4.2 out of 5.0 (68 ratings)
65 Verified Reviews

Sales Cloud

We should have aligned around a common CRM strategy before design and implementation.

Relatively easy to set up and accomodate a wide variety of CRM requirements across multiple business groups. Strong support from Salesforce Customer Success team.

Sales Cloud

Implementation was very straight forward, however training was necessary from existing CRM

The implementation when relatively smooth and training was key to help our Sales and Marketing team.

Sales Cloud

There is nothing better out there!

Salesforce is far and away the best CRM solution available in the market today. Their vision and drive to be ahead of the technology curve is hugely important to our organization.

Sales Cloud

The implementation was simple and successful.

It was a successful implementation with a very focused and limited scope.

Sales Cloud

Easy migration; Good service partner ecosystem; Excited users

Overall migration was quite smooth; However data.com usage TBD

App Cloud Mobile, Sales Cloud

Phenomenal Collaboration tool!

We are still working out some of the kinks from our old proprietary CRM system and training people to adopt the "New way" of doing things. The collabartion abilties are phenominal.

Sales Cloud

salesforce implementation

Possitive

Sales Cloud

Implementation was easy and user friendly

Great experience with the vendor.

Sales Cloud

Initial import is easy, but prepare for a learning curve if you prefer DIY

Salesforce isn't a project for a company to take lightly. While the initial setup is fairly simple in terms of importing data from other systems, the product is a bit of a beast. This can be both good and bad. The Salesforce team does work very hard to help, but if you're looking to go it alone, you're in for quite a learning curve. Fortunately, there are lots of resources available from the company to help you work through the implementation. However, you can tell that they intention you either working with an implementation partner or with the Salesforce team to get the most out of the system. Our team likes to do things independently and it made for some stops and starts with the implementation process. Overall though, I believe this is a strong product with the potential to really change the way an organization gains visibility and insight into their clients and enhances the way interactions are managed.

App Cloud Mobile, Sales Cloud

Implementation partner, Accenture, lacked drive, innovation

Accenture defined the project scope and did not do well in elicting and documenting requirements.