4.3 out of 5 (12 Ratings)

8 Verified Reviews

SugarCRM

Cost effective and easy to work with

The product worked well, was easily implemented, and was responsive to questions.

SugarCRM

SugarCRM Cloud Implemenation

Sugar meets our current needs. We are expanding usage to include Customer Success and PMO office team members. Our 3rd party VAR (Plus Consulting) is excellent at scope-ing and presenting solutions and alternatives

SugarCRM

Initial implementation was very easy. Adjustment of templates and final config took time

Functionality is deep and wide once the system has been properly configured. Requires more upfront investment and focus to get the templates right. Doesn't provide as many standard templates as salesforce or other mature CRM platforms, but we needed an on-premise solution for security reasons and Sugar was one of the few that had this option.

SugarCRM

Implementation Not Difficult, Useability Could be Better

The system works well for what we need for the most part, but is not user-intuitive. There are certain things, in terms of labeling types of prospects, etc., that are difficult to do. Customizing labels is not an option.

SugarCRM

Top on-prem product available in market. Robust Architecture. Functionally rich & mature.

Partnership, commitment to make us successful.

SugarCRM

Great solutions - is all about the way it’s used.

Very good overall performance.

SugarCRM

SugarCRM will form an integral part of our digital transformation programme. We are only just scratching the surface in terms of functionality that can be delivered from this platform.

Overall we have a great relationship with SugarCRM and our UK development partner Enable IT. They are responsive and work collaboratively with us as we continue to develop and integrate CRM with our other operating systems. as part of our IT road map.

SugarCRM

Our management approach can be easily applied in Sugar, with a few customizations.

Sugar application is simple, robust and flexible. Modelers project and Sugar engineers help us efficiently.