Loading product reviews...

sales-force-automation salesforce All Markets > Sales Force Automation

Salesforce

4.2 out of 5.0 (44 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Salesforce but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Successful implementation, but many data hurdles

    Overall Comment

    Working in highjly regulated environmnet, but were able to overcome hurdles with extensive use of data encryption, hashing and mapping strategies. vendor is string partner and it was relativlyt easy to fiund 3rd party consulting to help.

    What one piece of advice would you give other prospective customers?

    Be prepared to pay, this can be a very expensive platofrm.

    What do you like most about the product or service?

    Super easy to customize

    What do you dislike most about the product?

    Lack of coherent data structyures, they would say that is a strength

    What one thing do you wish the vendor did differently?

    Better support for regulatory responses

    If you could start over, what would your organization do differently?

    Have a better internal legal and regulatory framework to deal with cloud issues


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Good product for features we would need...

    Overall Comment

    Still evaluating... Would be also interested in Maketing Cloud. The product is offerring features of interests. Not impressed with sales rep.


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    ERP, who needs an ERP? Salesforce can do it all.

    Overall Comment

    Customer service is excellent, product road maps are well thought out and implemented. Product is moving further and further into a world of clicks not code. The need to do heavy programming is becoming less and less and being a one man operation and not being a coder by trade that is very beneficial. The online Communities are robust and there is little you cannot find an answer for.

    What one piece of advice would you give other prospective customers?

    I have drunk the Cool-Aid and love Salesforce. You can't get started soon enough.

    What do you like most about the product or service?

    Everyone is genuinely interested in my success and goes out of their way to ensure it.

    What do you dislike most about the product?

    The Classic UI. If I were implementing today I would implement the Lightning UI but it is a significant resource (time) requirement to switch.

    What one thing do you wish the vendor did differently?

    I would add something if I could think of it...

    If you could start over, what would your organization do differently?

    I would plan more budgetary $ for consulting services. It is not that I necessarily need the support but there are only so many hours in the day. I would / need to push some of the things to Sf support that I can and then look to engage partners to free my time to do a better job of managing our org.


  • 5 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Sales cloud is what you need to go with in today's market

    Overall Comment

    salesforce is the cream of the crop. Great!

    What one piece of advice would you give other prospective customers?

    Do the other cloud products out of the gate

    What do you like most about the product or service?

    Ease of Config

    What do you dislike most about the product?

    Not super easy to learn

    What one thing do you wish the vendor did differently?

    Told us to do that

    If you could start over, what would your organization do differently?

    We could do community and service cloud with Sales


  • 2 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Difficult implementation, poor UI, poor documentation, poor support, expensive.

    Overall Comment

    Poor UI, poor support, poor documentation, expensive.

    What one piece of advice would you give other prospective customers?

    Data migration is difficult if you have many years of history. Seek alternatives that work for you. The vendor recommended a third party consultant (at a huge added cost). We ended up using a third party software solution to migrate data and used internal labor resources.

    What do you like most about the product or service?

    Don't like it much at all.

    What do you dislike most about the product?

    Poor UI, poor documentation, non-existent support.

    What one thing do you wish the vendor did differently?

    Provide live technical support, documentation (other than videos and user forums) and implementation support.

    If you could start over, what would your organization do differently?

    I would not implement this solution unless there was a compelling business reason.


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Implementation was easy, but needed additional features to meet information risk and audit

    Overall Comment

    overall the vendor is very helpful, but feel like we were inmature to this type of solution technology and they are a "Sales" company , we ended up purchasing several "add" ons to comply with encryption and audit requirements that should be "out of the box" from a SAAS solution.

    What one piece of advice would you give other prospective customers?

    Hire experts to consult or build base soution.

    What do you like most about the product or service?

    web enabled out of the box, quick and ease of develoment.

    What do you dislike most about the product?

    heavy per user costs and addtional "nickle and dime" for add on encyrption and audit functionality and not real native back up functionlity , need to purchase that as an external servic.

    What one thing do you wish the vendor did differently?

    had better dropdown/pick list native functionality for large data sets with out creating custom code.

    If you could start over, what would your organization do differently?

    Its an easy tool to "shoot yourself in the foot" with- it's great for playing around with to do rapid protyping, but governace of data models is essintail to not sprawl custom objects. Drop downs and pick lists are also a bit clunky out of the box for larger sets of data.


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Great Product but . .

    Overall Comment

    Overall an excellent product. Easy to get up and running. Easy to load data. Security simple and straightforward. Updates to system do not require any downtime. Straight forward process for the end users. Many products that can be bolted on to Salesforce and many Salesforce products enhance the users experience. Down sides. Native reporting is week. We do much of our reporting by exporting the data out to other tools like GoodData or Excel. Surprised taht this has not been improved over the years. Salesforce Lighting was introduced in a half baked manner. Many aspects that a basic user would expect to work do not. Salefroce tends to introduce products well before they are available for actual use. Things like Chatter and Wave. Also tend not to know the pricing at introduction and release date which makes planning and budgeting difficult. I am very happy with SalesForce but at times I think they are growing too fast. Also I fear that too many customers are wrapped up in the Cult of Marc Benihoff

    What one piece of advice would you give other prospective customers?

    Clean your data and get full complete buy in from the Top down.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    When you sign a multi-year contract Salesforce you are customer non grata for awhile. When you get to renewal year they are all over you. Spread the love out

    What one thing do you wish the vendor did differently?

    Set accurate expectations.

    If you could start over, what would your organization do differently?

    Clean our data better for import. Force users to use it better.


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    positive experience lasted for 10 years

    Overall Comment

    in my organization i had the experince working with salesforce some 10 years ago, i found it very user friendly. then we implemented oracle sieble crm which i found too big and complex for our need, moving back to salesforce felt just right

    What one piece of advice would you give other prospective customers?

    don't go for big, complex solutions, salesforce could really be your answer

    What do you like most about the product or service?

    it's easy, intuitive and light

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    not much, so far it feels to be optimal for our organization and all have positive experience


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Easy to adopt, no training needed

    Overall Comment

    Great implementation and usage. Cost per user was the only issue

    What one piece of advice would you give other prospective customers?

    vet the ecosystem

    What do you like most about the product or service?

    ease of use

    What do you dislike most about the product?

    Costs

    What one thing do you wish the vendor did differently?

    sell the ecosystem

    If you could start over, what would your organization do differently?

    Implement with loads more apps


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    A easy and fast to implement CRM suite on the cloud

    Overall Comment

    Good product functionality fit

    What one piece of advice would you give other prospective customers?

    Start small and scale fast

    What do you like most about the product or service?

    Ease of implementation and rich funcitonality

    What do you dislike most about the product?

    Inexperienced partner

    What one thing do you wish the vendor did differently?

    Have a more matured eco system implementation partner

    If you could start over, what would your organization do differently?

    Choose a better implementation partner

    Service & support - overall comment

    Good so far


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(40)
3.9

Ability to understand your organization's needs

(43)
4.0

Timely and complete response to product questions

(42)
4.1

Pricing and contract flexibility (pricing and terms)

(40)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(44)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(38)
4.2

Ease of integration using standard APIs and tools

(37)
4.1

Quality and availability of end-user training

(39)
4.1

Ease of deployment

(42)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(43)
4.0

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(42)
4.0

Quality of technical support

(42)
3.9

Quality of peer user community

(33)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(44)
4.5

SFA system’s performance

(33)
4.5

Tablet Capabilities

(26)
4.4

Smartphone Capabilities

(25)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

System Administrator

Development/Integration

Implementation, Maintenance or other IT support

Application Lead

Business Analysts

User Training

Analytics Team Leader

Functional Assessment

Vendor/Product Selection

Analytics User

Technical assessment

Business Analyst

Data Steward

End User Support Manager

Vendor Management

End User Computing Stakeholder

Data Scientist

Technical Assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Enhance decision making

Drive innovation

Reduce time to market

Cost management

Improve compliance and risk management

Improve supplier or partner relations

Improve supplier or partner relationships

Improve compliance & risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong services expertise

Strong user community

Pre-existing relationships

Strong customer focus

Financial/organizational viability

Overall cost

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America