5 out of 5.0, Reviewed Sep 22, 2016
Speed to market was incredible. PaaS offering exceeded expectations.
Ensure you have access to the right skills/talent
Flexibility of the platform leveraging Force.com and App Exchange.
One of the few products where business loves the speed of IT in implementing
No major challenges
4 out of 5.0, Reviewed Sep 8, 2016
Good product but everything with SFDC is expensive. They are too focused on licenses so customer service is not that great when your org is smaller
Keep it simple, strong executive involvement and sponsorship
Flexible and easy to use
Salesforce orientation to selling licenses
Better biz process transformation
Further business alignment and executive engagement on what biz transformation was needed
Lots of online material but service and support becomes irrelevant if you customize too much your SFDC
5 out of 5.0, Reviewed Aug 25, 2016
Intuitive nature of the product made for easier adoption. Expandability of the product will allow for growth Knowledge of the product in the marketplace (vendors, etc.) will give alternate options for support
Reporting could be limited as compared to legacy SQL reporting, thus look into the AppExchange for supporting vendors on the reporting front.
Global availability and expandability
Limited reporting capabilities using core SalesForce.com reporting
More clarification on who to contact for enhancements or issue resolution
Engage alternate vendors supporting Salesforce.com reporting
Global visibility to Salesforce.com availability as well as "Community" support is a plus
4 out of 5.0, Reviewed Aug 15, 2016
The use of the pre-supplied APIs, the relatively thorough documentation, and the overall UI/UX best practices and workflows created a framework in which business process could be created with confidence.
Must create a well-defined product goal before beginning of implementation.
provide more features for external integrations and smoother cooperation with other middle-tier services.
Would create a much more concrete product goal before beginning implementation.
To re-iterate, a complete understanding of the product's use-cases is required before embarking upon an implementation.
The service was largely from a 3rd party vendor, which is adequate, in terms of expertise and guidance.
5 out of 5.0, Reviewed Aug 2, 2016
Easy, user-friendly, stable, and great performance.
Salesforce Sales Cloud is a matured product where you can extend as business needs.
Easy to configure. No need hardware.
Many limits such as the number of schedule dashboard, the number of component in a dashboard, etc.
Better attitude and should have better technical skill.
Wish to have more times, so we can get a better support from global users on migration existing data.
We purchased premier support which is awesome to support single admin
no much issue face on deployment
5 out of 5.0, Reviewed Jul 22, 2016
I've used Salesforce at a multitude of companies and can easily classify it as a revelation.
Don't just try to replicate what you have in existing systems in Salesforce, look to utilise it to its best practice, its strengths. Get yourself on Trailhead and the Success Community as these can radically change how you treat the application.
Incredible support and constant drive to evolve.
Sometimes it can be a little difficult to bring others into the dream, that is an organisational issue rather than a Salesforce issue.
Recommend Success earlier in my career. Being in a pool with other customers is a game changer.
I came along about 1 year into the implementation. There are several design decisions taken which have been driven by people who are not Salesforce specialists that are incredibly difficult to unwind now.
Massively diverse and continually expanding product.
The actual helpdesk for the product isn't the best. It can be lenghty and often confusing. Hitting the Success community or working with a service partner is the best path.
The 3rd party people implementing the system lacked design strategy and finesse. As an in house resource, I am now driving this.
4 out of 5.0, Reviewed Jul 21, 2016
Overall Salesforce is meeting our needs. The pricing increases annually are killing us.
Start small and don't purchase modules you will never use.
New features all the time.
Start us with less products.
Train more developers.
3 out of 5.0, Reviewed Jul 14, 2016
It was difficult to implement with multiple users selling multiple products in multiple industries. Worked much better in a small startup with one sales team and one product.
Think through your people and process issues before you make a technology decision.
We needed a sales CRM database and this is a good choice.
It's very challenging to merge different sales processes and products into one sales CRM tool. Perhaps it would make more sense to keep the instances isolated within industry segments and sales teams, by creating parent-child relationships within the system.
5 out of 5.0, Reviewed Jul 12, 2016
We've found Salesforce to be an incredibly robust and flexible computing platform for CRM. While the cloud SaaS model greatly simplifies maintenance and support of the stack, the lack of visibility into what's happening ‘under the hood’ can become frustrating on the rare occasions where system or performance issues do arise - at these times, strong relationships with your client representatives are key.
Its flexibility and ease of use can lead you into trouble as complexity increases so it's been important to apply solid engineering and architectural practices to ensure the viability of the platform. The Salesforce customer community’s maturity with regard to engineering practices (such as architectural modeling of code and use of standard tools like version control) has been developing over the last few years.
I wish our implementation partner had pushed back more on requirements.
A smaller incremental roll out. We deployed 7 business teams concurrently and decommissioned three legacy CRM platforms.
5 out of 5.0, Reviewed Jul 6, 2016
Salesforce has been a terrific product and we are very satisfied with it. Over the years, it becomes a greater and greater part of our organization.