have more times, so we can get a better support from global users on migration existing data.

    Service & support - overall comment

    We purchased premier support which is awesome to support single admin

    Integration & Deployment - Overall comment

    no much issue face on deployment


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    A fantastic tool. As with all tools, they require proper application and consideration.

    Overall Comment

    I've used Salesforce at a multitude of companies and can easily classify it as a revelation.

    What one piece of advice would you give other prospective customers?

    Don't just try to replicate what you have in existing systems in Salesforce, look to utilise it to its best practice, its strengths. Get yourself on Trailhead and the Success Community as these can radically change how you treat the application.

    What do you like most about the product or service?

    Incredible support and constant drive to evolve.

    What do you dislike most about the product?

    Sometimes it can be a little difficult to bring others into the dream, that is an organisational issue rather than a Salesforce issue.

    What one thing do you wish the vendor did differently?

    Recommend Success earlier in my career. Being in a pool with other customers is a game changer.

    If you could start over, what would your organization do differently?

    I came along about 1 year into the implementation. There are several design decisions taken which have been driven by people who are not Salesforce specialists that are incredibly difficult to unwind now.

    Product capabilities - overall comment

    Massively diverse and continually expanding product.

    Service & support - overall comment

    The actual helpdesk for the product isn't the best. It can be lenghty and often confusing. Hitting the Success community or working with a service partner is the best path.

    Integration & Deployment - Overall comment

    The 3rd party people implementing the system lacked design strategy and finesse. As an in house resource, I am now driving this.


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Simple to implement and manage.

    Overall Comment

    Overall Salesforce is meeting our needs. The pricing increases annually are killing us.

    What one piece of advice would you give other prospective customers?

    Start small and don't purchase modules you will never use.

    What do you like most about the product or service?

    New features all the time.

    What do you dislike most about the product?

    Pricing.

    What one thing do you wish the vendor did differently?

    Start us with less products.

    If you could start over, what would your organization do differently?

    Train more developers.


  • 3 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Implementation is easier with small sales teams and one product line.

    Overall Comment

    It was difficult to implement with multiple users selling multiple products in multiple industries. Worked much better in a small startup with one sales team and one product.

    What one piece of advice would you give other prospective customers?

    Think through your people and process issues before you make a technology decision.

    What do you like most about the product or service?

    We needed a sales CRM database and this is a good choice.

    What do you dislike most about the product?

    Inflexibility.

    If you could start over, what would your organization do differently?

    It's very challenging to merge different sales processes and products into one sales CRM tool. Perhaps it would make more sense to keep the instances isolated within industry segments and sales teams, by creating parent-child relationships within the system.


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    While it's mostly clicks over code - don't neglect software development fundamentals.

    Overall Comment

    We've found Salesforce to be an incredibly robust and flexible computing platform for CRM. While the cloud SaaS model greatly simplifies maintenance and support of the stack, the lack of visibility into what's happening ‘under the hood’ can become frustrating on the rare occasions where system or performance issues do arise - at these times, strong relationships with your client representatives are key.

    What one piece of advice would you give other prospective customers?

    Its flexibility and ease of use can lead you into trouble as complexity increases so it's been important to apply solid engineering and architectural practices to ensure the viability of the platform. The Salesforce customer community’s maturity with regard to engineering practices (such as architectural modeling of code and use of standard tools like version control) has been developing over the last few years.

    What one thing do you wish the vendor did differently?

    I wish our implementation partner had pushed back more on requirements.

    If you could start over, what would your organization do differently?

    A smaller incremental roll out. We deployed 7 business teams concurrently and decommissioned three legacy CRM platforms.


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Implementation Was Easy, Tool Meets Our Needs As We Grow.

    Overall Comment

    Salesforce has been a terrific product and we are very satisfied with it. Over the years, it becomes a greater and greater part of our organization.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(29)
3.8

Ability to understand your organization's needs

(31)
4.0

Timely and complete response to product questions

(30)
4.1

Pricing and contract flexibility (pricing and terms)

(28)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(32)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(27)
4.2

Ease of integration using standard APIs and tools

(28)
4.1

Quality and availability of end-user training

(27)
4.1

Ease of deployment

(30)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(31)
4.1

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(30)
3.9

Quality of technical support

(31)
3.9

Quality of peer user community

(22)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(32)
4.5

SFA system’s performance

(24)
4.6

Tablet Capabilities

(18)
4.3

Smartphone Capabilities

(17)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

System Administrator

Business Analysts

Development/Integration

Implementation, Maintenance or other IT support

Application Lead

Analytics User

User Training

Analytics Team Leader

Functional Assessment

Vendor/Product Selection

Data Steward

Technical assessment

Vendor Management

Business Analyst

End User Computing Stakeholder

Technical Assessment

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Drive revenue growth

Improve business process outcomes

Improve customer relations/service

Drive innovation

Enhance decision making

Reduce time to market

Cost management

Improve compliance and risk management

Improve supplier or partner relations

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Breadth of services

Strong user community

Overall cost

Pre-existing relationships

Strong customer focus

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America