Nov 6, 2016
more licence and technology focused - only generell benefit views but 100% committed to bring the solution on the ground strong integration to ERp and BI loogin also on the user rigths / credentials
Jun 30, 2016
The solution when deployed correctly meets the needs of our average sales user. Lack of visibility to hot fixes and communication from their support team could use improvement.
May 2, 2016
We implemented C4C in-house, with a core team of two people (one IT, one business). With an SAP CRM background, it was easy to get up to speed with the configuration tasks. Implementation time can be measured in weeks with this solution, not months/years like its predecessors.
Apr 30, 2016
Our overall experience was very positive. We wish reporting was a little further along with c4c. It's not yet highly intuitive and a little clunky to manage. That said, we like the day to day user interaction and the mobile capability.
Apr 26, 2016
Implementation took some time because the coding methods were not the same as ECC but it reduced call center training times through a simplified, consolidated user interface.
Apr 26, 2016
Eventually pleased with the result but its not easy to integrate. SAP have aome way to go to providing a stable platform, they are struggling with the transition from software provider to SaaS.
Apr 25, 2016
Product is great but SAP does not sell it well.