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sales-performance-management calliduscloud All Markets > Sales Performance Management

CallidusCloud

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on CallidusCloud but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): CallidusCloud Cloud Sales Performance Manager Quickstart Package

    Tremendous Product and Great Parnter

    Overall Comment

    We have utilized the Callidus Compensation Managment product since 2001. From 2001-2009 we were on premise then migrated to the On-Demand version 2010. Their product and customer sevice has exceeded all of our expectations. Choosing them as our vendor has proven multiple times to be a great decision.

    What one piece of advice would you give other prospective customers?

    Ensure the team that is responsible for the adminstering the software for your company is heavily involved in the implementation. Do not allow the vendor to implement and pass off the the finished product.

    What do you like most about the product or service?

    I really like the fact the vendor is always making their product better. They work closely with customers to identify and add new functionality.

    What do you dislike most about the product?

    I dislike the fact that to use their On-Demand model that I have to use specific versions of Java and a web browser on my local machine.

    What one thing do you wish the vendor did differently?

    Nothing. We are extremely happy with their product and their customer serivce.

    If you could start over, what would your organization do differently?

    If we could start over we would have moved to the On-Demand version much sooner. We spent several years utilizing on premise resources to adminster their product. Moving to On-Demand has allowed us to free up resources for other ventures.

    Product capabilities - overall comment

    We have yet to run across a plan we could not implement.

    Service & support - overall comment

    Their support is tremdous. They are available 27/7/365 and will always get the issue fixed.


  • 4 out of 5.0, Reviewed

    Product(s): CallidusCloud Cloud Sales Performance Manager Quickstart Package

    Moved from on-prem to cloud with Accenture - good move but had delays.

    Overall Comment

    Used Accenture to perform implementation and there were a number of misses and delays with their ability and experience moving from Callidus on-prem to cloud.

    What one piece of advice would you give other prospective customers?

    Hold to plan and dig into details to ensure implementation has manageable risk.

    What do you like most about the product or service?

    Reduce on-prem costs and operational complexity.

    If you could start over, what would your organization do differently?

    Review the plan in more depth.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?


Quality of technical support

(2)
4.0

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America