4 out of 5 (8 Ratings)
Apr 29, 2017
I'm an accountant first and foremost so I was interested to see what all this CRM could do with the ZohoBooks integration. As an accountant, it wasn't all that fantastic. The flexibility of the cloud app was fantastic though and makes it completely viable for smaller businesses to implement from startup and have room for growth.
Feb 15, 2017
Support is scarce, documentation is not very useful, but the product is easy to use.
Jan 24, 2017
Migrating over from Salesforce to Zoho was a rather seamless experience. We found Zoho functionality to be very similar and flexible in areas for customization.
Dec 7, 2016
Good platform but cumbersome to use. The base version which we use has limited features around deduplication etc.
Apr 30, 2016
There are constant glitches in this system from the very beginning. Currently, Zoho is creating duplicate contacts. Also, the event view shows the following day’s events starting late afternoon every day. Sometimes the PhoneBridge plug-in doesn't operate properly. We also experience other random problems with Zoho.
Apr 30, 2016
Very positive. I was skeptical at first, however their extensive functionality, chat support, and other tools and training they offered us were far and above the value for money over anyone else.
Apr 25, 2016
Very good after service and quick response times to queries raised.
Apr 14, 2016
Generally good functionality and support, with occasional bumps in the road. Easy to use. Good documentation. We've been able to take the system from 1 user to 60+ users with a corresponding increase in complexity of our business and continue to use Zoho CRM & associated products with great success.